Customer Service Medical Assistant
Resume:
Saida Adjanakrou
Columbus, OH 43219
City, ST Zip
*************@*****.***
Professional Summary
Administrative Medical Assistant seeks front office opportunity to provide exceptional customer service to patients
Education
Hussian College Clarksville, TN 7/6/2020-1/10/2022
Administrative Medical Assistant, Associate of Applied Science
Skills
Interview patients for case histories prior to appointments
Update and maintain patients’ health records
Assist patients with initial paperwork
Schedule and coordinate appointments and referrals
Use medical software to support all transactions
Handle cash/credit/debit transactions related to co-pays and deductibles
Answer patients’ queries and ensure quality customer service
Ensure compliance with procedures
HIPAA
Medical Terminology
Fluent in Ewe, French, and Tchamba
CPR Certified
Work History
Bristol Assisted Living Columbus, OH Aug. 2022-Present
Resident Assistant
Assist residents with activities of daily living (toileting, dressing, etc.)
Ensure resident rooms are clean and free of tripping hazards
Observe patient for changes in behavior
Report any issues to nursing staff
Answer patient calls and clear call lights as necessary
McDonald’s Columbus, OH 2021-2022
Closing Shift Manager
Count drawers at end of shift and deposit daily balance to bank online
Handle customer complaints according to company policies & procedures
Supervised 9-10 closing shift employees
McDonald’s Columbus, OH 2019-2020
Team Member
Operated point-of-sale computer system
Successfully handled cash/credit/debit transactions
Ensured food prep/service areas were kept clean and sanitized
Checked orders prior to service to ensure orders were correct
Laurel of Norworth Columbus, OH 2018-2019
Dietary Aide
Assisted in tracking of expenses and menu planning
Ensured dining area was clean and in order for service
Prepared meals under supervision of dietary manager and cook
Assisted with cleaning dining area, kitchen, and food stations were cleaned after service
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