Customer Service Administrative Assistant

N I C O L E M O R S U T

**** * ******* *** #*** Chicago, IL 60660

847-***-**** adyo82@r.postjobfree.com

PROFILE

Motivated, energetic, creative spirit with a passion for providing an unparalleled customer experience. People-person with a progressive mind that’s driven by a desire for specialized care and a dedication to research. Solution-oriented, innovative, charismatic team player with versatile skills and acute attention to detail.

PROFESSIONAL EXPERIENCE

CAMPING WORLD Digital Social Care Agent 2020-2022

Engaged customers across sites such as Yelp, Facebook, Instagram, Twitter and Google, addressing their questions/concerns as well as content moderation

Respond to emails and private messenger regarding customer concerns and getting the issues resolved by involving the correct team

Creating cases and leads in Salesforce

LAKE SHORE HARLEY DAVIDSON Receptionist 2018-2020

Greeted customers 2018-2019

Assisted sales team

Answered multi-line phones

Retail Motor Clothes 2019-2020

General retail cashiering

Inventory

Assisted new and seasoned riders with safety gear purchases

WINDY CITY NOVELTIES Administrative Assistant 2008-2018

Customer service 2008-2013

Switchboard operator

Data entry

Handle order returns

Quality control

Customer service 2013-2018

Oversee marketing material design

Creative direction of marketing materials of multiple divisions

Worked beside VP of Sales, VP and Owner

Merchandising e-commerce website

E-commerce catalog management

EDUCATION + TECHNICAL SKILLS

College of Lake County Anthropology Studies

Conversational Spanish

MS Office Suite, Teams, Magento, Salesforce, Khoros

INTERESTS

The Environment, Nature, Metaphysics, Holistic Healing, Travel, Gardening, Animals, Yoga, Music, Makeup Artistry, Reading, Research, Documentaries, Art, Music, Self Improvement

References provided upon request.

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