Desktop Support Technician

Summary

As a seasoned Desktop Support Technician with years of experience, I possess strong communication skills and am adept at dealing with individuals from diverse backgrounds. I specialize in providing exceptional white-glove service to all constituents.

Technical Skills

Committed team player with a strong ability to contribute expertise and follow leadership directives at appropriate times

Skilled in prioritization, organization, decision-making, time management, and verbal/written communication

Exceptional interpersonal skills with a proven track record of establishing and maintaining positive relationships. Can handle diverse user interactions courteously, professionally, and tactfully.

Proficient in multiple ticketing systems such as ServiceNow and Zendesk

Strong problem-solving and analytical skills

Professional Certifications

CompTIA A+

Work Experience

Jennison Associates, LLC – New York, NY

IT Consultant (Contract) Aug 2022 – Present

Provide on-site and remote technical support in Microsoft 365 environment

Support/setup conference Zoom rooms

Assist and manage with mobile device enrollment with MobileIron

Familiar with Jira ticketing system and VMWare Horizon

Provide White Glove Support to Trade Room and Executive Support

Familiar with Cisco Unified Call Manager

Micro Center – Brooklyn, NY

Desktop Support Technician March 2018 – Aug 2022

Daily responsibilities include day-to-day IT operations, planning, researching, and executing IT projects, monitoring, and performing maintenance on the physical and virtual server environment.

Provided Desktop Support to all employees of my Micro Center Location

Addressed complex service requests regarding software and networking

Performed research and collaborated with IT staff

Walk customers through installing applications and computer peripherals.

Built customer requested computers from ground up.

Kingsborough Community College – Brooklyn, NY

End User Support Nov 2016 – Dec 2017

Address user tickets regarding hardware, and software

Record technical issues and solutions in logs

Escalated technical issues to lead IT specialists

Performed research and collaborated with IT staff

Assisted with office moves and after hours work

Education and Training

Kingsborough Community College – Brooklyn, NY Aug 2016 – May 2018

Associate degree in Computer Science

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