Tyanna Maxie

Orlando, FL

adyo35@r.postjobfree.com

+1-321-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Mears Transportation - Orlando, FL

November 2022 to Present

• Answer phone calls and respond to emails in a courteous and professional manner.

• Perform reservation management: booking and editing.

• Confirm reservations and send documents.

• Identify Customer’s needs, alleviate concerns and coordinate a solution.

• Log service issues for follow up

• All other duties, as assigned

Vacation Planner

Universal Orlando Resort

September 2021 to Present

• providing outstanding customer service for all UO guests by working in a high paced phone environment, handling sales and guest service

• fields incoming live calls and email correspondences to address a variety of guest needs, including but not limited to: customer service, limited sales, basic troubleshooting and general product awareness and education for all Universal Orlando products and services.

• Handle assisting both external and internal guests with creating/modifying dining reservations for all UOR full-service restaurant venues via Zomato and OpenTable booking systems.

• All other duties, as assigned

Customer Service Specialist

Everything But Water Corporate Office - Orlando, FL June 2018 to September 2020

• Answer incoming calls or returning calls, resolving customer's issues

• Working closely with existing departments for inquiries beyond customer service

• Opening lost package claims with UPS

• All other duties, as assigned

Dispatcher

MV Transportation - Orlando, FL

March 2015 to December 2017

Duties:

* Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate

* Monitors radio, telephones and on-road provision of service for quality

* Responsible for influencing positive employee morale and quality customer service

* Monitors and completes driver sign-in and sign-out daily

* May assign trips to drivers to assure adequate disbursement of trips between all assigned routes

* Monitors daily system performance

* Participates in analysis and review of operating performance

* Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate

* All other duties, as assigned

Education

High school or equivalent

Skills

• Call Center

• Customer Service

• CSR

Certifications and Licenses

Driver's License

Contact this candidate