David Emmett DeBoer Jr.

Dorchester Center, MA ***24

857-***-**** adynz9@r.postjobfree.com

EDUCATION

Bachelor of Music Education - James Madison University December 2007 Graduation

Served in the JMU Marching Royal Dukes in the top student leadership position as Drum Major

(student conductor) in my final two football seasons prior to graduation. PROFESSIONAL EXPERIENCE

Leasing Consultant

BGSF, Inc.

Boston, MA

March 2023 - Present

● Communicate and follow up with prospective tenants for in person meetings/guided tours with a goal to present the apartment unit and grounds in a persuasive manner.

● As potential residents are applying for units, I assist them in the collection of all paperwork that is needed for approval.

● Continuously stay abreast of where the statuse of the local apartment property market.

● Execute all terms of a lease and take necessary steps in the case of a defaulting tenant.

● Respond through the CRM queue to potential tenants for rental properties via in-person and via digital platforms.

● Input service requests into Yardi CRM queue for current residents. Housing Search & Support Specialist

Bay Cove Human Services

Boston, MA

August 2022 - March 2023

● Built relationships with my persons served and their landlords as well as potential property owners and landlords.

● Specifically worked with the Home At Last program (HAL) in which chronically homeless clients are housed without the pressure of paying rent and are giving assistance in learning how to live independatly.

● Maintained records to secure affordable housing clients served enrolled in the Home At Last Program

● Build relationships with the Department of Mental Health staff

● Incorporated evidence based practices sand philosophies into engagement strategies, treatment planning and the selection of interventions based on each Persons’ assessed readiness and expressed interest in order to support long-term recovery

● Honed skills in motivational interviewing and harm reduction techniques to best serve my person’s served.

● Engaged in supportive interventions with Persons aimed at teaching daily living skills such as community safety practices, travel-training, banking and budgeting, cooking, shopping, personal care and hygiene and care of personal space and belongings.

● Worked closely with the DMH Licensing Inspector to resolve deficiencies in the independent persons apartments.

● Utilized a flexible and responsible work style that met evolving needs of the agency.

● Works with integrity and respects the dignity and value of all individuals.

● Exhibited mission through job knowledge, pride in work role, and advocacy while promoting diversity and inclusion of all individuals. Crew Member / Key Holder (Part Time)

Dunkin’ Donuts

Somerville, MA

January 2022 - May 2022

● Customer Service, Register/Cash management, Open and Closing store. Case Manager/Housing Supports Operations Coordinator (Contract position) Metro Housing Boston

March 2020 - January 2021

● Managed and maintained a caseload of client files by reviewing paperwork; collecting documentation from clients and property owners. The clients were dealing with the fallout of the COVID 19 pandemic as related to their difficulties paying rent.

● Kept track of all interactions with clients and/or their files, using data entry skills and by entering outcomes from phone and in-person interactions into appropriate data collection tools.

● As a team, upon approval for the client, we were able to provide them with assistance for back rent and future rent up to four months and/or $4,000.

● Managed all aspects of the HomeBASE program.

● Worked closely with Case Managers from homeless shelters throughout Massachusetts in reviewing and approving applications for families seeking financial assistance to move from their shelter to a new home.

● Drafted and sent approval letters to act as promissory notes to allow the homeless families to immediately move into their new home.

● Assisted in ordering requested furniture.

● Entered payments on behalf of the families to their new property owners, to the furniture and moving vendors, real estate brokers, and utility companies.

● Transferred any cases with families that were going to be stabilized by Metro Housing Boston to the Stabilization Coordinator.

Client Care Call Center Agent

Cognia, via Kelly Services, Inc (Contract)

Dover, NH

December 2019 - June 2020

● As a Customer/Client Care Representative, my team acted as a primary resource for operational and administrative level issues and procedures for the electronic enrollments for health and life insurance products.

● Provide support to clients for paper based testing materials and computer based testing via phone and email.

● Apply intermediate knowledge of contract specific assessments to address customer inquiries using customer service skills via phone and email.

● Support online testing platform by applying basic application and software troubleshooting skills.

● Log customer calls into the ServiceNow ticketing system.

● Administrative duties: Handled order and shipping requests.

● Assist with general test administration / assessment questions. Patient Care Coordinator (Call Center/Cold Calling) Call For You Marketing

Dedham, MA

March 2017 – November 2019

● Served as a liaison between patients and Audiology practices

● Consistently one of the top appointment setters at a healthcare call center

● Handled a large volume of inbound and outbound calls from hearing aid patients.

● Worked on other projects generating potential sales leads

● Managed and trained new employees at the Call Center. Paraprofessional Teacher

Norwood High School

Norwood, MA

August 2016 – February 2017

● Worked 1:1 with special education students.

● Advocated for and supported students to achieve their highest potential.

● Supported students in integrated classrooms.

Client Service Analyst (Contract position via Kelly Services, INC). Mercer

Norwood, MA

March 2016 - June 2016

● Analyzed data to ensure accuracy and compliance for health benefits for employees at Mercer.

● Learned new systems, such as Sql, PeopleSoft, Siebel and Salesforce.

● Handled medical records and other HIPPA sensitive information as a means of research into specific cases.

● Assisted accounts payable and accounts receivable if there was an issue with initial enrollment, a change in benefits or an issue with payroll. Band and General Music Teacher

Roosevelt Middle School, New Bedford, MA (left for change in career path) 2015 School Year

● Taught students music fundamentals from diverse backgrounds, often designing curriculum around popular artists or themes to increase engagement.

● Served as an assistant director for the All County Middle School Marching Band.

● Directed there 6th, 7th and 8th grade bands.

Music Teacher (Director of Music)

Greenfield High School, Greenfield, MA

2013 – 2015 School Year (Left for Relocation)

● Directed there marching band, concert band and jazz band.

● Increased competitiveness of marching band.

● Designed curriculum for and implemented new classical guitar program

● Taught music to special needs students

● Hired and managed competitive marching band staff Band Teacher (Director of Bands)

Rappahannock County High School, Washington, VA

2008 – 2013 School Year - Left to move to Massachussetts

● Directed marching band, concert band, jazz ensemble, pit orchestra, guitar ensemble, music exploratory/appreciation and beginning piano

● Hired and managed competitive marching band staff

● Managed $18,000 budget, annual trips and fundraising initiatives

● As my first professional position, the most important skill that I gained is a sense of student or parent support - these skills set me up for success as I began taking on positions in the Customer Care Representative field.

● Provide referrals to ensure housing retention and stabilization, including connection to the VA and other financial benefits, employment, legal services, mental health / family / substance use, medical, transportation, food assistance, childcare, etc.

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