Operations Professional
Resume:
Lavera Fields
Denham Springs, LA *****
**********@***.***
Objective: Seeking positive environment where there is also opportunity for growth. Work Experience
Operation Professional
ManpowerGroup- Remote
January 2022 to Present
Responsible for placement/assignment data integrity in the Front Office System. Proactively review each assignment upon receipt and request for missing data. Responsible for validating and submitting all required information for accurate assignment management & back-office processing for payroll and invoicing. Submit assignments before or on the start date for timely and accurate setup. Submit new hires, rehires, added assignments, change requests, and billing extension. Confirm correct product codes; confirm approved per diem; ensure compliance with Federal, State, City, and county regulations including FLSA and other ordinances. Responsible for the creation, submittal, and ongoing maintenance of bench records Process & track specific requirements for all verticals and practices, fixed priced projects, SOWs, Perm
Placement & Government
Works with BDMS, Recruiters, other field, and Shared Services Staff to confirm correct bill/pay information.
Provide field contacts with terms & extensions report. New Account Specialist
Starmount Insurance/Unum - Baton Rouge, LA
October 2017 to March 2020
Primary contact for agents and sales rep once the sale of a new account is completed. Responsible for the set up and implementation of new accounts. Receive and process all new groups business sales, including creation of policies and certificates. Generate group approval documents. Create Benefit Summary (Globe Page) which is used internally to review group's plan design. Assist in the maintenance of the sales database
(Salesforce).
Communicates with agents and sales reps to gather necessary supporting documentation for new groups.
Front Desk Representative/Sales Manager
Holiday Inn Express & Suites - Natchez, MS
October 2013 to October 2017
Answer the phone at the front desk to respond to current and prospective guests needs. Book reservations for individuals, families and groups Greet walk-in guests and guests with reservations when they arrive at the front desk, Schedule special service’s such as spa treatments, rounds of golf, taxi services when guests inquire.
Refer guests to local amenities and venues.
Communicate guest's requests and complaints to the appropriate department.
(Sales Manager)
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.
Understand the hotel amenities, packages and promotions. Generate and develop sales leads and contact potential clients to build business relationships.
Produce quotations and written confirmation to all clients. Produce accurate and timely reports that meet the needs of the sales director and senior management to include the reporting of appointments, calls made and business leads. Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. Arrange and carry out Hotel show-case rounds. ISR-Sales/Customer Service
Consumer Resource Network - Los Angeles, CA
April 2008 to May 2011
Provide foreclosure listings for customers intending to purchase a home, using an inbound call center.
Upsell additional promotions to interested customers. Provide assistance for existing customers canceling packages. Technical support with the website, and handling package inquires.
Marketing Rep/Assistant Team Manager
The Ad Group - Los Angeles, CA
November 2007 to March 2008
Executed customer acquisition campaigns for Fortune 100 companies. Worked as assistant team manager where I was responsible for teaching, motivating and developing of entry level reps.
Implement strategies for new campaign territories, as well as new and creative training techniques.
ISR-Sales/Customer Service
Consumer Resource Network - Los Angeles, CA
January 2006 to January 2007
Provide foreclosure listings for customers intending to purchase a home, while using an inbound call center.
Maintain professional demeanor while providing phone service. Offer additional promotions to interested customers.
Ambassador
US Marketing & Promotions - Los Angeles, CA
March 2005 to November 2005
Advertised and promoted various items at Walmart’s throughout Southern California, using electronic & paper demonstrations.
Offered samples varying from, household appliances to health and body products. Market Research Interviewer
Nielsen Entertainment - Hollywood, CA
January 2004 to June 2005
Performed various types of research studies for major entertainment studios, using respondents nationwide through an outbound call center. Maintained courteous & professional phone etiquette as well as customer service. Education
Alcorn State University - Lorman, MS
B.A.- MAY 2018
Skills
• Typing
• Excel
• Outlook
• Powerpoint
• Microsoft word
• Word
• Etiquette
• Phone etiquette
• Data Entry
• Sales
• Business Development
• Marketing
• Salesforce
• Account Management
• CRM Software
• Cold Calling
• Research
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