Customer Service Data Entry
Resume:
Connie Humphrey
Memphis, TN *****
*******************@***********.***
Objective: To obtain a responsible and challenging position that will utilize my education and background, expanding my knowledge, and offering opportunities of personal and professional growth. I am, also, willing to relocate, if needed.
Willing to relocate: Anywhere
Work Experience
Labeler\Packer
PPG Industries - Alexander, AR
May 2018 to Present
● Maintains production daily workload per respective area;
● Implements sound decision-making to ensure proper services and inventory levels of 10%; and
● Maintains hot list process, which includes scheduling hot list orders and updating customer service lists at 5%.
Office Administrator
LabCorp - Memphis, TN
July 2017 to April 2018
● Received and transferred calls from respective clients via phone or in person;
● Greeted respective clients, upon arrival and departure;
● Filed employee information;
● Performed basic bookkeeping duties;
● Responded to online customer inquiries about our company;
● Compiled financial records to generate appropriate documents for accurate reporting;
● Handled department’s daily outbound mail for billing notices to respective customers;
● Handled travel arrangements and Expense Reports for staff;
● Scheduled staff and conference room meetings;
● Approved timesheets and processed payroll;
● Maintained files and records for each agreement on assigned caseload;
● Hired and terminated staff;
● Conducted administrative reviews (as assigned) in a timely manner;
● Provided technical assistance by telephone or email or makes appropriate referrals to resources;
● Supervised office staff daily;
● Reviewed new applications for completeness and returns incomplete applications;
● Reviewed all applications, agreements, and updates for approval;
● Performed Staff Evaluations; and
● Trained Staff, as needed.
Admin 1 Data Clerk\Payroll Clerk
Staffmark - Memphis, TN
June 2016 to June 2017
● Processed and keyed data in respective databases;
● Maintained accurate records of sensitive company information;
● Maintained files and records for each agreement on assigned caseload;
● Handled Payroll;
● Maintained accurate and efficient data with close detail to detail; and
● Created Spreadsheets and updated online forms, as needed. Verifier
XPO Logistics - Memphis, TN
April 2014 to December 2015
● Prepared source data for data entry;
● Compiled, sorted, and verified information from assigned caseload to determine compliance with the company policy and regulations; and
● Maintained daily data entry requirements by complying with data program techniques and procedures. Manager
Dollar General Distribution Center - Memphis, TN
January 2013 to March 2014
● Supervised staff;
● Approved timesheets and processed all payroll;
● Provided assistance by telephone or email or makes appropriate referrals to resources;
● Created employees’ weekly schedules;
● Billed respective companies for services rendered;
● Received payments for automotive services for customers;
● Performed employee evaluations;
● Emailed and faxed regular clients and potential clients concerning necessary matters; and
● Trained all new employees.
Print Operator
Aerotek, Inc - Memphis, TN
December 2011 to December 2012
● Operated large machinery for mass print productions;
● Tested specifications for mass production to ensure accuracy; and
● Inspected printing machine functions and operations for safety purposes and printing accuracy. Office Assistant
About Staffing - Memphis, TN
February 2008 to October 2010
● Received and transfers calls from respective clients via phone or in person;
● Provided technical assistance by telephone or email or makes appropriate referrals to resources;
● Greeted respective clients, upon arrival and departure;
● Scheduled meetings and appointments;
● Maintained paper and electronic records;
● Handled company’s inbound mail and daily checks outbound mail for notices;
● Handled travel arrangements; and
● Transcribed notes.
Stocker\Cashier
Walmart - Memphis, TN
January 2009 to August 2010
● Stocked merchandise on shelves;
● Assisted customers, as needed;
● Unloaded incoming shipment, as needed;
● Verified labels and bar labels for accuracy; and
● Set up displays.
Caregiver
Quince Nursing and Rehabilitation Center - Memphis, TN March 2007 to September 2008
● Assisted clients with daily living activities, such as bathing, dressing, eating, house chores, paying bills, etc.; and
● Reported all issues to the appropriate staff and authorities, as needed. Education
Certificate in Phletomy
Benjamin L Hooks Job Corps Academy - Memphis, TN
September 2005 to July 2007
Certificate in Medical Assisting
Benjamin L Hooks Job Corps Academy - Memphis, TN
September 2005 to July 2007
East High School - Memphis, TN
May 2005
Skills
• Knowledgeable of the use of a copier, printer, scanner, fax machine, telephone switchboard, PA system, LYNC and CISCO phone systems;
• Customer Service Skills (10+ years); Retail Management; Key Holder; and
• Proficient in Microsoft Office
• Microsoft Word
• Microsoft Access
• Excel
• PowerPoint
• Outlook.
• Visual Basic
• Bookkeeping
• Databases
• Caregiving
• XML
• Microsoft SQL Server
• SQL
• Office Management
• Scripting
• JavaScript
• QuickBooks
• Data Warehouse
• Merchandising
• Management
• Quality Assurance
Certifications and Licenses
First Aid Certification
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