Customer Service Medical Billing

[478-***-****] [*********.********@*****.***]

CASSANDRA G. BRYANT

Objective

Seeking to obtain a position with a premier company that will utilize and capitalize on my professional skills and abilities as an energetic and well-trained Medical Billing and Coding Specialist.

Skills and Abilities

Advanced communication (verbal and written), professional, and customer service skills

Public relations with internal and external customers

Experience in debiting and crediting accounts for various transactions

Performed in high-paced call center

Adhered to privacy policies for customer information

Motivated to work with little supervision as a productive team member

Presented billing training while working with manger

Updated manager of progress of employees while training

Knowledge of medical billing and coding

Executed various computer skills

Policy and procedure development

Paperwork verification

Awards /Recognition

Service Awards for 5, 10, and

15 years

Employee of the Quarter for

Team

(Fusion/ Birch Communications)

(Fusion/ Birch Communications)

Professional Experience

Fusion/ Birch Communications-Macon GA

2000-2020

(Service Delivery Billing Representative)

Created new customer accounts by collecting and compiling information into customer databases

Maintaining databases, issued bills, and handled related information while updating notes Identifying issues by researching and exploring alternative solutions to their problems Assisted account holders with payments with various methods Collected past due accounts and worked with customer to bring them current Processed legal notarized paperwork to change ownership and handled from start to finish Load-balanced work for other areas in billing to bring areas more manageable Performed orders of several kinds: moves, conversions, features, and etc. Communicated between clecs for solutions for problems with orders Education/Certifications

Medical Billing and Coding Specialist (Certificate): Central Georgia Technical College (CGTC): Macon, Georgia 2020

Computer Information Systems (Diploma): Central Georgia Technical College

(CGTC): Macon, Georgia 1999

Civic Affiliations/Leadership

Ministerial Staff : More Sure Word Church

Trustee: New Dawn Ministries International

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