Accounts Receivable Customer Service
Resume:
Shelia Hixson
Waco, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Case Manager
EMSI - Waco, TX
September 2014 to July 2019
Responsibilities
Manage life insurance application policies. Review and mail out applications. Follow up with application returns to send to insurance underwriters. High security profile position. Contact exam branches to inquire status of physical exam for applicants as well as request completed exam and upload information into system.
Accomplishments
This is a very busy position with over 100 cases at a time to manage. Contacting up to 100 branches daily for exam updates and paperwork as well as offing new or 2nd exam required by insurance company. Customer Service Representative Resolution Specialist CONVERGYS - Waco, TX
June 2008 to July 2014
Responsibilities
Receptionist answer calls for AT&T wireless service. Accounts receivable : accepting payments, setting payment arrangements for current and past due balance per company policy. Billing errors and adjustments : per company policy and retaining customer. Make changes to customer 's account : rate plan and feature changes.Troubleshooting : provisioning settings in network and on device. All while maintaining company policy and retaining the customer rapport . Accomplishments
I have learned to always listen before speaking as well as not to take the customers demeanor personally. I have also learned to think outside the box. There is always a way to stay within company policy and to have both parties satisfied with the resolution. Skills Used
Computer, typing, math, telephone, self esteem, self motivation, communication skills, resolution options.
Office Manager
Budget Carpet Flooring And Sales - Waco, TX
August 1989 to November 2004
Responsibilities
I was in charge of daily office operations. Answering calls, customer complaints and concerns. Scheduling installations and estimates. Ordering flooring for installations. Accounts receivable, accounts payable. Rectifying billing invoices for materials ordered and received for proper amount charged as well as total amount received of material shipped. Inventory control. Filing and maintaining customer files. Accomplishments
Inventory control saving company money regarding left over material received back from installers for resale.
Scheduling installers for new jobs only after verifying with customer completed job and satisfaction. Skills Used
Proper management authority with installers and customers. Computer, math, customer relationship,telephone skills. Ability to make company decisions best for the company while satisfying customer as well.
Education
Associate's degree in Child Development
McLennan Community College - Waco, TX
1987 to 1989
Waco High School - Waco, TX, US
1974 to 1977
Skills
• Schedule Appointments
• answering incoming calls
• account receivable/ payable. Phone
• scanner
• Excell
• printer. (10+ years)
• Case Management
• Office Management
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