Customer Service Room Attendant
Resume:
Anura Kumara
Hospitality – Housekeeping
Doha – Qatar
Contact: Personal Data:
Email: *************@*****.***
Address: No.21/ Ulpathapitiya, Kiula,
Matale, Sri Lanka.
Date of Birth: 22
nd
July 1981
Sex: Male
Civil Status: Married
Nationality: Sri Lankan
Summary
Excellent attention to details and delegate skills and a great team motivator.
Outstanding guest/employee relation and communication skills
Strong ability to promote superior customer service, cleanliness.
Superb proactive attitude to work
Extraordinary time management and organizational skills EXPERIENCE
Aspire Katara Hospitality
21 Hight Street Residence
Housekeeping Supervisor
January 2023 – Present
Supervise housekeeping staff to keep the facility clean, organized, and neat.
Plan and allocate daily workload to housekeeping staff based on guest count.
Ensure that staff follow housekeeping policies and safety and sanitation standards.
Recommend work vision initiatives in future while maintaining quality and consistency in work.
Ensure that rooms, hallways, and other facility areas are well maintained according to brand standards.
Address guest complaints and inquiries in a timely and professional manner.
Ensure that staff use the cleaning chemicals and supplies safely according to SOPs.
Ensure that all cleaning chemicals are properly labeled with usage instructions.
Ensure that all staff are trained & motivated.
Ensure every day early briefing and discussing for any new tasks or comments. Amaya Lake Resort Dambulla, Sri lanka
Housekeeping Room Attendant
April 2005 to July 2008
Ezdan Hotel Doha Qatar
Housekeeping Room Attendant
August 2008 to December 2011
The Torch Hotel Doha Qatar
Housekeeping Room Attendant
December 2011 to May 2021
Change bed linen and make beds.
Replace used towels.
Sweep and mop floors.
Vacuum carpets
Dust furniture
Replenish bath care products (e.g., soap and shampoo)
Restock beverages and food items in the mini bar.
Clean public areas, like corridors
Report any technical issues and maintenance needs.
Address guests’ queries (e.g., on additional services)
Help guests retrieve lost items.
Ensure all assigned rooms are clean and tidy by the end of the shift.
Follow hotel security guidelines.
Al Mina Apartment Hotel
Housekeeping Shift Leader
September 2022 to January 2023
Supervising work activities of housekeeping associates during the shift.
Reviewing the operation plan, assigning task sheet, duties, and task of the day.
Ensuring all associates have the proper tools and equipment to start their shift.
Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
Scheduling staff shifts and organizing replacements as required.
Investigating and addressing complaints regarding poor housekeeping service.
Providing training to the housekeeping staff.
Attending training classes to develop housekeeping techniques and procedures and enhance leadership skills.
Assisting with issuing supplies and equipment to workers.
Planning work schedule for daily work orders and major tasks.
Acting as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Documenting and resolving issues with discrepant rooms with the Front Desk.
Preparing, distributing, and communicating changes in room assignments.
Communicating issues to next shift.
References:
Mohamad Alghorabi
Head Department Housekeeping
21 High Street Residence
Katara
Doha Qatar
Mob: +974********
*****************@*****.***
M K Nihal Shantha
Executive Housekeeper
Uga Bay Resort
Pasikudah
Batticlo
Sri Lanka
Mob: +947********
**************@*****.***
Education:
Passed G.C.E ordinary level examination in 1998 Matale, Sri Lanka
Hotel Housekeeping course Department of technical education and training center Dambulla Sri Lanka.
Contact this candidate