PAOLA ANDREA PEREZ

Hamilton, Ontario

647-***-**** adyo1s@r.postjobfree.com

Accomplished and Certified Personal Support Worker with experience in patient care and team leadership. Passionate about Senior Care and committed to delivering first in-class customer service to clients and team members. Established reputation as a friendly, engaged, trusted and compassionate leader. Leverages critical thinking skills and good judgement to act decisively in fast paced dynamic environments. Background in:

Team Leadership Personal Support Work Senior Care Patient Safety Infection Prevention Customer Service Cognitive Disorders Palliative Care Phlebotomy Administering Medication Medical Terminology Medical Laboratory Technician Intramuscular Injections Administrative Telecommunications Mental Health Known for:

Flexibility Empathy and Compassion Honesty Tenacity Humour Authenticity Accountability Building Trust Results in:

Client Satisfaction Building Team Rapport Team Engagement Creating Safe and Positive Environments Effective Communication Establishing Trusted Family and Patient Relationships Conflict Management PROFESSIONAL EXPERIENCE

HEALTHSENSE MEDICAL 1/2023 - PRESENT

MEDICAL LABORATORY TECHNICIAN

● Welcome Patients into individual rooms

● Take Vitals, Give Injections/Immunizations

● Build Rapport with Patients

● Maintain accurate Health Records and up to date clinical notes

● Keep confidentially with professionalism and provide exceptional patient care. ALPHACARE PLUS 5/2020 – 1/2023

MANAGER, PERSONAL SUPPORT WORKER

● Responsible for 130+ employees, Recruiting RN’s, RPN’s & PSW’s.

● Training new employees, Orientation, +Hoyer Lift training

● Individualized staff coaching on how to build rapport with patients and their family members

● Scheduling, cross check for Timesheet submissions. Accounts Payable LIFELABS 2/2017- 05/2020

Medical laboratory Technician

● Responsible for training and orientation of new team members

● Responsible for leading staff of 50 employees, including shift scheduling and hiring

● Responsible for the accurate collection of patient information on requisitions

● Identified and resolved any problems and/or inaccuracies prior to testing

● Responsible for data collection and data entry

● Provided kind, empathic service to clients during medical procedures

● Engaged and ready for emergency situations

● Worked diligently to ensure client safety and best practice lab procedures

● Handled client specimens for technical analysis

● Professionally trained in Phlebotomy, ECG and Holter machine

● Responsible for the timely maintenance of sensitive laboratory equipment Paola Perez Page 2

WILLIAM OSLER HEALTH CENTER 9/2014- 2/2017

Personal Support Worker/Porter

● Provided daily patient support and medication administration in Palliative Care

● Carried messages, reports, requisitions and specimens between departments, ensuring the safe movement of patients and medical equipment

● Transported patients between care facilities.

BRAMPTON CALEDON COMMUNITY LIVING 02/2013 - 09/2014 Personal Support Worker

● Provided daily patient support for individuals with schizophrenia and autism spectrum disorders including Rett syndrome, Childhood disintegrative disorder, Kranner's syndrome, Asperger’s syndrome and pervasive developmental disorder

● Managed and cared for individuals with their daily life skills, managing their finances, doctor appointments, assist in developing behavior protocols to ensure the safety of the

● Worked diligently and with empathy to support and diffuse behavior escalations within safety protocols EDUCATION

CIMT College Intramuscular Injections Certification

(Recognized by the Government of Ontario to Give Injectiions) Oxford College Medical Laboratory Technician Certification

● Studies included: laboratory and patient safety, learned medical terminology, infection prevention, and attained transferable skills in providing high-quality client service. Assessed and conducted client care procedures in a compassionate, confidential, and empathetic manner. Gained the skills to run several complex diagnostic tests using specialized lab equipment, while gaining valuable skills in quality control assessment. CDI College Personal Support Worker Certification

● Studies included: physiology, anatomy and human mental and physical health; enhanced skills in communication, patient care and support techniques; infection control, administering medication and learned valuable techniques relating to specific patient types, including clients with cognitive disorders and clients in palliative care. Monsignor Johnson Ontario Secondary School Diploma Leadership

Nelson Mandela Public School-Region Park, Toronto 2009 - 2014 Volunteered as a Classroom Helper for grades 7-8 French Immersion class.

● Provided personalized assistance and one on one support for children with special needs and autism spectrum disorder (ASD) by providing supportive routines. Engaged students with an empathic approach that brings comfort and promotes the success and wellbeing for the students.

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