Multi-site manager

CHERYL A. JONES

**** ***** **** *****, ********, GA 30126

(C): 678-***-**** (E) ********@*****.***

PROFESSIONAL PROFILE

Creative professional with extensive management knowledge and solid history of

operational achievement. Self-motivator, with ability to train and coordinate, efforts of others to meet organizational goals. Exhibit excellent portfolio organization and time management skills. Versed in Microsoft Business Suite, Yardi, KNOCK, Rent Café, AMSI, Onesite, and Ops Technology.

CORE QUALIFICATIONS

PROFESSIONAL EXPERIENCE

03/2023 – 05/2023 Corporate Portfolio Risk Manager

COMPANY DISSOLVED Elite Management Group - Atlanta, GA

Directed property assessments to define, analyze, create plans and staff training that minimized potential risk, for 19 sites, by 25% with implementation of essential HVAC equipment increasing service request completion and EPA compliance

Construct company policy, procedures, forms, and required reporting

Assisting attorney with litigation discovery research resulting in $325K in reduced settlements

Arbitration and mediation of resident concerns preventing legal proceedings totaling $10K within 30 days

Critical thinking with insurance claims and project management completion diminishing revenue loss by $30K and initiation of contingency strategies to manage future exposure

10/2022 - 03/23 Property Manager – Cumberland Crossing

Lion Management Group - Marietta, GA

Day to day operations for a 320-unit Conventional community

Partner with vendors and construction teams to guarantee best pricing, establish scope of work, and monitor ages payables to ensure timely process and payment

Responsible for new construction and renovation bidding process to manage performance quality and pricing resulting in $5K-$7K savings per reno package

Monitor target & completion dates for unit move-out, demo, painting, cabinetry, flooring, HVAC, appliance installation, full punch, final walk through while amplifying occupancy 10% and simultaneously exceeding revenue goals by $20K.

02/2021 – 10/2022 Realtor – Miles Group & Associates

MGA Realty - Atlanta, GA

Marketing of properties & lead generation via SEO, social media, Open Houses, direct online, sphere, postcard mailing and texting campaigns

Accurate development & analysis of comparable market surveys resulting in strategic pricing positioning, resulting in offers within 2-4 days $20k-$40 over list price

Successful negotiation of contracts ranging from $200K - $500K

10/2016 – 02/2021 Property Manager – Sterling Riverside Townhomes

SMP - Atlanta, GA

Effectively increased revenue by 28% within 120 days exceeding budgeted monthly income by $35K during pandemic, with 17% decreased delinquency in 180 days, and directed property renovation process

Initiated & managed the Affordable Program to the community created a $30K increase in revenue

Successfully implemented employee training and team building programs

Coordinated maintenance efforts to bulldoze through 160 deferred service requests to 15 within 60 days, boosted customer satisfaction, curtailed OT generating enhanced work-balance for the team and NOI savings of $1,875 monthly

09/2014 – 09/2016 Community Manager – Somerpoint Apts

Kenco Apartments - Atlanta, GA

Stabilized income, delinquency, and occupancy within 180 days positioning property for sale

Increased revenue by 25% and reduced delinquency 39% exceeding NOI $25K monthly

Worked with team to maintain service request completion and rent ready availability

07/2013 – 01/2014 Community Manager – Hunter’s Grove Apts

First Communities Management, Inc New Management change

H.J. Russell & Company New Management change

3rd Group Property Management

New Owner purchase with Management change

Analyze, evaluate monthly and quarterly financial statements for a 200-units

Reconstructed collection efforts increasing revenue by 3%

06/2011 – 04/2013 Area Property Manager – Peoplestown, Ashley Westend, Ashley Cascade

Property Manager – Villages at Carver

Integral Property Management – Atlanta, GA

Managed 3 diverse communities comprised of Conventional, Tax Credit,and Affordable Housing; one a “special needs” pilot program for mentally challenged and/or physically disable individuals

Worked with site Managers and Maintenance Supervisors to ensure availability of rent ready apartment homes

Budgetary & Financial results examined, reconciled, and reported to ensure benchmarks are met

Engage in employee recruiting activities, onboarding and offboarding related to property transitions

Successfully reduced $250K delinquency, for multi-site totaling 600-unit community, by 50% within 129 days

Orchestrated successful plan undertaking 179 past due resident file re-certifications to meet State compliance mandates, subsequently increasing revenue by $4,500 monthly

09/2008 – 06/2011 Community Manager – Peachtree Corners

RAM Partners, LLC – Atlanta, GA

Increased revenue by $11K, within 60 days, renewing expired & future leases increasing rents by $30-$50

Development of Resident Retention measures to enhance customer satisfaction resulting in a 20% decrease of turnover year-over-year for a 348-unit conventional community

03/2005 – 11/2007 Regional Manager

Property Manager – The Villages at Castleberry Hill

H.J. Russell & Company – Atlanta, GA

Management of multi-sites comprised of luxury high-rise, mid-rise, ranging in 500-900 units plus commercial venues; CVS Pharmacy, storage units, 200 unit hotel

Provide weekly, monthly, quarterly reporting to client

Participate in weekly client calls and/or meetings

Worked with site Managers and Maintenance Supervisors to ensure availability of rent ready apartment homes

Created marketing collaborative to achieve and maintain an occupancy growth, of 15%, for a multi-phased community of Conventional Market, Tax-Credit, and Project Based Subsidized programs

Established aggressive collection program reducing delinquency from 8% to 1%

EDUCATION

Bachelor of Science: Business Management

Rhode Island College - Providence, RI

Real Estate License: Salesperson

Georgia Real Estate Institute - Atlanta, Georgia

CERTIFICATIONS

2022 HCCP Candidate

2014 Licensed GA Real Estate Agent

2008 Certified Apartment Portfolio Supervisor (CAPS)

ACHIEVEMENTS

Excellence in New Property Acquisition Award

Top Manager - Portfolio Effective Gross Income

Top Performing Property Manager Annual Canned Food Drive

Property Manager of Month Nominee

November RAM Honor Roll Recipient

Property Manager of Month Nominee

District Manager, Top Five-Effective Gross Income - President's Award

President's Award

Proficient Fiscal Budget development

Excellent Written and Verbal Communication Skills

Effective Decision-making Ability

Client service-focused

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