SARAH D. GRAY

Day Phone: 864-***-****

Email: adyo0m@r.postjobfree.com

Rural Hall, NC 27045

Professional Summary

Dedicated Business Operations Professional with extensive experience in providing exceptional customer service with accuracy in decision making. Skilled in data analysis, monitoring accounts, and risk management. Strong leadership skills have contributed to success in fast paced and challenging environments. Excellent oral and written communication. Social and cultural awareness has provided strategies to manage and encourage personnel from various backgrounds and the ability to work autonomously.

Skills

Ethics and Integrity

Policy Implementation

Communicates Effectively

Data Analysis

Financial Auditing

Attention to Detail

Accuracy and Precision

Risk & Financial Analysis

Accounting, Payroll

Accounts Payable

Accounts Receivable

Trial Balance

Relationship Building

Customer Service

Financial Management

Leadership

Financial Reporting

Invoicing

Staff Management

SAP, EDI, Oracle, FirstStike

Work History

Sodexo, Inc.

Revenue Accounting - Remote July 2022 - May 2023

●Worked proactively with operations to detect, correct and prevent ongoing reporting problems

●Ensured proper revenue recognition with focus on root cause elimination.

●Analyzed data trends and present reconciliation account summary to management

●Reconciled assigned general ledger accounts

●Modified, updated, and maintained the system changes to ensure proper functionality and documentation

●Posted debits and credits into SAP daily for US and Canada consisting of 6 files totaling over 5,000 journal entries daily

●Recorded revenue dollars daily and monthly in Excel to address negative trends

●Ensured monthly transactions for Everyday (mobile app) are accurately recorded

●Documented and train on new Unit programs and initiatives

●Performed ad-hoc analysis or special projects as needed.

●Executed back up Sales Audit & Balance Sheet accountant responsibilities

APEX Analytix

Audit Support Analyst May 2020 - March 2022

●Initiated and recovered over $500,000 overpayment claims identified through a statements audit enabled using FirstStrike software.

●Updated all claim information in the internal contact management system where everything is documented and stored.

●Utilized remote client system access for research and resolution.

●Contacted 50+ vendors daily via telephone/e-mail to initiate the recovery process and to provide necessary documentation to assist with claim resolution.

●Partnered with other members of the audit team to keep the client apprised of the audit progress.

●Created necessary reports for vendors or internal staff according to the needs of the audit engagement and team.

●Prepared claim packages per client requirements to include a database of over 20 million suppliers.

●Collected and transferred refunds to client in a two week turnaround time..

●Maintained a positive client/vendor relationship.

●Met Recovery metrics for claims to include 263 weekly and over 1,050 monthly

TriMark USA

AR Collection Specialist (Covid-19) February 2020 - March 2020

●Responsible for collections of accounts receivable and resolution of issues preventing payments.

●Perform analysis and reconciliation to ensure payments are received per assigned terms

●Reduce the company's risk by implementing the company's policy uniquely to each project and resupply.

●Monitor the full execution of each account's signed contract/agreement to include the project start to finish (installation) date.

●Researched and corrected mis-applied payments

●Provided client support to a worldwide base

●Maintained a high level of confidentiality while possessing integrity and ethical character

PepsiCo

Finance Coordinator - Contractor October 2019 - January 2020

●Managed collection process, including resolution of rebills by initiating customer contact

●Utilized PBC's workflow tool to actively monitor the customer account activity

●Performed daily file maintenance to ensure accurate customer information

●Communicated with internal teams to achieve timely issue resolution and outline customer accounting processes

●Maintained reliable customer service to ensure timely invoicing and payments

●Analyzed aged trial balance to identify priority accounts to conduct and facilitate collection efforts

●Gathered and collected all financial information for business and verified accuracy in system

SYNNEX Corporation

Accounts Receivable Reconciliation Analyst II July 2015 - October 2019

●Managed the accounting functions of large corporate accounts in the United States and Canada territories

●Processed internal audits, extracted reports, and analyzed data to identify monthly chargebacks

●Maintained monthly chargeback spreadsheets and organizes spreadsheet according to the discrepancy type

●Used internal data analysis to identify opportunities to improve processes such as automatic approvals, immediate account clearing, and more

●Collaborated with internal and external vendors and partners to research and resolve account discrepancies

●Performed account reconciliation for Return Authorization line item discrepancies, warehouse discrepancies, carrier claims, and other return issues

●Used internal policies, guidelines, and code of ethics to accurately balance ledgers and maintain continuity of assigned accounts

●Trained and developed new associates and associates who need refresher support through small group instruction and on-the-job training

●Approved cash applications daily.

Sam's Club

Accounting Associate November 2007 - August 2014

●Executed daily audits and reporting of store financials for a multi billion dollar store

●Researched and investigated overages, shortages and used forensic accounting

●Performed analysis of financial reports and identified losses

●Identified trends and patterns in overages and shortages

●Collaborated with human resources to recommend associates for corrective action

●Created financial analysis reports for executive leadership

●Performed payroll audits and approved weekly time keeping reports

●Completed other duties as assigned

Sam’s Club

Operations Manager October 2004 - June 2006

●Managed a total staff size of 40-65 hourly associates and 3-9 hourly supervisors

●Evaluated upcoming program plans to forecast expected resource needs

●Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands

●Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives, and five-member management team with related direct reports

●Conducted performance reviews each quarter, offering praise and recommendations for improvement

●Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls, and maximize business operational efficiency

●Cultivated strong business relationships with clients to increase overall experience, satisfaction, and retention rates

●Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives

Education

College of Charleston May 2001

Bachelor of Science: Business Administration, Human Resources

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