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Customer Service Support

Location:
Orlando, FL
Posted:
August 03, 2023

Contact this candidate

Resume:

Saint Cloud, FL adyo23@r.postjobfree.com

407-***-****

ELIEZER COLON

RESUME

OBJECTIVE

Seeking a management position where I will utilize my experience to effectively manage the supply chain operations, projects, transportation/logistics, dispatch, warehouse administration, scheduling and overall customer support and service at your company. PROFESSIONAL PROFILE

Over two decades of professional experience, management of supply chain, customer support, dispatching, operations, warehousing, transportation/logistics, and asset recovery/protection. Experienced working hand in hand with manufacturing plants, warehouses, distribution centers, construction, retailers, food & beverage and other industries. Bilingual, highly motivated that can operate efficiently, swiftly and without supervision, detail- oriented individual with excellent interpersonal skills, accustomed to dealing internally and externally with customers at all levels to ensure positive outcomes. Capable of effectively resolving obstacles utilizing a team mentally and multitasking efficiently to provide the best possible results.

Core Values

• Integrity/Honesty

• Loyalty

• Passion

• Respect

• Innovations

• Dedication to Excellence

• Sense of Urgency

• Heroic Service

• Recognition & Appreciation

SKILLS SUMMARY

• Fluent Spanish/English

• Leadership

• Organizational/Detailed

Oriented

• Customer Service

• Account Management

• Inventory/Quality Control

• DOT

• Supply Chain

• Multitask

• Operations

• Warehousing

• Asset Recovery

• Shipping/Receiving

• Logistics/Transport

• Problem Solving

• Negotiation

• MS Office

• Project Management

• SAP,SAGE,Oracle

Bloodhound,WMS

and Salesforce

RELEVANT PROFESSIONAL EXPERIENCE

Thomas Concrete Machinery (February, 2021 – Current) Branch Assistant Manager

• Assist the Orlando branch manager with daily operation

• Employee schedules

• Direct and manage employees on daily tasks

• Held employees accountable for actions

• Provided leadership, communication, coaching to employees, cultivate trust and teamwork

• Go above and beyond by providing excellent customer service

• Built and maintain excellent and strong relationships with customers

• Order parts for stock and customers

• Ensure all customers sales orders are processed accurately/correctly and delivered on time

• Keep track of employee’s time sheet

• Do KPI’s review on all employees

• Inventory control / Cycle counts

• Monitored branch operation budgets

• In charge for purchasing for all branches

• Schedule, direct and organized all transportation/logistic of deliveries of parts/products

• Handle invoices, BOL’s, packing slip

• Dispatch all mechanics

• Worked directly with all functional areas, customer support, sales, service, operations, IT, asset management

• Maintain warehouse/docks clean and organized at all times

• Enforce DOT and OSHA safety standards and regulations RAMTOOL, Construction Supply Co (July, 2019 - December, 2020) Dispatch Manager

• Managed dispatch department for the Orlando Central Florida branch

• Assist the operations manager with the branch daily operation including warehouse

• Open the branch at 5am M-F

• Hire, train, educate and manage a staff of over 18+ direct employees

• Held employees accountable for their actions

• Managed a fleet of over 25 trucks

• Track employees thru satellite/GPS

• Employee schedule and department budget control

• Ensure all customers sales orders are processed accurately/correctly and delivered on time

• Maintain docks clean and organized at all times

• Enforce DOT and OSHA safety standards and regulations

• Provide excellent customer service

• Provided leadership, communication, coaching to employees, cultivate trust and teamwork

• Many others duties related to the efficiency of productivity GB Painting - Kissimmee, FL (February 2018 - January 2019) Territory Supervisor

• Managed and supervise the work of over 15 new residential subdivision’s constructions sites under, (Lennar, Cal Atlantic, Jones Homes, DR-Horton, Ryan, Holiday, K-Hov, Park Square and others).

• Work directly and closely with each construction superintendent to reach the quality goal for each project

• Set up work schedule for each subcontractors 70+ employees

• Place orders of material for subcontractors

• Perform QA on each single family homes and industrial properties

• communicate with all pertinent departments for changes and daily updates

• File daily reports of inspections for each property

• Instruct subcontractors on tasks, duties and responsibilities

• Implement new process and procedures to improve subcontractors work performance

• Provide necessary training to new employees and subcontractors

• Submit purchase orders to customers, vendors and supplier’s

• Other duties related to work on new construction sites RM2 USA Inc. - Orlando, FL (September 2014 - November 2017) Regional Customer Support / Operations Manager

• Travel 100% through the US, Canada, Mexico, to meet with executives of manufacturing plants, distribution centers, retailers and receivers

• Work directly with customers across the country and internationally to resolve any issue or concerns while providing excellent customer support

• Schedule, direct and organized all transportation/logistics of deliveries of goods to customers

• Build and maintain strong and solid relationships with clients

• Supervise the work of over 100+ employees directly and indirectly throughout the US and internationally

• Responsible primarily for managing regional client operations, focusing on daily operations including: asset recovery, quality of product, receiving, inspecting, repairing inventory and shipping/receiving

• Worked directly with all functional areas, customer support, sales, service, operations, IT, asset management nationally and internationally

• Assist the executive team with new ideas on new projects and implementations

• Monitored operation department budgets, invoicing, billing and inventory at assigned territory

• Managed 3rd party logistics, transportation, storage, and delivery of pallets

• Supervise and managed 6 warehouses in different state of the US

• Conducted site surveys, installation, and new implementations

• Researched, negotiated, and set up operational depot/idepot warehouses in multiple locations nationally and internationally

• Trained new staff on process and procedures to maintain new and existing warehouses, including implementation and continuation of the quality process control plan, warehouse maintenance, and governmental safety standards and regulations

• Performed asset recovery investigations, audits, asset management, and special investigations as needed

iGPS Logistics LLC, - Orlando, FL (February 2009 - March 2014) Regional Operations Manager

• Travel 100% through the US, Canada, Mexico and the Islands of the Caribbean,

(Bahamas, Dominican Republic, Puerto Rico and the US Virgin Island), to visit customers manufacturing plants, distribution centers and retailers.

• Manage a region of seven states (NC, VA, WV, SC, MD, DE and PR)

• In charge of the supervision of seven warehouses and staff on the assigned region

• Managed 100+ directly and indirect employees throughout the US and internationally

• Responsible for primarily managing regional client operations

• Direct and organized the logistics/transportation deliveries of goods to customers

• Trained staff and customers process and procedures

• Assist to generate contracts for manufacturers, distributors, retailers and third party contractors

• Built and maintain excellent and strong relationships with customers

• Negotiate rates for logistics deliveries and assets returns

• Handled asset recovery investigations, audits, asset management, and spider investigations as needed

• Established, monitored and controlled operation department budgets, invoicing, billing and inventory

• Managed 3rd party logistics, transportation, storage, and delivery of assets

• Manage the operations of seven warehouses in the US and Puerto Rico

• Conducted site surveys, installation, and new implementations to integrate and disintegrate pallet technology equipment into existing customer production line

• Researched, negotiated, and set up operational Depot/iDepot warehouses in multiple locations nationally and internationally

• Trained new staff on process and procedures to maintain new and existing warehouses, including implementation and continuation of the quality process control plan, warehouse maintenance, and governmental safety standards

ACE Air Conditioning, Inc. - Orlando, FL (February 2004 - December 2008) Warehouse Operations Manager

• Hire, train, educate and manage a staff of 20+ direct employees

• Create and Implement procedures to send/receive, load/unload, sort and store all incoming and outgoing freight accurately and efficiently

• Manage manpower planning, time management, safety, workflow planning, and administering constructive discipline when required

• Responsible for DOT, OSHA and Fleet Safety regulatory compliance

• Schedule transportation deliveries to customers

• Vehicles and fleet inspection for maintenance

• Employee’s work schedules and payroll

• Conduct quarterly warehouse and company vehicles (fleet) Inventory

• Continually monitored inventory levels and efficiently communicated these with the supply chain department.

• Ensure that operational supplies are on hand and available at all times

• Ensured warehouse is clean, organized and that safety were met in accordance with both company and governmental standards

• Develop, implement, and monitor department budget; manages expenses within approved budget

• Provided leadership, communication, coaching to employees; cultivate trust, teamwork and accountability

• Monitored warehouse inventory to limit warehouse shrinkage.

• Trained and developed warehouse personnel to achieve department objectives and increase capacity to assume additional future responsibilities.

• Assisted other branch managers in researching and developing new techniques and procedures to increase the overall efficiency of the warehouse operations

• Operated forklift as needed



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