Human Resources, Data Entry, Administrative Assistant, Office Manager

Charlene Barnett

The correct email is adynyd@r.postjobfree.com

Grover, NC 28073

Authorized to work in the US for any employer

Work Experience

Supervisor, Office Manager and Field Agent (Federal) UNITED STATES DEPARTMENT OF COMMERCE - U.S. CENSUS BUREAU - Atlanta, GA August 1997 to February 2023

I worked from home and out in the field contacting and interviewing respondents that did not complete the required census making personal visits and phone calls. Requested letters and used fast data to find people and other resources to locate people.

Educated respondents about the importance of the census and assisted in completion to meet the census goals. Originally started out as the supervisor of Cleveland County for about 3 years. I had approximately 40-50 agents under my supervision that reported to my home office several times every week. Team management, process improvement, kept track of mileage and necessary expenses, rented out places to hold and lead big team meetings. I also assisted other counties to help them reach their completion and train their agents. Handled payroll for my team, data entry, mail out letters, provided ways to "sell" respondents on convincing them to complete the census, generated reports, compared productivity, provided strategic planning for agents to become more successful, handled fed ex and shipments daily. Organized assignments, firing, mapping, scheduled and held meetings, provided customer service management, training new agents and became the resolution specialist. The supervisor assignment from Charlotte, NC ended and I worked as a field agent for the rest of the time from home and out in the field keeping a lot of my duties. The Charlotte Regional office closed and I was reassigned to the Atlanta, Georgia Census Bureau Regional Office. I have received many awards over the years including financial and certifications for my performance and exceeding goals.

Operations/HR Manager

Mrs Light Bright & Company, LLC - Lake Lure, NC

February 2017 to March 2022

Operations management, scheduled meetings, supervised agents, strategic planning, data entry, provided quality control, customer service, created monthly newsletter, program development, pricing, maintained a certain number of agents at all times, training and acted as sole resolution specialist. I also handled human resources as manager doing payroll, taxes, organization, interviewing, hiring, firing, recruiting, scheduling agents, mail, contract sales, accounting, payable and receivable, filing, process improvement, running errands, team management, employee orientation, counseling, posted openings daily, required employment paperwork, coaching and referrals. I also did advertising, budgeting, kept track of mileage and expenses, visited businesses to see if they needed any assistance with their customers service, placed orders, sales, social media and marketing for agents and businesses attached to the company.

Appointment Scheduler

Rainbow (Johnson Office) - Gastonia, NC

2011 to 2013

I ran addresses and telephone numbers we had at the office to help me find the best leads to send the sales people for sales before I actually spoke to the homeowners. Scheduled appointments for Rainbow dealers to demonstrate the new Rainbow vacuum with potential clients. I sent and responded to emails and handled general inquiries. I encouraged sales team and provided helpful information about potential buyers. I answered phones, data entry, team meetings and strategic planning. We had a base pay, plus commission and I did very well. I was awarded a cruise to Jamaica and the Cayman Islands for setting so many appointments that lead to great sales. Office Manager/HR Assistant/Production

Martin Jacquard Service, Incorporated - Grover, NC April 1990 to July 2000

Managed office and human resources, scheduled meetings, financial planning, entry, employee orientation and required paperwork, filing, answering phones, generated reports, ran errands, interviewing, organized company events,employee training, production evaluation, encouraging and counseling employees, liason between businesses, assisted in production when needed and trained employees. Assisted owner with daily tasks and proposals, sales, production forecasts, production, filling orders, bank deposits and payroll, accounts receivable and payable. Photographer/Sales Associate

PCA International for Kmart - Shelby, NC

August 1993 to July 1996

Open and closed studio as a photographer and also worked as a sales agent for the portraits. Learned how to do a great sales pitch for the portraits. Organized store, made bank drops, generated reports, scheduled appointments. Made phone calls and upgraded packages. I continued doing photography throughout the rest of my life. Extremely enjoyable Education

Business

Cleveland Community College - Shelby, NC, US

February 2010 to 2012

Graduate

Kings Mountain High School - Kings Mountain, NC

August 1987 to April 1990

Skills

• Quality Assurance

• Accounts Receivable

• Microsoft Office

• Team Management

• Employee Orientation

• Interviewing

• Program Development

• Accounting

• Telemarketing

• Conflict Management

• Management

• Performance Management

• Human Resources Management

• Operations Management

• Forecasting

• Accounts Payable

• Human Resources

• Recruiting

• Talent Acquisition

• Payroll

• Process Improvement

• Event Planning

• Office Management

• Strategic Planning

• Budgeting

• HR Sourcing

• Pricing

• Financial Planning

• Merchandising

• Purchasing

• Photography (10+ years)

• Photo editing (10+ years)

• Organizational skills (10+ years)

• Leadership (10+ years)

• Sales (10+ years)

• Negotiation

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