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Business Development Customer Service

Location:
Houston, TX, 77002
Salary:
85000
Posted:
August 03, 2023

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Resume:

Karen E. Barrington

832-***-****

adyo63@r.postjobfree.com

SUMMARY

Sales Professional

Business Development • Sales • Account Management • Customer Service/Retention Performance driven sales professional with proven ability to generate high margin, increase revenue, and provide superior customer service. Possess strong relationship building skills and cold call prospecting skills. Service existing clients to maintain customer loyalty and repeat business while always identifying and sourcing new clients.

• Recognized for creative deal making with a consistent record of exceeding sales and profitability quotas while maintaining client retention in competitive markets with a challenging global supply chain.

• Expand market share and client base by building strong relationships and exercising a solutions based sales strategy.

• Ability to simplify complex ideas and present them effectively at the mid to highest executive levels.

• Provide effective and timely resolution of customer issues and inquiries.

• Recognized for repairing/turning around troubled client relationships. SKILLS (partial list)

• Management • Cold Calling • Business Development • Customer Service

• Supervision • Prospecting • Customer Retention • Quality Assurance

• Training • Prioritizing • Strategic Planning • Relationship Building

• Mentoring • Presentations • Interpersonal • Solo/Team Sales EXPERIENCE RubberAtkins

Regional Sales Manager

01/22 – 05/23

• Managed strategic partners with elastomer parts for multiple disciplines on both new and repeat orders with exemplary territory, time and customer account management.

• Achieved 137% of forecasted goals for 2022 individually, 8 months into fiscal year.

• Achieved 203% of forecasted goals in orders for 2022 as member of 4-person USA sales team, achieving 67% of company’s record year of revenue.

• Charged with business development and sales.

• Enhanced relationships with established and new target clients, expanding company’s growth through revenue and market share.

• Proven internal/external communication skills on new parts through cohesive project management.

• Worked remotely with US and UK based departments Elastomers, R&D, Testing, Process Engineering, Production and Logistics

• Territory covered: Canada, Latin America, and USA. PTS Advance

Region Manager

07/19 – 12/21

• Managed personnel at 22 sites over multiple states in the US for oil and gas, petro-chemical, renewables and solar energy.

• Executed business development and sales enhancement for established and new target clients expanding company’s market share and footprint through effective communication strategies and presentations, and consistently met or exceeded KPI’s.

• Effectively maintained all HR and safety requirements for contractors providing assistance to accounts payable and receivable while maintaining high contractor retention rates.

• Successfully completed 3 MSA’s with new clients for company within the first 7 months of employment and provided employees to work on projects within 30 days for long term project work and direct hire.

• Achieved new client 3 year contract worth $15M per year in multiple disciplines with over 450 employees.

• Achieved 200% of annual goal for direct hire fees within 8 months during 2021 on one client.

• Member of 2020 expansion teams adding 2 new products and services to business portfolio during a global market challenge.

• Successful at leading and facilitating transactions and new culture with clients and contractors of employer during a merger and acquisition in 2021.

Management / Marketing Consultants

Owner/Manager

08/17 – 07/19

• Established marketing and sales database for small equipment company and trained employees on utilization to increase KPI’s - sales, market share and annually.

• Completed all necessary incorporation documents for small equipment company.

• Organized and managed sales team and operation/maintenance team for small equipment company.

• Recruiting Firm Contract:

o Added 15 new accounts specializing in oil and gas, and environmental health and safety, o Land resources and supply chain management in direct hire – Placement goals surpassed by 22%.

• Abra Controls Account Management - High Resolution, Real-Time Sensors: o Established ongoing marketing plan and sales force database for major shale operators in Texas, Oklahoma, Colorado, Wyoming, and Pennsylvania

o Designee territory and time management plan for entire company product line. o Initiated Master Service Agreements with operators. o Developed presentations for client operation and engineering teams. Weatherford Tubular Running Services

Sales Representative III

9/14 – 5/17

• Sold $5M in tubular/casing running equipment and services with 2 operators on multiple well packages on books during company downsizing and reorganization.

• Negotiated 12 new client oil and gas well packages as primary vendor TRS and Bucking Facility

• Sold $1.5M of tubular/casing equipment and services within 60 days of start date.

• Completed $500K for Bucking facility within 60 days of start date.

• Brought 4 new companies into the Bucking facility generating $7M in revenue. Abrado, Inc.

Corporate Sales Manager

07/12 – 07/14

• Surpassed quarterly revenue objectives by 105%.

• Sold first jobs in the “Shelf” Fluids Displacements and Down Hole video.

• Introduced company and entire product and service line to Houston market area and the State of Louisiana market area; acquired master service agreement and repetitive project work.

• Placed company’s down hole video equipment on first BP and Chevron Deep Water Gulf of Mexico projects.

• Introduced company’s down hole video line to fishing tool companies and acquired jobs nationally and internationally.

MGM Northstar Chemical Products – Worldwide

Executive Account Manager

07/11 – 07/12

• Acquired 12-18 months revenue estimated at $10M.

• Acquired year long supply contracts for company. TESCO Corporation

Account Manager/Sales Representative

09/10 – 05/11

• Acquired 6 month 4-9 well contract in Eagle Ford Shale - had $1.3m in quotes waiting permits and rigs at departure.

• Assisted with 5 year agreement to conduct all Gulf of Mexico and international tubular services for an international account.

• Acquired 4 new accounts for Tesco.

Premiere, Inc.

Account Manager

04/10 – 09/10

• Acquired work from new 5 A+ rated clients with no prior relationship with Premiere in 10 years and sold over $1M in 5 months to one account.

EDUCATION Bachelor of Science in Business Administration

Northwestern State University, Natchitoches, Louisiana Associate of Marketing

McNeese State University, Lake Charles, Louisiana

CONTINUING EDUCATION Negotiations Expertise Training

Texas Real Estate School – Sales Agent

Customer Oriented Selling

Professional Sales Skills I, II & III

Insight Training 201, 202, 203

CERTIFICATIONS Certified Negotiations Expert

TECHNOLOGY SKILLS CRM and Contact Management Software – Salesforce, ACT, Goldmine, Bull Horn, Field Glass, Smart Search and ATS software.

Microsoft Office Suite – Teams, Excel, Power Point, and Word. LinkedIn Sales & Recruiter Navigations.

Skype and Zoom.



Contact this candidate