Shelia Hixson

Waco, TX *****

adyo0s@r.postjobfree.com

254-***-****

Authorized to work in the US for any employer

Work Experience

Case Manager

EMSI - Waco, TX

September 2014 to July 2019

Responsibilities

Manage life insurance application policies. Review and mail out applications. Follow up with application returns to send to insurance underwriters. High security profile position. Contact exam branches to inquire status of physical exam for applicants as well as request completed exam and upload information into system.

Accomplishments

This is a very busy position with over 100 cases at a time to manage. Contacting up to 100 branches daily for exam updates and paperwork as well as offing new or 2nd exam required by insurance company. Customer Service Representative Resolution Specialist CONVERGYS - Waco, TX

June 2008 to July 2014

Responsibilities

Receptionist answer calls for AT&T wireless service. Accounts receivable : accepting payments, setting payment arrangements for current and past due balance per company policy. Billing errors and adjustments : per company policy and retaining customer. Make changes to customer 's account : rate plan and feature changes.Troubleshooting : provisioning settings in network and on device. All while maintaining company policy and retaining the customer rapport . Accomplishments

I have learned to always listen before speaking as well as not to take the customers demeanor personally. I have also learned to think outside the box. There is always a way to stay within company policy and to have both parties satisfied with the resolution. Skills Used

Computer, typing, math, telephone, self esteem, self motivation, communication skills, resolution options.

Office Manager

Budget Carpet Flooring And Sales - Waco, TX

August 1989 to November 2004

Responsibilities

I was in charge of daily office operations. Answering calls, customer complaints and concerns. Scheduling installations and estimates. Ordering flooring for installations. Accounts receivable, accounts payable. Rectifying billing invoices for materials ordered and received for proper amount charged as well as total amount received of material shipped. Inventory control. Filing and maintaining customer files. Accomplishments

Inventory control saving company money regarding left over material received back from installers for resale.

Scheduling installers for new jobs only after verifying with customer completed job and satisfaction. Skills Used

Proper management authority with installers and customers. Computer, math, customer relationship,telephone skills. Ability to make company decisions best for the company while satisfying customer as well.

Education

Associate's degree in Child Development

McLennan Community College - Waco, TX

1987 to 1989

Waco High School - Waco, TX, US

1974 to 1977

Skills

• Schedule Appointments

• answering incoming calls

• account receivable/ payable. Phone

• scanner

• email

• Excell

• printer. (10+ years)

• Case Management

• Office Management

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