Customer Service Front Desk
Resume:
DEA L. JONES
Flint, Michigan *****
E-mail: adyo26@r.postjobfree.com
NOTED SKILLS AND ABILITIES
SUPERVISION/MANAGEMENT
• Successfully managed and operated educational classrooms and facility operations
• Trained and supervised team of employees with integrity, fairness and creativity
• Handled daily implementation of programming and services for customers
• Experience in developing and sustaining liaison relationships between organization clientele and community constituents
ADMINISTRATIVE
• Experienced in office setting duties and handled clerical tasks with esteem professionalism and excellence
• Possess excellent record-keeping and filing skills
• Able to compile weekly, monthly and annual reports with accuracy
• Skilled in secretarial duties including appointment setting, customer service/front desk tasks and office management.
PROGRAM DEVELOPMENT
• Over 20 years of experience implementing services and programs for youth
• Planned, organized and conducted initiatives for nonprofit organizations and community groups
• Possess strong creativity and community development relations, marketing skills and program development skills
TEAMWORK AND COMMUNICATION
• Possess outstanding interpersonal and collaboration skills
• Serves on nonprofit teams that support community growth and educational development
• Able to adapt to new environments, workloads and assignments
• Excellent written and oral communication skills
• Experienced in working with diverse groups and relates with individuals from different back- grounds
PROFESSIONAL EXPERIENCE
National Kidney Foundation of Michigan 2016-2018
Flint, MI
Health Instructor: Provided knowledge about health and nutrition and the importance of living healthy. Conducted speaking engagements on diabetes and other illnesses that can be controlled through diet and exercise.
Dea L. Jones - Resume
Unique Children’s Center 2015-Current
Flushing, MI
HighScope Instructor: Provide consistency and predictability to children and adults all while providing enough flexibility that children feel safe and not rushed to carry out on activity. Schedule of the classroom vary with each component taking a specified amount of time regular- ly giving children a sense of control and helps them to act independently. Hands on greeting, planning, work and recall. HighScope curriculum may be distinguished from other curriculums by it’s emphasis on certain components. Active participatory learning, adult-child interaction, and plan-to-do-review process.
DeAgency Inc. 2013-Current
Flint, MI
Owner/Proprietor: Oversees day to day operations of youth talent agency. Seeks out clients, conducts auditions, viewing client portfolios and reading manuscripts. Tracks new trends in the industry by examining trade magazines, attending relevant events and networking with diverse groups, agents and other executives. Other duties includes but is not limited to: offers creative guidance to make a client's work more marketable; schedule appointments and promote perfor- mances; set up events to launch new exhibits; reviews contracts and conducts programming and services for customer needs.
Terry Matlock School of Performing Arts 2007-2015
Grand Blanc, MI
Preschool Instructor: Responsible for providing a safe and developmentally appropriate preschool program in accordance with all relevant legislation, policies and procedures. Manages the planning and implementing duties to teach young children. Ensure the development and safe- ty of these children in accordance with relevant federal, territorial and municipal legislation and policies. Serves as liaison between organization and parents in a respectful manner. Guarantees that equipment and facilities are clean, safe and well maintained. Develop and implement a developmentally appropriate preschool program for young children Main Activities. Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the program. Provide nutritious snacks and lunches. Resolves any customer and employee issues.
Discovery Montessori 2001-2007
Grand Blanc, MI
Youth Educator: Prepare children for kindergarten by introducing concepts they will explore further in kindergarten and elementary school; Work with children in groups or one on one, de- pending on the needs of children and the subject matter; Plan and carry out a curriculum that tar- gets different areas of child development, such as language, motor, and social skills; Organize activities so children can learn about the world, explore interests, and develop talents; Develop schedules and routines to ensure children have enough physical activity, rest, and playtime; Watch for signs of emotional or developmental problems in children and bring problems to the attention of parents; Keep records of the students’ progress, routines, and interests, and keep par- ents informed about their child’s development; Prepare children for kindergarten by introducing concepts they will explore further in kindergarten and elementary school. Dea L. Jones - Resume
COMPUTER SKILLS
MS Windows Microsoft Excel PowerPoint
EDUCATION
Diploma Valley View High School – Ontario, CA 1996 Ongoing Mott Community College – Child Care & Business 2006 TRAININGS & CERTIFICATIONS
Child Development Associate - Certified Current
First AID & CPR Current
VOLUNTEERS & COMMUNITY SERVICE
Hand of God Ministries 2011 – current
Kingdom Porters: Assist with visitor and membership greeting. Conducts set up and break down management. Assist with women and youth services with excellence. P.A.P.A.S. Inc, Community Development Corporation 2011- current Volunteer Leader: Special events assistant; organize and serves on teams to accomplish organiza- tion goals. Assist with outreach activities, Serves on donation and fundraising committees and connects community resources to CDC.
REFERENCES AVAILABLE UPON REQUEST
Dea L. Jones - Resume
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