Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Tanya Stout

READER, WV 26167

304-***-**** *************@*****.***

WWW: Online Digital Resume To seek and maintain full-time, remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Documented and resolved customer complaints.

• Attention to detail • Positive attitude • Database updating

• Information backup • Technical troubleshooting • Escalation management

• Order documentation • Multitasking • Critical thinking JANUARY 2023-JUNE 2023

Unemployment Insurance Agent

Direct Interactions Seattle, Washington

• Answered applicants' questions about benefits and claim procedures.

• Assisted applicants with obtaining program support or gaining assistance from outside services.

• Helped applicants understand requirements, application procedures and legal rights.

• Delivered exceptional customer service to bolster strong relationships and build positive experiences.

• Documented, researched and resolved customer service issues. MAY 2008-JULY 2012

Data Entry Specialist

CARTER& MAYS Paden City, WV

• Compiled data and reviewed information for accuracy prior to input

• Completed data entry tasks with accuracy and efficiency

• Entered numerical data into databases with speed and accuracy using 10-key pad

• Reviewed and updated client correspondence files and database information to maintain accurate records

• Located necessary data by extracting from physical and digital sources.

• Executed data verification to detect errors.

MAY 2008-JULY 2012

EDUCATION

Customer Service Representative

CARTER & MAYS Paden City, WV

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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• Answered constant flow of customer calls with minimal wait times

• Cultivated customer loyalty, promoted repeat business and improved sales Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

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GED June 1988

Valley High School, Pine Grove, WV

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