John Morrell

Rock Hill, SC ***** 803-***-**** adynyg@r.postjobfree.com

Summary

Responsible and motivated work ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Skills

Technology Planning

User Training

Helpdesk Administration

Network Configuration

Critical Thinking

Data Management

Team Building

Planning & Organizing

Active Listening

Operating System Installation

Technical Staffing

Presentations and Public Speaking

Issue Resolution/Troubleshooting

Programming and Design Skills

Microsoft Office

Internal Communications

Experience

LEAD TECHNICAL CONSULTANT 11/2021 - Current

DLH TEchnoloy consultant - Rock Hill, SC

Troubleshot and resolved problems with programs and systems. Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs. Improved services and technologies through continued analysis of system performance. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. DIGITAL MARKETING CONSULTANT 04/2019 - Current

SyvoniaMccoyConsulting - TX

Managed media campaigns and schedules from inception to completion.. Developed attractive and engaging print and digital ads. Maintained advertising calendar to keep projects on task and meet deadlines. Led meetings to address issues and deliver recommendations for effective resolution. Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.

Avoided use of non-renewable resources to highlight products. Devised updates to company online presence, including main business website. Updated clients on regular basis with information regarding success of digital marketing campaigns and discussed areas requiring improvement.

Managed search engine accounts for clients and implemented multiple marketing services across platforms while growing client accounts.

Edited new images to ensure alignment with brand image standards. Oversaw highly talented team in delivery of project tasks meeting deadlines and exceeding client's outlook. ORDER SELECTOR 01/2022 - 05/2023

PFG Customized Distribution - Rock Hill, SC

Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.

Used handheld scanners to key in data for packages. Prepared products for packaging and shipping according to company specifications. Unloaded merchandise from delivery trucks quickly and efficiently. Picked up heavy objects using proper lifting techniques to avoid personal injuries. Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.

ASSISTANT FIELD MANAGER 09/2022 - 03/2023

Ruppert Landscape - Pineville, NC

Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.

Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit. Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work. Arranged and contracted for support of proven subcontractors and vendors needed to complete field construction work in support of company field crew.

Scheduled vehicle routes and arranged employee-client meetings. Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations. Education and Training

Columbus Career And College Academy - Whiteville, NC Vocational Office Management, 07/2017

Gaston College - Dallas, NC High School Diploma

11/2016

Columbus Career And College Academy - Whiteville, NC Some College (No Degree) Office Technology

Certifications

2019-present

Supervised customer service training program that grew customer engagement by 35% Implemented new office layout that enhanced communication between staff Won Employee of the Year twice (2017 and 2019)

Earned highest performance ratings across 7

consecutive months for resolving customer problems Developed more efficient filing system for customer records

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