Customer Service Representative
Resume:
Paula Shatlaw
Constable, New York 12926
******@*****.***
SUMMARY OF SKILLS
Over 20 years of retail and customer service experience
Recognized as a decisive leader, an excellent team player, and great interpersonal skills
Extensive customer service skills
EMPLOYMENT HISTORY
Maximus January 2020 – Present
Malone, New York
•Worked from home for 2 years doing data processing and scheduling.
Customer service representative
Assisting Medicaid consumers enroll into health insurance.
Very good phone and face to face skills
Also worked on many other projects such as assisting consumers with setting up interviews to be enrolled into MLTC programs.
Wal-Mart August 2013 –January 2019
Malone, New York Position: Merchandise Supervisor
Managed various departments such as mod team, ladies, and Jewelry.
Interviewed, hired, trained, and evaluated associates
Ensured all daily tasks were completed in a timely manner
Performed inventory of stock and reordered when inventory drops to a specified level
Resolved issues with customers and vendors
Examined merchandise to ensure correct pricing
Liberty Tax January 2013 – April 2013
Malone, New York Position: Tax Preparer
Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses
Checked data input or verified totals on forms prepared by others to detect errors in data entry
Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
Performed general clerical duties such as answering telephone calls and scheduling appointments
Wal-Mart October 2006 – May 2012
Malone, New York Position: Merchandise Supervisor
Managed various departments such as grocery, homeliness, and ladies accessories/shoes
Interviewed, hired, trained, and evaluated associates
Ensured all daily tasks were completed in a timely manner
Performed inventory of stock and reordered when inventory drops to a specified level
Resolved issues with customers and vendors
Examined merchandise to ensure correct pricing
Kulija Food Mart (Sunoco) June 2002 – June 2006 Chateaugay, New York Position: Sales Clerk/Temporary Manager
Operated cash register, prepared food, delivery food, stocked items, and cleaned store
Documented accounts payable/receivable
Ordered merchandise, gas, and lottery tickets
Monitored sales and inventory
Initiated ways to increase sales and made recommendations for new merchandise
Scheduled employee hours, performed shift paperwork, and banking
Resolved customer complaints and ensured store ran efficiently
Stewart’s Shops June 1999 – June 2002
Chateaugay, New York Position: Sales Clerk
Opened and closed store, operated cash register
Ensured food was prepared properly, made food to order, and clean food station area
Performed daily paperwork
Stocked shelves and changed labels accordingly
Self-Employed January 1990 - February 1999
Malone, New York Position: Child Care Provider
Provided child care
Promoted business
Performed aspects of accounting
Ensured governmental regulations were being met
EDUCATION
North Country Community College August 1990 – November 1991
Malone, New York Studied: Business Management, Accounting, and Computers
REFERENCES
Available Upon Request
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