Customer Service Representative
Resume:
Frankie Felder 864-***-****
Greenville, SC *****
***************@*****.***
EXPERIENCE
Walgreens Centralized Specialist (Remote) November 2019 – Present
● Handle inbound calls in a remote call center setting
● Place orders online.
● Update customer information
● Assist in unlocking customer accounts ( Sales Force and Avaya Experience)
Midlands Market Research, Columbia, SC — Recruiter January 2015- November 2019
● Screen and recruit participants for various focus groups via phone and email.
● Make confirmation phone and email reminders of appointments set for groups.
● Enter data on spreadsheet report for client updates
● Copy, Fax, Scan, Document share
Social Media Evaluator -Appen
September 2015- November 2015
● Online daily social media i.e. Facebook, Twitter, Instagram, Pinterest, Linkedin etc.
● Able to follow instructions, work independently and meet time conditions of projects.
● Ability to clearly express thoughts and feelings in English, both verbally and in writing.
Lexington Medical Center, — Guest Services
September 2005 - December 2013
● Provided information to supervisor, co-workers and subordinates by telephone, email, written form or in person.
● Performed day-to-day administrative tasks such as maintaining information, filing and processing paperwork.
● Order or purchase supplies, materials, or equipment.
● Notarize Health Care Power of Attorneys and Living Wills. Professional Profile
Reliable, service-focused
Customer Service
professional with excellent
patient-care and Guest
Services skills, gained through
10+ years of experience as
administrative assistant.
Compassionate and
technically skilled in
attending to clients, both
young and elderly a in diverse
healthcare settings or other
various environments.
Certifications:
SC Notary
Blue Cross/Blue Shield, — Code Keyer/Customer Service Representative
April 1991 - July 1995
● Provided medical and insurance information to supervisor, co-workers and Providers by telephone, email, written form or in person.
● Performed day-to-day administrative tasks such as maintaining information, filing and processing paperwork.
● Order or purchase supplies, materials, or equipment.
● Coding insurance claims to be processed
EDUCATION
Southern Careers Institute, Corpus Christi, TX
Data Science Program: Certificate April 2019- April 2020 Florence Darlington Tech, Florence, SC
Certificate in Accounting Clerk. June 1989 - June 1991 Wilson High, Florence SC— Diploma
August 1985 - June 1989
REFERENCES
Available upon request
Frankie Felder
221 Farringdon Ct, Lexington, SC 29073
E: ****************@*****.*** P: 803-***-****
Dear Recruiter
I'm writing to apply for the current position(s) listed. I am confident that my skills are well-aligned with the role, and that I would be an excellent fit for your organization. I have 10 -15 years of experience in administrative support. I worked as a Customer Service Representative for Blue Cross and Blue Shield. I have also fulfilled administrative support for companies such as Resource Bancshares Mortgage, Colonial Life, and Lexington Medical Center.
I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the role.
Sincerely,
Frankie Felder
Frankie Felder
***************@*****.***
Contact this candidate