Customer Service Supply Chain

Darci Bellamy San Clemente, CA adynya@r.postjobfree.com 949-***-****

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EXECUTIVE LEADER OPERATIONS SALES & MARKETING E-COMMERCE A powerhouse when it comes to driving growth and transforming businesses. With a successful track record of capturing new revenue streams, expanding market share and boosting productivity and profitability, I am constantly looking for strategic and innovative ways to take businesses to the next level. Leverage deep expertise in sales & marketing, e- commerce, account management, product development, supply chain, quality assurance, and purchasing to analyze existing business models, identify opportunities, and execute impactful programs and strategies. The expertise and drive you need to achieve your business goals. Recent highlights:

• Strategic Vision: Acquisition of Thai production facilities, including a warehouse, sawmill, and kiln, expanding the organization's operational capabilities lowering our production costs by 30%.

• Leadership and Management Skills: Created a customer service structure resulting in an “Excellent” 4.8 star average with TrustPilot.

• Operational Expertise: Achieved a 85% reduction in AWS costs through identification and remediation of storage inefficiencies.

• E-Commerce: Led Magento engineers in building a complex, customization D2C website, including all payment integration, SAP integration, onboarding of 6000 SKUs, and created process flows for a mulit- national corporation – processing sales in less than 6 months. CORE COMPETENCIES

Financial Forecasting & Budget Management

Global Sourcing & Supply Chain Management

E-Commerce Implementation & Management

Restructuring & Change Management

Market Research & Trend Analysis

Revenue Growth & Profitability

Company Branding & Product Positioning

Team Leadership Mentoring & Coaching

Strategic Vision, Planning & Execution

PROFESSIONAL EXPERIENCE

THE TABLE COMPANY • Boulder, CO • July 2020-Present • D2C Retail COO/Head of U.S. Operations

• Built operational teams in India, Thailand, and the United States, with oversight of all customer acquisition, logistics, digital marketing, and production planning.

• Influenced and directed goal setting, growth strategies, product positioning, and marketing strategies through a thorough assessment of market trends and operational performance. Pre-Launch

• On-boarded a 6000 sq ft warehouse, supply chain vendors, web development team, social media/marketing team, out-service accounting, sales/customer service team, and all vendor dependencies for our E-Commerce site.

• Established standard operational procedures and key performance indicators (KPIs) to ensure high customer satisfaction, efficient communication, and effective global dependencies.

• Developed and implemented a comprehensive strategy for product development, placement, and competitive positioning, successfully launching 600 items with multiple options in size, color, and finishing within a timeframe of under 3 months.

• Acquisition of Thai production facilities, including a warehouse, sawmill, and kiln, expanding the organization's operational capabilities lowering our production costs by 30%,

• Fostered a collaborative and accountable culture within the organization, promoting optimal performance and teamwork.

Post Launch

• Achieved conversion rates upwards of 3% by creating low-funnel, consumer-centric campaigns.

• Created a customer service structure resulting in an “Excellent” 4.8 star average with TrustPilot.

• Cut warehousing costs by 15% by negotiating a new contract and fulfillment fees. Darci Bellamy San Clemente, CA adynya@r.postjobfree.com 949-***-**** 2 Page

• Cut shipping costs by 40% by re-negotiating contracts to focus on regional expertise.

• Reduce AWS costs by 85% by identifying storage inefficiencies. THREE HANDS CORPORATION • Sylmar, CA • 2014-Aug 2019 • Home Furnishings Wholesaler Vice President / General Manager

• Focused on increasing operational efficiencies, prioritizing the voice of the customer, and driving profitability.

• Monitored and analyzed sales data to compose training and strategies to drive sales and profitability.

• Established sales structure and implemented efficient strategies that reduced the cost of sales by 8% immediately.

Sales

• Generated $6M in direct sales and $25M in indirect sales annually by creating differentiated merchandising strategies that provided vignette solutions by trend unique to specific customer needs.

• Tripled 7-figure YOY business with a national discount chain by proactively creating product opportunities to support in-house brands and reaching out to new buying categories. Marketing

• Lifted the average sale value 30% by with innovative programs, trend and value narratives, and reinvention of product.

• Reduced returns/chargebacks by 15% using consumer data to clearly communicate product features important in the purchase decision.

• Increased customer retention by 22% with product and sales narratives that were value-added to the purchase relationship.

Product Development

• Grew tradeshow sales $1.5 million annually with trend-right, comprehensive product assortments.

• Managed a 10,000 SKU assortment, rotating an average of 2000 "new" looks every month. Operations

• Reduced purchasing/vendor management transaction time by 12% by streamlining processes and establishing performance metrics.

• Slashed damage issues by 38% by establishing communicated quality standards and procedures.

• Launched an e-commerce division resulting in $4 million in sales its first full year of operation. BP INDUSTRIES • Ontario, CA • 2010-2014 • Home Décor Wholesaler Vice President, Business Development & Marketing

• Onboarded Walmart by creating a cohesive, price driven promotional offering.

• Increased revenue 40% overall with innovative direct and digital programs by utilizing market.

• Grew 50% YOY for a major retailer with differentiated programs and increased product assortment. LIBERTY SYNGERGISTICS • San Clemente, CA • Wholesale Photo Imaging / Sublimation Senior Product Marketing Administrator

ARMAGEDDON PROTECTION SERVICES • Laguna Niguel, CA • Security Services CMO / VP Marketing

MEXMIL • Santa Ana, CA • Aviation Insulation Manufacturing Director of Marketing/Program Management/Contracts/Customer CRYSTAL ART GALLERY • Los Angeles, CA • Home Décor Manufacturer President-Masterpiece Division

Darci Bellamy San Clemente, CA adynya@r.postjobfree.com 949-***-**** 3 Page

VP of Marketing and Product Development

EDUCATION

ART CENTER COLLEGE OF DESIGN ● Pasadena, CA

Bachelor of Science in Industrial/Environmental Design CAL STATE LONG BEACH ● Long Beach, CA

Industrial Design / Structural Engineering

CERTIFICATIONS

Certified Business Analysis Professional Master Herbalist Google Analytics

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