Niagara Falls Customer Service

JAKIA WALKER

**** **** **., ******* *****, NY ***05 Mobile: 716-***-**** Email: ************@*****.*** OBJECTIVE

Highly motivated and results driven professional looking to secure a position with your company, utilizing my skills, knowledge and experience.

SUMMARY OF QUALIFICATIONS

Over 20 years’ experience in production and supervision settings, assisting internal and external customers with their product / services selections, offering intelligent solutions customized to individual needs, and resolving issues to their complete satisfaction

Trained for and complies to OSHA regulations, adheres to stringent protocols and procedures for Lock-Out/Tag- Out, trained and experienced with MSDS, and wearing PPE

Experienced retaining quality employees through sound Team Building concepts, excellent communications, and respected leadership skills, guiding and directing individuals to maximize productivity and personal potential

Establishes rapport quickly with a diverse customer population, developing strong, long-lasting business relationships fostering repeat business transactions

Consistently meets and/or exceeds all daily quotas and objectives with an overriding focus on customer service

Trains new personnel upon supervisor requests, delegating work orders to ascertain comprehension of job duties and responsibilities, monitoring all work activities for quality, expediency, and safety, conducting performance evaluations, and consulting with upper management for employee status/progress reports

Empathetic, motivated and passionate about helping others, can adapt to meet needs of clients

Performs regular physical-count inventory control, reporting surpluses and deficiencies to upper management,

Strong communications, analytical, detail-oriented, and problem-solving skills

Multi-tasks effectively, learns new systems quickly, and completes all assignments on time or ahead of schedule

Works well independently or collaboratively in a team environment PROFESSIONAL EXPERIENCE

04/03 – Present Lead Operator

Vishay, Niagara Falls, NY

Directed activities directly related to making products or providing services.

Established or implemented departmental policies, goals, objectives, or procedures in conjunction with organization officials, or staff members.

Set daily production initiatives with the dedicated production team, monitoring progress throughout the shift and providing necessary motivation to meet and/or surpass all daily goals and objectives.

Obtained traveler for parts to be processed and set-up printer accordingly.

Placed parts on tool plate, activated machine to print, using care to print evenly and straight.

Checked visually to make sure the part is aligned correctly and occasionally measure alignment.

Ran printed parts through furnace to cure printed ink.

Cleaned screens and machines after each process and routes parts to other departments as directed.

Performed troubleshooting, diagnostics, minor repairs and PM on a wide range of machines to minimize downtime and maximize production.

03/22 – 05/22 Personal Care Aide

Health Association of Niagara County, Inc., Niagara Falls, NY

Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Transport clients to locations outside the home, such as to physicians' offices or on outings.

Provide clients with communication assistance, typing their correspondence or obtaining information for them.

Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing meals. EDUCATION

High School Diploma

Niagara Falls High School, Niagara Falls, NY

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