Call Center Business Operations

Damian Cady

Coon Rapids, MN *****

651-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Competent Apprentice Carpenter with positive demeanor and great communication skills. Experienced in power and hand tools. Knowledgeable in woodworking and repair work. Looking to bring further success to a company through excellent attention to detail and hard work. SKILLS

• Hand and power tools

• Repair Work

• Communication

• Framing

• Building Codes

• General carpentry

• Team work

• Safety and compliance

EDUCATION

Summit Academy Opportunities Industrialization Center - Minneapolis, MN Certificate Carpentry, Expected in 11/2021

WORK HISTORY

LEAD COUNSELOR 09/2016 to 11/2018

Bar None Residential Treatment Center - St. Francis, MN

• Communicated closely with other counselors to devise programs.

• Assessed clinical risk and danger to children and families. Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups

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DRIVER 06/2012 to 08/2016

Team One Logistics - Davenport, IA

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

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Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

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Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.

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OWNER OPERATOR 05/2006 to 08/2012

TMT Trucking - Omaha, NE

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

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• Managed day-to-day business operations.

• Discovered areas of improvement by generating quarterly operational and sales reports.

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