Citizenship: United States of America Veterans Preference: None

Clearance: Willing to Obtain Availability: Immediate Job Type: Permanent, Full-Time HUMAN RESOURCE MANAGEMENT

Human Resource with specialized experience providing oversight to a human resource component and advisory services in the areas of labor management practices, staffing and placement, classification, compensation, performance management, benefits, or employee development. Experience interpreting and ensuring compliance with federal laws, OPM regulations, DOJ and BOP policies as they apply to human resource issues. Additional experience developing and maintaining constructive and cooperative relationships with the union in the development of personnel policies, practices and procedures which affect conditions of employment and contribute to effective operations. SKILLS HIGHLIGHTS

Talent Acquisition Strategies

Recruitment and Placement

HR Information Systems

Training & Development

Human Resource Management

Recruitment & Placement

HR Automated Systems

Performance Management

Equal Employment Rights

Risk Assessment/Management

Oral/Written Communication

Employee Benefits

HR Laws & Regulations

Personnel Management/Records

Leadership and Management

REALTED EXPERIENCE

EXL Service.com LLC 06/2021-Present

Remote Setting, United States

Full-Time, Hours Per Week: 40

TALENT ACQUISITION SPECIALIST

Duties, Accomplishments, and Related Skills:

OPERATIONS: Work with the HR and Marketing teams to develop and implement an Employer Branding strategy and initiatives, keeping them fresh and creative. Developing a strong understanding of the unique Seating Matters culture and story to genuinely articulate the company’s story to engage prospective candidates. Working in partnership with Managers and HR teams to develop knowledge of business requirements, both current and future demonstrating a business partnership approach to recruitment and HR in general. Proactively and creatively sourcing and developing candidate pipelines for recruitment campaigns as well as niche specialist roles as the business requires. Overseeing the Onboarding process to ensure positive start to the employment journey. Integrate with the HR Team and be prepared to take on other responsibilities or projects commensurate with the role to truly act as a Business Partner to the company. COMMUNICATIONS: Using multiple sourcing channels including social media, research/ recruitment databases, refer a friend recommendations and existing talent pools to identify relevant candidates for current recruitment plans. Show a passion for direct sourcing, understanding candidate markets and competitors’ tactics. Building strong relationships with external stakeholders, including educational establishments, and attending relevant events to represent the organization. Manage and maintain the administration of all recruitment campaigns in line with employment legislation and best practice KNOWLEDGE, SKILLS, ABILITIES:

• Familiarity with social media, resume databases and professional networks.

• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.

• Knowledge of and practical experience with applicant tracking systems.

• Excellent verbal and written communication skills. TASHA JONES

Meridianville, AL, United States adyo7t@r.postjobfree.com 256-***-****

• A keen understanding of the differences between various roles within organizations. Okay to contact this Supervisor: Yes

Surge Staffing 01/2018-06/2021

Madison, AL, United States

Full-Time, Hours Per Week: 40

TALENT ACQUISITION SPECIALIST

Duties, Accomplishments, and Related Skills:

OPERATIONS: Managed the entire recruitment life cycle from job posting through onboarding, ensuring that recruitment and selection procedures meet operational needs, legislative and good practice requirements. Performed resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner. Weekly payroll operations and adjustments for all current clientele. Screened all resumes and conducted pre-screening calls to analyze applicants’ abilities. Interviewed candidates combining various methods (e.g., structured interviews, technical assessments, and behavioral questions). Assisted in the development of business leads & retention of current clientele. Maximized billable hours to increase market share and branch profits.

ADMINISTRATIVE OPERATIONS: Performed a variety of administrative tasks that support the overall mission of quality performance. Interacted professionally with company representatives, public officials, trainees, coworkers, and general public. Nurtured strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies. Recruited, trained, and retained temporary associates; coached and counseled temporary associates to ensure quality performance and job satisfaction. Troubleshot and resolved problems or complaints of temporary associates, as well as customers and other personnel. KNOWLEDGE, SKILLS, ABILITIES:

• Proficiency in Applicant Tracking Systems (ATD), ADP Workforce Now, Microsoft office suite.

• Knowledge of effective hiring platforms and recruiting techniques to attract top talent.

• Ability to identify hiring needs and develop recruitment strategies.

• Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.).

• Hands on experience with posting jobs on social media and job boards.

• Experience with full-cycle recruiting using various interview techniques and evaluation methods.

• Proficiency in documenting processes and keeping up with industry trends.

• Excellent time management, multi-tasking, and organizational skills.

• Excellent interpersonal and communication skills.

• A sense of ownership and pride in your performance and its impact on the company’s success.

• Critical thinker and problem-solving skills.

• Strong knowledge of Human Resources law.

• Evidence of the practice of a high level of confidentiality. Okay to contact this Supervisor: Yes

Onin Staffing 06/2019-09/2019

Madison, AL, United States

Full-Time, Hours Per Week: 40

SKILLED TRADE RECRUITER

Duties, Accomplishments, and Related Skills:

OPERATIONS: Focused on difficult to locate positions in one or more of the following areas: Management, Technical, Professional (Accounting, Administrative etc.), Engineering, and IT. Imputed payroll for current teammates. Improved organization attractiveness by recommending new policies and practices; monitored job offers and compensation practices; emphasizing benefits and perks. Managed intern program by conducting orientations; scheduled rotations and assignments; monitored intern job contributions; coached interns; and advised managers on training and coaching. Maintained and managed accounts for auto manufacturing, electronics manufacturing, construction, complex medical manufacturing, cylinder manufacturing, box, and crate manufacturing. Avoided legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures, and conducting training. COMPLIANCE: Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Accomplished human resources and organization mission by completing related results as needed. Used my knowledge of SAP which produce enterprise resource planning software (ERP) allowing the organization to manage business operations across procurement, manufacturing, service, sales, finance, and HR to find qualified candidates. KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of the recruiting and onboarding process and will be a proficient manager of both the candidate and client relationships.

• Current knowledge of computer systems, MS Office, internet navigation, social media applications, federal/state/local employment laws and FCRA.

• Strong oral and written communication and detailed organizational skills.

• Hands-on, self-starter with the ability to manage multiple priorities/projects and able to collaborate and build working relationships with all levels of employees and management. Okay to contact this Supervisor: Yes, Supervisor: Myles Pasley, adyo7t@r.postjobfree.com, 615-***-**** Spherion 03/2017-03/2018

Madison, AL, United States

Full-Time, Hours Per Week: 40

SKILLED TRADE RECRUITER

Duties, Accomplishments, and Related Skills:

OPERATIONS: Established recruiting requirements by studying and analyzing the organization’s plan and objectives and meeting with managers to discuss needs. Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport. Built client relationships and teammate resume building. Created job fairs and advertisements. Created daily job posts on social media and employment job sites. Determined applicant requirements by studying job description and job qualifications. Attracted applicants by placing job advertisements, contacting recruiters, using newsgroups and job sites.

CLIENT RELATIONS: Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements. Evaluated applicants by discussing job requirements and applicant qualifications with managers, interviewing applicants on consistent set of qualifications and skill set. Improved organization attractiveness by analyzing and recommending new policies and practices; monitored job offers and compensation practices; emphasized benefits and perks. Managed team daily activities for employment growth. KNOWLEDGE, SKILLS, ABILITIES:

• Experience with sourcing of candidates using professional platforms, social media channels and resume databases.

• Sound knowledge of different interview techniques, evaluation methods and full cycle recruiting.

• Experience with Applicant Tracking System (ATS).

• Sound understanding of the requirements and responsibilities of different roles within an organization.

• Strong verbal as well as non-verbal communication skills.

• Exceptional time-management and organizational skills. Okay to contact this Supervisor: Yes, Supervisor: Ray Brown, adyo7t@r.postjobfree.com, 256-***-**** PROFESSIONAL EXPERIENCE

Recalled AC 11/2019-06/2020

Madison, AL, United States

Full-Time, Hours Per Week: 40

ADMINISTRATIVE ASSISTANT

Duties, Accomplishments, and Related Skills:

Operations: Contacted LG customers to schedule return and repair on portable AC units. Navigated and inputted information in GSFS and AC recall operating systems. Provided real-time scheduling support by booking appointments and preventing conflicts. Screened phone calls and routing callers to the appropriate party. Used computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. Collaborated and constructed PRC shipping labels for customers for repair and return option. Maintained polite and professional communication via phone, e-mail, and mail. Anticipated the needs of others to ensure their seamless and positive experience. CUSTOMER SUPPORT: Assisted with dispatching/scheduling field personnel for seasonal preventive maintenance contracts, service repairs & replacements. Outbound calling to customers supporting unsold estimates, membership scheduling, and part and warranty status. Support warranty parts submission process. Assisted in accounts receivable activities. Organized and managed office schedule. Generated weekly status reports to track work orders, open estimates, customer inquiries/issues, and customer satisfaction.

KNOWLEDGE, SKILLS, ABILITIES (KSA):

• Strong organizational and planning skills in a fast-paced environment.

• Attention to detail and problem-solving skills.

• Knowledge of office administrator responsibilities, systems, and procedures.

• Excellent written and verbal communication skills.

• Proficiency in MS Office (MS Excel and MS Outlook, in particular).

• A creative mind with an ability to suggest improvements. Okay to contact this Supervisor: Yes, Supervisor: Marcie Chambers, adyo7t@r.postjobfree.com, 256-***-**** Systems Development Corporation 09/2007-08/2008

Huntsville, AL, United States

Full-Time, Hours Per Week: 40

GOVERNMENT CONTRACT RESEARCH ANALYST

Duties, Accomplishments, and Related Skills:

OPERATIONS: Analyzed past results and perform variance analysis. Identified trends and make recommendations for improvements. Provided analysis of trends and forecasts and recommend actions for optimization. Identified and drove process improvements, including the creation of standard and ad-hoc reports. Used Excel functions to organize and analyze data. Created charts, graphs, and presentations for leadership teams. Developed recommendations to improve business operations going forward. Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages, or scheduled appointments. Took and filled orders for merchandise or materials. Conducted research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors. Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution. Assisted end users with login support, password resets, troubleshooting general error messages and support navigating through applications. Set up and oversee administrative policies and procedures for offices or organizations. KNOWLEDGE, SKILLS, ABILITIES (KSA):

• Knowledge of the organizational and functional responsibilities and operations of an organization required to coordinate the work of the office with the work of other offices and for recognizing the need for such coordination in various circumstances.

• Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.

• Knowledge of structure, programs and work methods of organization for personnel/manning issues.

• Skill in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems.

• Ability to gather, analyze and present facts, communicate effectively (both orally and in typing), using tact and courtesy and possess the ability to plan, organize work, and meet deadlines.

• Ability to plan and organize management programs and functions of an organization and meet deadlines. Okay to contact this Supervisor: Yes, Supervisor: Candance Buggs, adyo7t@r.postjobfree.com, 256-***-**** ADDITIONAL EXPERIENCE

Great Clips, 03/2010-03/2017, Atlanta, GA, Full-Time, Hours Per Week: 40, COSMETOLOGIST Pigtails and Crewcuts, 07/2009-03/2010, Suwannee, GA, Full-Time, Hours Per Week: 40, STORE MANAGER Lifetime Fitness / Lifespa, 08/2008-07/2009, Johns Creek, GA, Full-Time, Hours Per Week: 40, SALES & SERVICE REP EDUCATION & CERTIFICATIONS

Bachelor of Science: Human Resource Management, 05/2019 University of Alabama, Huntsville, AL, United States Credit Hours: 120

Bachelor of Science: Business Administration in Computer Information, 05/2016 Georgia State University, J. Mack Robinson College of Business, Atlanta, GA, United States Credit Hours: 23

Associates Degree: Business Administration and Cosmetology Advanced Certificated, 05/2005 Calhoun Community College, Decatur, AL, United States Credit Hours: 123

QUALIFICATIONS

• Knowledge of federal equal employment opportunity program laws, regulations, principles, concepts, Executive Orders, Presidential Proclamations, court decisions, methodology, and complaint processing for civilian employees.

• Knowledge of regulations, laws, policies, and procedures pertaining to the dispute systems and the processes involved with negotiated appeal and grievance procedures, equal employment opportunity (EEO) discrimination complaints, military equal opportunity (MEO) complaints, disciplinary and adverse action procedures, and the current trends and developments associated with alternate dispute resolution (ADR) to include mediation.

• Knowledge of the specifics of some federal personnel administration regulations, principles, policies, operations, and practices for civilian personnel programs including special emphasis employment; the military personnel system; and the structure and functions of federal agencies.

• Skilled in fact-finding and analysis of a variety of facts and opinions concerning controversial complex issues by determining meaning, relevancy, and significance of a large body of complex and interrelated pieces of information from many sources to include identification of interests of disputing parties, weighing evidence, identifying problems, making conclusions and recommendations, and reporting and presenting findings.

• Skilled in advising and counseling on EEO and MEO programs, compliance, and enforcement, and requiring the interpretation and explanation of a body of laws, regulations, policies, procedures, and practices.

• Ability to establish effective working relationships with managers, supervisors, specialists, employees, and military members and persons outside of the agency such as equal opportunity specialists and community organization representatives.

SPECIALIZED SKILLS

Human Resources: Strong background in human resources management (HR), office administration, staffing, classification, labor relations, employee relations, Equal Opportunity (EE), employee development, compensation and benefits, information management, records management, and education and training. Knowledge of and skill in applying an extensive body of human resource (HR) policies, procedures, and operations sufficient to perform a variety of support assignments in various specialties. Possess a sound working knowledge and practical understanding of human resources management functions, theories and techniques, and basic relationships of the various disciplines. In-depth knowledge of: a wide range of human resources (HR) concepts, practices, laws, regulations, policies, and precedents governing HR functions such as merit promotion, recruitment and placement, affirmative employment, employee and labor-management relations, employment performance and conduct issues, and other programs; a wide range of HR governing and guidance sources sufficient to provide HR management advisory and technical services on organizational functions and work practices; analytical and diagnostic techniques and qualitative and quantitative techniques sufficient to identify, evaluate, and recommend to management appropriate HR interventions to resolve complex interrelated HR problems and issues; military missions and organizational structures, objectives, operating programs, key positions, and administrative/protocol policies and procedures. Skill in applying techniques for developing new or modified HR work methods, approaches, or procedures for delivering effective HR services to customers. Computer Skills: Advanced skill in utilizing computerized data entry, advanced information processing systems, and advanced functions of a variety of office automation software, i.e., WordPerfect, Microsoft Office Suite (Word, Power Point, Excel, and Access) to perform and manage a wide variety of complex and routine word processing software procedures. System Performance and Metrics: Provide metrics data directly supporting customer mission initiatives. Query, research, and develop tailored metrics data on overall mission effectiveness. Produce daily, weekly, monthly, and yearly metrics queries as needed supporting customer requirements. Maintain database of historical data for long-term statistical figures and trends. Point of contact for metrics and reporting on team; responsible for development of metrics, and daily entry/management of shared database. Created presentations and graphics for team manager and senior leadership. Strategic Focus: Gain efficiencies through the system implemented. Relevant and accurate evidence provided to support key decisions. Identified opportunities for reducing costs and increasing the value. Work collaboratively with the managers to identify opportunities for improvement. Scoped and prioritized activities based on business and customer impact. Work closely with software development teams to deliver with quick time-to-market and optimal resource. Recommendations: Provide recommendations to correct program variances or problem areas. Provide forecasting, financial modeling, trend analysis and scenario analysis for business operations. Develop, maintained, and analyzed KPI's and communicating results to upper-level management. Analysis of trends and develop accurate forecasts to drive planned initiatives and strategic business decisions. Perform monthly performance reviews as well as enhance forecast and expense management accuracy Lead special projects and provide ad hoc reporting/ analysis. Collaboration/Teamwork: Encourage cooperation, collaboration and partnerships and works cooperatively with others to achieve set goals and/or implement department and strategic goals. Respect diverse thoughts, views and approaches and fosters cooperation and collaboration in others through trust-building and relationships. Collaborate with others to promote services and resources to meet the needs of staff. Facilitate and model teamwork across the department and creates a culture of transparency and trust. Build effective teams within their respective departments and with internal and external clients of the department.

Coaching & Development: Lead and engage to maximize individual performance through alignment with departmental goals and the department’s mission and strategic goals. Recognize when there is a need for change and effectively manage both the areas that remain stable and those that are changing. Create a shared responsibility among team members by involving them in critical deliberations and decisions as appropriate. Foresaw the impact of emerging technologies and integrate these technologies within changing organizational processes. Communicate to those stakeholders affected by changes and address their questions, concerns and need for information. Client Management: Develop and maintain client relationships by understanding the current and future needs of clients / is a partner and provides superior client satisfaction. Understood and develop processes that will result in customer problem solving and provide the highest level of satisfaction with the fastest turnaround. Manage day to day operations to ensure requests are resolved in a timely and effective manner. Proactively keep in contact with strategically valuable customers for direct customer visibility. Mitigate customer escalation through developing direct customer resolution plans. Maintain systems and develop strategies to improve on call support. Motivate teams through coaching, career planning, and setting individual objectives. Maintain client contact, reviews fluctuations in the clients’ needs, makes modifications in the client strategy process accordingly, and in doing so, identifies appropriate sales opportunities. Manage customer support staff and their performance. Office Automation and Administration: In-depth knowledge of extensive rules, procedures, operations, functions, and commitments applied to secretarial and clerical assignments to perform the procedural and administrative work of the office; modern office practices and procedures, filing systems, telephone techniques, the use of office automation equipment and office machines; various office automation software processing procedures and function to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets. Ability to analyze, verify, and correlate data, locate, assemble, and compose information for non-routine reports, inquiries, and technical correspondence; compose and type correspondence, memorandums, statistical data, and other material from rough draft to final copy. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Complete thorough and accurate work independently, even in the most difficult or stressful situations. Synthesized data and compiled contents (data, spreadsheets, charts, pictures, graphs, and visual effects) with an emphasis on information flow, attention to details, and compliance; submitted for review. Incorporate thorough attention to detail during preplanning and configuration of aircraft load distribution; inspect cargo to ensure safety for airlift, verify suitability, and validate correct packaging; select and palletize loads aligned with mission objectives.

Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Solve complex or sensitive problems by developing and proposing strategic alternatives; identify possible conflicts and shared benefits; help team anticipate problems and identifying and evaluating potential sources of information; provide feedback and coaching to others to help solve problems; engage appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluate the effectiveness of decisions and adjusting future decisions as appropriate. Self-Certified Typist: 60 wpm.

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