Niyana Brown

Newark, DE *****

adyo1b@r.postjobfree.com

+1-302-***-****

To obtain a level position that will allow me to contribute to the company while using my customer service, collections background, financial training, problem solving, and organizational skills. Authorized to work in the US for any employer

Work Experience

Sales Representative

Institute of Reading Development - Remote

March 2023 to May 2023

I assisted Parents in finding the right programs for their children, who needed assistance with reading and writing assignments for school.

Customer Support Representative

Visa - Wilmington, DE

August 2020 to November 2021

I work for the call center but from home, I am helping in assisting people with their credit cards, from being in good standing to being charged off. I assist with helping them or 3rd parties in setting up programs, payments, and settlements.

UPS Package Handler

UPS - Philadelphia, PA

December 2019 to February 2020

My main job was sorting mail and making sure it went to the right location. This was a seasonal position. Collections Representative

SIMM Associates - Newark, DE

July 2018 to July 2019

I am a collector for a third party company. I collect large balances for student loans. Providing customer service and handling financial debt.

Collections Specialist II

Navient - Newark, DE

November 2015 to November 2017

Responsible for contacting Department of Education student loan customers, endorsers, and co-makers.

• Reduce delinquency and secure payments from delinquent customers by effectively communicating the importance of loan responsibility and the consequences of default.

• Counsel delinquent customers on all available repayment and deferment options to assist customers and ensure timely payments.

Sales Associate

PINK - Newark, DE

October 2015 to January 2016

Perform Sales and register transactions including purchasing, processing of cash or credit payments and counting money.

• Responds to customer inquiries and complaints in a professional and timely manner.

• Resolve customer questions and concerns with finding things that meet to their satisfaction and price range.

• Replenishment and organizing merchandise as needed to maximize stock space.

• Keep the stock room organized to store hardware, hangers, and sign holders. Seasonal Sales Associate

Kay Jewelers - Newark, DE

September 2015 to October 2015

Responsible for Showing and cleaning Jewelry Items for Customers

• Processing any broken jewelry into repair stock.

• Properly locating mailed or repair items for customers using the computer software.

• Helping customers find special gifts for loved ones. Video Teller

Bank of America - Newark, DE

November 2014 to June 2015

Completed all deposit, withdrawal, check cashing, and transfer transactions over ATM machine

• Effectively working over ATM machine via video to give excellent customer service, and solve transaction issues.

• Handling all fraudulent checks or activity on accounts properly and/or sending it to proper manager or service member.

Stylist

Express - Newark, DE

May 2014 to November 2014

I started off as a customer service representative then got promoted to a stylist. I was helping people put together outfits for functions. I had to fit men for suits and also get people to sign up with us as rewards members or getting a credit card.

Sales Associate

Rugged Wearhouse - Newark, DE

October 2010 to January 2014

Completed all cash, credit, and debit transactions at the register.

• Kept the entire store neat and clean

• Conduct price changes and mark-downs

• Resolve any questions or concerns for customers to their satisfaction.

• Replenishment and organizing the merchandise as needed to maximize stock space

• Unloaded any merchandise from trucks into the stocking back room.

• Ensures the visual packet materials, props, and signage are received and processed timely.

• Kept the stock room organized to store hardware, hangers, and sign holders. Education

Some College in Dental Assisting

Harris School of Business

May 2013

High school diploma

Glasgow High School - Newark, DE

June 2010

Skills

• Excel

• Billing

• Organizational Skills

• Collections

• Management

• Marketing

• Sales

• Data entry

• Microsoft Office

• Digital Marketing

• Graphic Design

• Branding

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