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Business Development Customer Success

Location:
Dallas, TX
Salary:
150,000
Posted:
August 03, 2023

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Resume:

Todd Heckman

adyo7o@r.postjobfree.com • 972-***-****

LinkedIn • Frisco, Texas 75034

Sales Director Profile

Highly accomplished and results-oriented professional with extensive experience in overseeing all aspects of strategic sales / technical sales and business development.

Proven track record of exceeding revenue targets and driving business growth. Skilled in leading top-performing sales teams, developing strategic sales plans, and cultivating key customer relationships. Adept at analyzing market trends, identifying opportunities, and implementing effective sales strategies to maximize profitability. Articulate communicator; possess strong leadership, negotiation, and decision-making abilities combined with customer-centric approach to deliver exceptional results.

Areas of Expertise

Sales Operations

Strategic Planning & Execution

New Business Development

Technical Analysis & Solutions

Go-to-Market Strategy

Data Analytics

Budgeting & Forecasting

Cloud Computing & SaaS

Revenue Generation

Customer Satisfaction & Retention

Performance Evaluation

Team Training & Leadership

Career Experience

Green Light Futures LLC, Frisco, TX Feb 2022 – Present

President CEO

Leverage strategic and tactical approaches to maximize returns in futures market investments. Implement technical analysis and emotional intelligence to drive portfolio growth. Steer volatile and potentially lucrative landscape of commodities, currencies, stock indexes, and precious metals aimed at optimizing returns and capitalizing on profitable opportunities.

Achieved monthly portfolio growth on average of 5% in 2023 by effectively navigating dynamic and ever-changing landscape of futures markets.

Autodesk, Denver, CO Aug 2019 – Feb 2022

Manager, Customer Success & Renewals, Global ABC Pro Teams, AMER & EMEA

Guided Architects and Structural Engineers in adopting collaboration tools for efficient / connected design and construction projects as well as enhancing customer satisfaction and project outcomes. Developed and implemented comprehensive analytics to measure internal and customer-based metrics. Reported to VP of Customer Success and delivered valuable insights to Head of Construction at Autodesk for informed decision-making. Played pivotal role in driving technical discussions with AEC design professionals, establishing team as trusted partner and contributing significantly to overall success of Sales team.

Established and led high-performing customer success team in Denver, CO and Barcelona, Spain, while supporting rapid product growth and achieving 95% renewal rates.

Increased customer satisfaction and successful up-selling opportunities by collaborating closely with mid-market Sales

Autodesk, Plano, TX Jul 2010 – Aug 2019

Technical Solutions Manager Architectural, Engineering, Construction (AEC)

Spearheaded high-performing team of ten Technical Solutions Executives to deliver exceptional results for enterprise customers across AEC markets. Utilized innovative technologies, such as SaaS, collaborative tools, 3D models, Virtual Reality/Augmented Reality, and 3D printing to enable transformative work experiences and drive strategic business outcomes. Implemented CRM accountability measures to direct new business growth, including discovery, expansion, and development of customer success plans. Utilized emotional intelligence to foster individual growth and development.

Administered and surpassed over $60M annual quota by employing effective coaching techniques and implementing strategic account planning.

Achieved successful technical sales outcomes by leading joint customer visits and applied sound selling disciplines.

Additional Experience

Technical Specialist Manager, AT&T, Jul 2005 - Jul 2010

Sales Manager, AT&T, Jul 2000 - Jul 2005

Account Manager, AT&T, Jul 1998 - Jul 2000

Regional Sales Manager, ASI Instruments, Jun 1991 - Jun 1997

Education

Bachelor’s Degree in International Business, Trade, & Economics Texas Tech University, 1987 - 1991



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