Service Specialist Entry Level
Resume:
Yazmin J. Upsher
**** ******* ****** **. ******, MD 20723
*****************@*****.***
OBJECTIVE
Seeking an entry level position in the Healthcare/ Health Informatics field that will fully utilize my data management, communication and organizational skills.
EDUCATION —
EXPERIENCE
B.S. In Kinesiology Minor in Human Development and Family Studies.
University of North Carolina at Greensboro, Greensboro North Carolina
-Dean’s List Recipient
-Carol Klouse Scholar
-3.0 GPA
Master’s degree in Health Informatics.
University of Maryland Global Campus, Largo, Maryland
-President’s List Scholar
October 2022- Current
Biology Teacher • Educator • AACPS
-Planned engaging lessons, for students to best learn and understand Biology.
-Communicated with parents and administrators via email and conferences.
-Entered data and grades for students.
-Classroom management.
-Created a rapport with students of different and diverse backgrounds.
-Supervised Step Team practices.
March 2020 -August 2022
Tuition Coordinator • Financial Aid Representative • UMGC
-Advised students and potential students on financing options for their schooling.
-Discussed accounts, holds and indicators on student’s accounts.
-Followed a strict security/verification process (FERPA) with every call.
-Completed consults and financial planning sessions.
-Worked closely with other departments to best assist the student, and answer inquiries.
February 2019- February 2020
Service Specialist • Mailroom Representative • IST
-Record incoming packages accurately into IST system.
-Sort mail from UPS, USPS, and FedEx.
-Receive signatures upon delivery.
-Deliver interoffice envelopes, and packages to staff around campuses.
-Answer inbound calls and business inquiries.
Key Skills —
COMMUNICATION
Proactive thinking Communication Organization
Adaptability
Problem Solving
Time Management
Demonstrated strong communication skills and respect to coworkers, customers, students and managers alike. Communication skills used on the phone as a tuition coordinator such as de-escalation, and critical thinking were helpful in my position as a teacher.
Communication skills were crucial for building a rapport with the students, as well as having them learn and understand the material.
LEADERSHIP
-Taught and managed classes with up to 32 children
-Lead Service Specialist at IST
-Team lead as an Accessioner at American Health Associates
-Step Team Coach
REFERENCES
[Available upon request.]
Contact this candidate