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Customer Service Full Time

Location:
Wilmington, NC
Posted:
August 03, 2023

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Resume:

Kelly Thomas

*** ****** ******* **

Wilmington NC 28409

910-***-****

adyo4k@r.postjobfree.com

Objective: To obtain a full time or part time position

Education: 05/2004 Cape Fear Community College: Wilmington NC

Phlebotomy Certificate and Certification from ACSP

05/2006 Cape Fear Community College: Wilmington NC

Associates Degree in Science

Certifications: CPR and American Heart Association HS .

Work History:

Solstas/Quest

09/01/07-present

Lab Technician

Collection of blood and bodily fluids from patients ranging in ages from Neonates (0-28 days) to Geriatrics (72+ years) for laboratory use in diagnosis and treating disease. Receiving, interpreting and processing physician orders, requisitions, and patient information. Assisting laboratory manager in assuring lab meets all standards in CAP, JCAHO, OSHA, and infection control. Working with students training and guiding them through appropriate collections while informing and assuring they understand lab safety as well as complying with accredited agencies.

Traveling and collecting specimens from numerous Assisted living and rehabilitation centers, while prioritizing times and schedules of each facility to make sure of patient and customer satisfaction.

Excellent customer service skills, organization skills, and the ability to multi task. Using computer programs such as Epic, harvest, Quest 360, Care Manager, and Copia.

High volume collection of blood and blood gases. IV set up. Receiving, interpreting and processing physician orders, requisitions, and patient information. Ordering and maintaining records of supplies. Excellent customer service skills, prioritizing skills, and the ability to multi task. Strong interpersonal skills when interacting with physicians, guests, patients, family members, and other medical staff. Extensive knowledge of medical terminology. Extensive knowledge of Billing and insurance regulations.



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