Customer service, Management, Human Resources

KENDRA REIL

******.*******@*****.*** 304-***-**** Sutton, WV 26601

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Staff Development

Hiring and Training

Onboarding and Orientation

Scheduling and Coordinating

Employee Development

Problem Resolution

Administration and Reporting

Training and Development

Team Building

Goal Setting

Customer Service

Professional and Courteous

Overnight Stocker Walmart - Sutton, WV 06/2021 - 02/2022 Observed strict safety measures while stocking shelves to prevent falls and mishaps. Removed product from boxes and placed on shelves according to merchandising guidelines. Used proper case cutting techniques to cut and sort stock loads. Pulled items from stock using lift equipment and added to shelves or bins. Picked up boxes and related trash from sales floor. Checked shelves in department to determine replenishment needs. Stocked pallets throughout shift to keep warehouse clean, maintained and organized. Reset merchandise throughout assigned section to give shelves and racks professional appeal. Followed instructions to properly arrange merchandise items. Prepared products by adding tags and readying pallets for restocking. Assisted customers with product, promotion and policy information. Assessed floor displays to restock merchandise.

Removed expired and overripe items to provide freshest options and eliminate health risks. Updated pricing and sales signs to promote merchandise. Identified and quickly handled spill clean-up.

CNA Stonerise Healthcare - Charleston, WV 12/2019 - 12/2021 Answered signal lights, bells or intercom systems to determine resident needs. Helped residents walk with or without self-help devices. Exhibited compassionate care and communication regarding issues surrounding death and dying. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Turned and repositioned residents using proper body mechanics to prevent pressure ulcers. Used mobility devices to transport patients.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment. Distributed drinking water and nourishment to residents. Summary

Skills

Experience

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Documented activities and recorded information in EMR system. Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets. Assisted residents with bathing and dressing to promote personal hygiene. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Observed and reported unusual symptoms and changes to charge nurse. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Manager McDonald's - Charleston, WV 04/2014 - 02/2020 Assigned tasks to associates to fit skill levels and maximize team performance. Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Minimized staff turnover through appropriate selection, orientation and training. Conducted quality, timely performance feedback and performance appraisals. Maintained adequate staffing to meet objectives within budget. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Monitored staff performance and addressed issues.

Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Entered time and attendance logs in preparation for payroll. Penn Foster Career School Scranton, PA 04/2018 High School Diploma

Education and Training

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