Social Media Customer Service

Stacey Karney

North Miami, FL *****

786-***-**** adyo9p@r.postjobfree.com

PROFESSIONAL EXPERIENCE

●Fifteen years of sales/support customer service and sales experience

●Proven track record of being reliable, dependable and trustworthy

●Able to gain market share with little supervision or training and exceed quotas

●Possess excellent communications skills both written and verbal

●Proficient in Microsoft Suite including Word, Excel and PowerPoint and CRM

●Utilize social media for marketing

PROFFESIONAL EXPERIENCE

Marketing Specialist, Keyes Realty Pinecrest, FL 2021-2022

●Update all social media daily

●Provide outstanding customer service skills

●Maintain all documents via CRM

●Send email birthday cards to all past clients

●Create email flyers or all new listings and post on social media

●Create newsletter monthly & post on social media

Marketing Development Specialist, Dex Imaging, Doral,, FL 2016-2020

•Analyzed customer needs of Document Workflow Solutions

•Created opportunities to automate the customers workflow processes

•Established relationships and build rapport with prospective customers

•Increased revenue by finding sales opportunities and closing deals

•Marketing Specialist Keyes Realty Pinecrest

Market Recruiting Coordinator, True Blue, N. Miami, FL 2015-2016

•Posted adds on various websites for different jobs

•Reviewed, assessed and interviewed new candidate’s resumes

•Prepared daily reports tallying the incoming candidates

Sales/Office Coordinator, G4S International Logistics, Miami, FL 2008 - 2015

•Reported to General Manager on progress, sales, competitive and potential opportunities

•Recruited and interview candidates for office staff

•Cleared by TSA and regularly tested on compliance requirements

•Assured regulatory compliance of office and all packages

•Cultivated and maintained relationships with clients-including updated shipment status and maintained A/R

•Educated customers regarding shipping policies and conditions, and technical support

•Worked independently to qualify/generate and close sales

•Supervised armed guards during pick up and deliveries

•Inventoried shipping supplies, purchased office supplies, and maintained general office

•Managed daily activities of the office and maintained security compliance per TSA standards

South Florida Regional Sales Executive, Ram Medical, Wayne, NJ 2002 - 2008

•Consistently achieved over 104% of quota

•Called on Physicians, Hospitals, Healthcare Organizations, Retail Pharmacies and members of the healthcare industry

Developed business plan to improve sales and marketing activities resulting revenue growth

•Developed and presented sales presentations based on customer needs

•Achieved monthly sales and revenue goals within the region and attended monthly meetings corporation in NJ

•Established and maintained close personal contact with top echelon customers and prospects

•Recruited new sales representatives

Dade County Sales Manager, Systems Plus, Inc., Miramar, FL 2002

•Achieved annual quota in 6 months

•Managed sales team for Dade County, recruited sales staff

•Analyzed printing colors imaging, facilities management, network and e-mails

•Assisted sales force in closing deals

•Established relationships with prospective customers

Prior to 2002

Named Account Executive, Danka Office Imaging, Miami, FL

Account Manager, Xerox Corporation, Miami, FL

Account Executive, Ikon Office Solutions, Miami, FL

EDUCATION

Broward College, Hollywood, FL

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