Stefanie A. Martin

*** ******* *****, ***** **********, Ohio

614-***-****

adyo03@r.postjobfree.com

Summary

I am an accomplished self-directed professional with 30+ years of experience in Mortgage, Sales and Customer Service. I am an articulate and persuasive communicator, with a proven ability to teach, lead and motivate others. I am effective in evaluating, researching and developing creative solutions to problems. I am seeking a challenging opportunity where my diversified experience will be fully utilized in a progressive environment.

Sinceri Senior Living/Amber Park

Sales and Marketing Director

4/2022-

Managed all incoming inquiries-Paid Referral Sources, Organic Searches and Incoming Calls, using Welcome Home CRM

Lead all guest tours following the Sinceri method

Continuous relationship building with Local Referral Sources and External Sources such as “A Place for Mom”

Social Media Management

Monthly Networking Event Planning and Attendance to pier events

Serve as a resource of Senior Living information-VA Assistance, Bridge Loan Concierge Services and Area Communities

Oversee all Apartments in community-Rent Ready, Turnover and Move-In Ready.

Ensure Exterior and Interior of Community meets “Ready for Company” Standards.

National Automotive Brokerage Services

Operations Manager

Sales & Training

4/2019-9/2020

Promoted from Sales Representative to Operations Manager through commitment and process improvement

Ensured company compliance with state and federal regulations

Oversaw product training and coaching

Provided financing for initial claimants of Chapter 7 and Chapter 13 bankruptcies

Received referrals from over 1500 law firms across the country

Improved and promoted lender relations

Huntington Mortgage

Senior Underwriter-Home Lending

2017-2019

Render approval/denial of mortgage loan applications consistent with current internal and external regulations and guidelines (FNMA, FHLMC, USDA)

Analyzes and evaluates creditworthiness of borrowers including but not limited to the review of financial statements, tax returns, asset statements, bank account statements, etc.

Investigates and documents large deposits and other anomalies in the credit file that may not have been documented by the Loan Officer.

Issues loan conditions and required documentation to meet agency and regulatory requirements.

Maintains current knowledge of internal and regulatory changes that affect the underwriting of mortgage loans.

Provides guidance to loan processors on questions about various loan scenarios, documentation and guideline requirements.

Huntington Mortgage

Mortgage Quality Control Specialist, Sr

Process Specialist-Business Continuity Group

Prefund Wire Audit Team

2013-2017

Perform full or focused audits on mortgage loan files post underwrite, prior to closing (FHA, VA, FNMA, FHLMC, USDA

Maintain, follow-up and amend records of each file as changes occur with each file.

Team Process Specialist for the Business Continuity Group maintaining the Disaster Recovery Plan, perform and report the exercises required to stay in compliance; Everbridge Call Tree Notifications, Tabletop Checklist Exercises and Scenarios.

Prefund Wire Audit Team worked in conjunction with the closing department on a daily basis to ensure that all outgoing mortgage funding is being sent to a verified source. Each Vendor is diligently verified according to our Risk Departments recommendations to ensure that no fraudulent activity can occur.

JP Morgan/Chase (Chaseworks Contract)

Quality Analyst

2011-2012

Monitor operations performance by conducting quality reviews and audits to identify strengths and deficiencies, ensuring accuracy of credit quality, regulatory compliance, and loan documentation.

Promote a culture that is quality and process improvement oriented by performing special focus audits as required. This may include reviews on denied applications, file reviews, operational procedures, and customer service reviews.

Brings to the attention of management credit underwriting practices or other processes that adversely affect the quality of loan files or otherwise puts the bank at risk.

Michigan Mutual/First Preferred Mortgage

Wholesale Product Account Executive

2007-2010

Specialized in conforming and FHA Wholesale Lending while covering the Columbus region.

Responsibilities included marketing Mortgage Lending Programs via outbound phone, in-person sales calls and creative group presentations.

Manage and follow through with daily pipeline and prioritize from a home-based office.

Establish and maintain a professional rapport through a preset market strategy with clients and internal support staff.

Provide full customer service including sales training to my clients in this competitive market.

Saxon Mortgage, Inc./A Morgan Stanley Company

Wholesale Product Account Executive

2004-2007

Wholesale Mortgage Account Executive specializing in the sub-prime arena in the Cincinnati, Dayton and Columbus regions.

Responsibilities included marketing Mortgage Lending Programs via phone interaction, physical sales calls and creative group presentations.

Manage and follow through with daily pipeline and prioritize from a home-based office.

Establish and maintain a professional rapport through a preset market strategy with clients and internal support staff.

Provide full customer service including sales training to my clients in this competitive market.

Consumer Financial Consulting

Senior Processing Manager/Loan Officer

2003-2004

Versed in processing FHA, VA, Conforming and Non-Conforming loans for 18 Loan Officers with this local Mortgage Broker.

Active in marketing aspects and strategies on daily basis including developing advertising and marketing materials provided to realtors on behalf of several of the Loan Officers.

Developed and maintained company database and managed all client follow-up and retention programs.

Previous Experience

Restaurant Experience

Over 15 years of restaurant experience ranging from Director of Catering, Banquet set-up/Server, Kitchen Food Prep, White glove dinner service, Table-side Wine Service, cocktail serving and Bartending.

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