Customer Service Pembroke Pines

Maritza M Acosta

*** ** ***** **

Pembroke Pines, FL 33028

954-***-**** *************@*****.***

AREAS OF EXPERTISE

Superior Customer Service Telephone Servicing

Cross-Functional Collaboration Relationship Building English to Spanish Translation Dealing with Children WORK SUMMARY

Detailed oriented and focused customer service professional with high confidence in my ability to provide superior care to my customers and clients. Experience in the hospitality industry having worked at various restaurants and most recently a Children’s therapy establishment where patience and attention to detail are essential. Optimistic and persuasive, work well in a team environment who achieves goals quickly and consistently drives for results. I am proficient in following up with customers and patients and have a high attention to detail, energetic, outgoing and positive personality, possess excellent problem-solving skills. EDUCATION & CERTIFICATIONS

Florida International University: Currently pursuing B.S. degree in psychology. Expected to complete 12/2022 Broward College: Associates Degree 2021

Charles W Flanagan High School: High School Diploma (Graduated with Honors and 4.1 GPA) 2019 WORK EXPERIENCE

KIDS SPOT PEDIATRIC THERAPY, Hollywood, FL

Receptionist/Front Desk 2020-Present

Responsible for answering patient phone calls regarding children’s appointments, scheduling and re-scheduling appointments in a fast-paced environment with 30+ Speech/occupational/physical therapist, Patient Check-In and Check-out, validating insurance eligibility, taking care of children post therapy until parents arrive for pick up, and translation to Spanish speaking parents.

SIRROCCO RESTAURANT, Pembroke Pines, FL 2019 – 2020 Waitress/food runner

Responsible for delivering service in a fast-paced restaurant environment. This includes properly greeting customers and ensuring a superior dining experience.

JERSEY’S WINGS, Pembroke Pines, FL 2018 – 2019

Waitress

Responsible for delivering exceptional service in a fast-paced restaurant environment. This includes properly greeting customers, taking their dining orders, serving their food and drinks and ensuring a superior dining experience. Also assisted in the resolution of customer inquiries/complaints and supporting revenue generation goals through cross sell of additional food/drink products.

FIREBIRDS RESTAURANT, Pembroke Pines, FL 2017 – 2018 Hostess

Responsible for making guests feel welcome and ensuring a pleasant experience by taking them to the table, offering menus, chatting, responding to inquiries, making sure tables are clean, introducing them to their waiter. Answered the phone to take customers reservations and answer questions about the menu or any other customer inquiry. WORK EXPERIENCE (cont.)

ALLSTATE INSURANCE, Pembroke Pines, FL 2016 – 2017 Sales Manager Assistant

Delivered exceptional customer service in a high-volume insurance sales office, this includes greeting customers making outbound calls to our existing customers to remind them upcoming payment deadlines, answered about inbound calls to provide prospective customers auto insurance quotes responding to questions to increase engagement receiving customer payments and cross selling of products to increase company revenue. I was also responsible for doing the weekly payroll of the office. COMMUNITY / OTHER

Community: Volunteer and Fundraiser, Broward County Gold Coast Down Syndrome organization (2015– present);

Languages: Bilingual English and Spanish

Awards: Junior Honor Society (2016)

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