Master of Science in Management Recent Graduate

Kemba Speigner

**** ********* **** **, **** ****

Huntsville, Alabama 35806

Phone: 205-***-****

Email: *****.**********@*****.***

Work Experience

United States Postal Service - Mail Processing Clerk - Huntsville, AL 2-2023 - 5-2023

Sorted incoming and/or outgoing mail using automated equipment

Ensured all necessary support equipment and materials are organized and filled for sorting

Provided services at public window for non-financial transactions

Lifted and carried moderate to heavy mail and packages according to OSHA Regulations in order to prevent injury of myself and others

Provided assistance to drivers and other postal staff as needed

United States Postal Service - Mail Processing Clerk - Birmingham, AL 11-2022 - 2-2023 (transferred to Huntsville, AL)

Sorted incoming and/or outgoing mail using automated equipment

Ensured all necessary support equipment and materials are organized and filled for sorting

Provided services at public window for non-financial transactions

Lifted and carried moderate to heavy mail and packages according to OSHA Regulations in order to prevent injury of myself and others

Provided assistance to drivers and other postal staff as needed

CarMax - Business Office Associate - Birmingham, AL 8-2022 - 11-2022

Provided exceptional customer service on a daily basis to internal and external customers in order to make vehicle purchase extraordinary from beginning to end

Verified and update customers files with addresses, phone number, places of employment etc. as needed

Communicated effectively with customers and business partners via milt-line phone, e-mail or fax to ensure all necessary documentation was provided when needed

Reached out to customers after their purchase to ensure their needs were taken care of

Maintained privacy with customer’s information and records in compliance with FDCPA and HIPPA

Social Security Administration - Legal Benefit Authorizer - Birmingham, AL 8-2021 - 8-2022

Recorded the reward amounts given to approved recipients that could not be established via the automated system

Determined the amounts payable to approved recipients as well as made decisions regarding stop payment, calculated over and underpayments, imposition of penalties,

Made sure the proper notice went out to the claimants during or after the determining stage of their case

Maintained privacy with customer’s information and records in compliance with FDCPA and HIPPA

Amazon Distribution Center - Ambassador - Kansas City, Missouri 2-2020 - 3-2022

Worked inside the warehouse as an order selector which included selecting the correct items, ensure safe packing, customers desired shipping speed and verifying customers shipping address and contact info

Moved/Lifted customers orders in accordance to OSHA to prevent injury to my self as well as other staff members

Ran daily reports to ensure all orders assigned were either shipped or in the process of being shipped

Once the shipping status had been established, input the information into the system to give customers accurate and expected time of their purchase

As and Ambassador, assisted with welcoming and training new employees to out fast paced work environment

DexYP- Software Account Executive - Birmingham, AL 10-2017 - 9-2020

Promoted, explained, demonstrated and assisted with the sale of company’s software Thryv

Their software offered Customer Relation Management (CRM), Search Engine Optimization, Marketing, Messaging, Email Marketing and Social Media Management, as well as Online Invoices and Receipts and Payments Collection as needed

Negotiated Contracts with customers

Expertly built pipelines by closing contract deals creating longtime customers by referral or word of mouth

UAB Highlands ER Department - Admissions Coordinator - Birmingham, AL 10-2015 - 10-2017

Provided an exceptional customer service while intake of patients in need

Collected patients demographics, insurance, medical history, and identified source of payments to collect deposits, copays or deductibles

Reached out to patients insures and additional on unclear information the patient was unable to provide at their time of arrival

Maintained privacy with customer’s information and records in compliance with FDCPA and HIPPA

Western Mental Health Center - Medical Support Administrator - Birmingham, AL 8-2009 - 10 - 2015

Executed all aspects of patient flow under Psychiatrist and Nurse Practitioners

Facility enrolled patients with Psychiatrist issues with Medicaid and Medicare

Created and submitted insurance claims after verifying info with patients for accuracy and successful billing which resulted in prompt payment

Performed billing task such as posting payment/copays, adjustments and tracking of billing for services that exceeded $75,000.00 in charges

Maintained privacy with customer’s information and records in compliance with FDCPA and HIPPA

Education

Herzing University - Associate of Science - Business - Homewood, Alabama - GPA: 3.8

Faulkner University - Bachelors of Science - Business Administration - Montgomery, Alabama - GPA: 3.8

Faulkner University - Master of Science in Management - Montgomery, Alabama - GPA:3.0

Relevant Courses: Financial Management, Personnel/HR Management, Employee Law for Management which provided knowledge of public problems, policy making and policy administration. Other courses included Global Business Perspective, Management Information Systems, Organizational Behavior, Ethics for Business Management, Judicial Process and interest groups which provided background knowledge of the court systems, development and structure of the government policies and Contract Administration Principles.

Skills and experience:

Mail sorting

Strong attention to detail

Appointment scheduling

Client Relationship Management

Public Speaking

Written and oral communication skills

Time management skills

Problem solving skills

Contract Review

FDCPA and HIPPA knowledgeable

Proficient in contract negotiation

Proficient in Government Policies

Ability to multi-task in a fast-paced environment with efficiency and accuracy

Knowledgeable of Microsoft Office Products Word, Excel, PowerPoint, Outlook etc.

References: Available upon request

Contact this candidate