Lauren A Hull

Twinsburg, OH, ***** - 216-***-**** - adyo0z@r.postjobfree.com

https://www.linkedin.com/in/lauren-hull-1430bb33/

Detailed, motivated, and result oriented professional with vast experience in the analytical and client services sectors. Specializes in a collaborative approach to project execution and can quickly adapt to a highly matrixed organization making for a valuable asset. Capacity to design, implement, and manage multiple assignments in a dynamic and changing environment. Able to modify and execute changes as market and business conditions evolve. Excels in complex decision making in a positive and proactive manner. Experienced in SAS SQL, Excel, Power BI, CRM Analytics, SuccessFactors, Tableau, Salesforce, Microsoft Suite.

Areas of Expertise

●Personable Communication skills

●Project Management

●Client Management

●Technical Knowledge

●People Data/Confidentiality

●Process Oriented

●Creativity and Problem Solving

●Collaborative CRM

●Achiever

PROFESSIONAL EXPERIENCE

AmTrust Financial Services May 2022 – May 2023

Senior Business Analyst -Cleveland, OH

●RFP BA on new vendor search for Rewards and Incentives Program: innovative project lead, executed Initiation document, partnered with Procurement, Enterprise Architecture and various stakeholders, scoped the two prospects and interviewed our incumbent prior to RFP process, designed roadmap, held numerous vendor and internal meetings aligning requirements, implementation set at 12 week turnaround at acceptance of bid to create competitive, stringent deadline

●Salesforce/SQL testing and Interface Improvements: organized dual methodologies with Manager of Software Engineering to ensure backend data quality, traveled to Sales office gaining perspective on top priority initiatives, recognized millions of erroneous rows, formats, fields, while scrubbing the data population, collaborative outcome resulting in nearly flawless data within a 16 day turnaround of testing kickoff

●Process Improvement and Documentation: pioneered an operational reporting matrix to eliminate redundancy on the team and spearhead where we could create self-service options resulting in 25% reduction, designed quality manuals as our top level standard of operating procedures, processes, and specifications that conveys implementation and maintenance of the quality management system.

Progressive Insurance September 2015 – May 2022

People Data Analyst – Mayfield Village, OH

●Process Improvement and Documentation: designed one-pagers to guide protection of data sensitivity along with precise instruction on proper processing of report requests to confidentially deliver data with established destinations of documentation, developed FMEA to analyze and research strengths and opportunities while resolving issues of integrity with data flow into the databases using Remedy/SRM/SharePoint for our improved Report Request Process, recommended and enforced data standardization and usage for protection of data integrity

●Fulfilled Legal requests within the rigorous SLA utilizing time management and upfront, honest communication with incumbent customers

●Championed and enhanced organizational initiatives by positively influencing and supporting change management and/or departmental initiatives like reducing over 75% of our automated reports by

Professional Experience – Lauren A. Hull

finding and creating self-service resolutions to fit the customers' needs whether in Tableau, SSRS, SQL/SAS code, or Excel

●Trained interns/employees on our people data role and responsibilities along with the systems we operate in daily

Progressive Insurance February 2013 – February 2016

Accounts Receivable Coordinator - Mayfield Village, Ohio

●Utilizing advanced decision-making skills and exceptional customer service ensuring retention and satisfaction through rapid response time and at least 2-3 responses per day to in-house inquiries

●Performed in PACMAN and Claim Station as well as Deductible Attorney excel spreadsheet to exceed daily goal of 15.6 payments per hour to reaching 19-20

●Excelled in quality assurance and customer service with less than 2 percent of Does Not Meets files for year along with zero trending errors

●Reconciled credit advices cross-referencing Excel spreadsheets and SAS jobs while exceeding expectations in promoting our work environment amongst team and at Progressive

●Leading discussions and assemblies as my team's Diversity and Inclusion representative: providing team builders and ice breakers, pioneered the role of Quality Ambassador in Claims Cash Processing, and helped organize Kids In Need Foundation fund raiser at Campus 1

Charles Schwab Corporate & Retirement Services February 2007 – March 2011

Client Services Analyst – Richfield, Ohio

●Supporting a senior team of seven Client Services Managers by executing daily assignments, researching participant or client-related questions; comprehension/application of procedures, processes, and systems; as well as direct contact with Schwab's clients

●Demonstrated the ability to communicate clearly in writing and orally, work collaboratively within the organization, share best practices, and aid in the continuous improvement of products and services

●Managed large-scale client accounts grossing over $4 million in assets

●Traveled to present current company information, additional products and services, initiatives for improvement of plan and provided due diligence materials for companies' benefits teams and decision makers

●Daily preparation of SRI reports gathering specific participant data into utility which is then extracted into Excel to manipulate as necessary

●Assisting in day-to-day servicing responsibilities such as answering client calls, responding to emails, and providing account information consistent with Schwab's goals and guiding principles

●Participating in research, development, and production of strategic solutions to meet our retirement clients' needs including accumulation of supporting documents, reports, and presentations

EDUCATION & CERTIFICATIONS

Ohio University, Athens, OH - Bachelor of Arts in Psychology and Business, November 2016

●Member of Psi Chi honor society

●March 2019 to current: STRONG Nation Instructor, Zumba/SYNC Network of health and wellness advocate and fitness coach

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