Marc Anthony P. Fernando

Pob. West, Sta. Ignacia, Tarlac

Mobile No. +639*********

E-mail: adynwa@r.postjobfree.com

Skype ID: b33c6643500a4eb5

OBJECTIVE: To obtain a position where I can apply the knowledge gathered from formal education and knowledge acquired from work experience, further enhancing the professional skills that would contribute to achieving the company goal. QUALIFICATION: A result-driven IT Professional with extensive experience in the engineering, administration, and support of information systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN network systems. Excellent communication and team-building skills. Ability to manage multiple tasks in a pressured environment. Dedication and drive as a hard-working individual. Knowledge of Microsoft Operating System (Windows XP, Windows 7, Windows 8, Windows 10, and Windows 11), Office 365, Web Design, Remote Assistance, CCTV installation and configuration, Hyper-V, Network Infrastructure, Windows Server, and Canar V-Satellite.

PERSONAL DATA:

Date of Birth : March 6, 1980

Place of Birth : Tumauini, Isabela, Philippines

Sex : Male

Height : 5’ 8”

Weight : 72 kg

Religion : Roman Catholic

Civil Status : Married

Name of Spouse : Gretchen Manglicmot Fernando

Dialect Spoken : Basic Arabic, Iloco, Filipino, English EDUCATIONAL BACKGROUND:

College : AMA Computer University

Bachelor of Science in Computer Engineering

Graduate

San Rafael, Tarlac City, Philippines

Year Graduated : May 2005

Secondary : Camiling Catholic School

Arellano St., Camiling, Tarlac, Philippines

Year Graduated : March 1997

Primary : Sta. Ignacia North Central Elementary School Pob. East, Sta. Ignacia, Tarlac, Philippines

Year Graduated : March 1993

SEMINARS/TRAINING:

Microsoft ISA Server Seminar Advance Flash MX Seminar AMA Computer College AMA Computer College

Tarlac City Campus Tarlac City Campus

April 16, 2004 April 6, 2004

Firewall: Internet Security Transaction Analysis

AMA Computer College AMA Computer College

Tarlac City Campus Tarlac City Campus

November 2, 2003 October 2003

Fiber Optic Technology OJT Training (120 hrs.)

AMA Computer College LGU Santa Ignacia, Tarlac

Tarlac City Campus

August 25, 2003

Hands-on Training : AutoCAD Operation (70 hours)

MICROCADD Technologist

: Technical Education and Skills Development

Authority (TESDA)

March 26-April 10, 2008

WORK EXPERIENCE:

Company/Agency: Collective Solution

Address: NISCOM IT Bldg. #41 Bgy. Holy Spirit, Commonwealth Avenue, Quezon City 1127.

Position: Customer Service Representative

Date: August 1, 2021 – June 28, 2023

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. Company/Agency: Home Connect Home Health (Part time Job) Address: 200 Brown Road, Ste. 210 Fremont, CA 94539 Position IT Admin

Date: October 18, 2019 – September 2022

• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability

• Administration, support, and configuration of MS Office O365 for staff

• Maintenance/sustainment of existing client SharePoint sites and subsites, lists, libraries, and content (including pages, workflows, and items)

• Maintenance, and sustainment of additional complementary functionality for customer sub- sites, lists, libraries, and content

• Administer and support an enterprise-level Microsoft Exchange infrastructure

• Troubleshoot Exchange related issues when alerted by monitoring software

• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook, etc.)

• Providing end-user support for all PC-based hardware, applications, and services

• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

• Maintain and provide support for all IT infrastructure

• Provide tier 1 and tier 2 support and troubleshooting

• Troubleshoot OS, network, and storage-related issues Company/Agency: Rachel B. Robinos Review Services

Address: Pob. West, Sta. Ignacia, Tarlac

Position IT Lead/ Clinical Call Coordinator

Date: September 18, 2019 – June 10, 2022

Job Description:

Supervised the installation and maintenance of CCTV cameras and network server perishables.

Establish professional judgment as regards changing patient unit situations.

Help to maintain the department’s labor budget by inspecting the use of overtime, agency, and registry.

Enlist and allocate staff to increase efficiency and effectiveness of care within the unit in line with standards.

Supervise observance of time and attendance policies and applicable documentation.

The report in time individual staff or any patient problems to the department director.

Confirm that incidents are documented properly with Quality Investigation Forms, Medication Event Forms, Employee Injury Reports, etc.

Lead the orientation/induction of new co-workers, students, and volunteers and confirm that all necessary documentation is complete, including first-day orientation forms, skills checklist, etc.

Maintain a robust working rapport with doctors and co-workers, as well as other departments’ health system-wide. Partakes in the evaluations of co-workers.

Maintains information technology strategies.

Manages staff.

Researches and implements technological strategic solutions.

Accomplishes information technology staff results.

Plans, monitors, and appraises job results.

Coaches, counsels, and disciplines employees.

Initiates, coordinates, and enforces systems, policies, and procedures.

Maintains staff by recruiting, selecting, orienting, and training employees.

Maintains a safe and secure work environment.

Company/Agency: MIANDREY INTERNET CAFÉ

Address: 1st Branch:

Poblacion Norte, Mayantoc, Tarlac, Philippines

2nd Branch:

Malacampa, Camiling, Tarlac, Philippines

3rd Branch:

Rizal St., Poblacion G., Camiling, Tarlac, Philippines Position Manager/ Proprietor

Date: July 12, 2010 – March 2019

Job Description:

An understanding of the particular computer hardware architecture you will be working with.

Experience designing, coding, and testing software.

Familiarity with software test procedures or scripts.

Experience building your own PC systems

Understanding of different operating systems, including Windows and IOS, and how certain types of software will work with them.

Experience with device drivers.

Understanding of networking and security.

Intermediate to advance knowledge, and experience in troubleshooting, installing, and configuring networks and components (Routers, Switches, firewalls, Server Client Setup).

Knowledge and experience in administering Windows Servers (being proficient in implementing and maintaining Active Directory is a plus. Company/Agency: EYAT ROAD & BRIDGES

Address: 15th Street, Amarat, Khartoum, Sudan

Position Communication Engineer

Date: January 26, 2009 – July 12, 2010

Telephone Number : +249-***-****** / +249-***-****** Job Description:

Maintain needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.

Monitor system performance and provide security measures, troubleshooting, and maintenance as needed.

Assist users to diagnose and solve data communication problems.

Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.

Design and implement network configurations, network architecture (including hardware and software technology, site locations, and integration of technologies), and systems.

Maintain the peripherals, such as printers, that are connected to the network.

Identify areas of operation that need upgraded equipment such as modems, fiber optic cables, and telephone wires.

Train users in the use of equipment.

Adapt and modify existing software to meet specific needs.

Work with other engineers, systems analysts, programmers, technicians, scientists, and top-level managers in the design, testing, and evaluation of systems.

Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with the existing system, and make purchase recommendations.

Read technical manuals and brochures to determine which equipment meets establishment requirements.

Consult customers, visit workplaces or conduct surveys to determine present and future user needs.

Visit vendors, attend conferences or training and study technical journals to keep up with changes in technology.

Installation/Maintain Canar V-Satellite

Company/Agency: MICROMAC CONSOLIDATED INC.

Office/Department: Networking Department

Address: Sta. Ignacia, Tarlac, Philippines

Position Computer Engineer

Date: May 2006 - July 2008

Telephone Number: 02 5019315

Job Description:

Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.

Understands the issues involved in administering and maintaining corporate WAN.

Assists with the administration and maintenance of the telephone system, including telephone switches.

Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as Innovator seating assignments change.

Assists with basic troubleshooting, backup, and archiving.

Helps install and improve computer software and network equipment.

Creates network and email accounts for new users.

Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.

Updates company phone lists and email address books. Company/Agency: LOCAL GOVERNMENT UNIT OF STA. IGNACIA Office/Department: Municipal Planning and Development Coordinating Office Address: Sta. Ignacia, Tarlac, Philippines

Position Freelance Computer Technician

Date: April 2004 – April 2005

Telephone Number : +639**-*******

Job Description:

Design and develop computer hardware and support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives.

Evaluate factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration.

Monitor the functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.

Specify power supply requirements and configuration, drawing on system performance expectations and design specifications.

Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data.

Write detailed functional specifications that document the hardware development process and support hardware introduction.

Assemble and modify existing pieces of equipment to meet special needs.

Perform no routine and complex assignments involving responsibility for planning and conducting a complete project of relatively limited scope or portion of a larger and more diverse project.

Selects and adapts plans, techniques, designs, or layouts, contacts personnel in related activities to resolve problems, and coordinates the work, reviews, analyzes, and integrates the technical work of others.

Specific assignments include serving on technical review committees, particularly when reviewing the design of the structure and associated hardware.

Serving on investigative teams charged with analyzing/verifying the as built hardware.

CHARACTER REFERENCE:

Name : Mark Lester Alibayan

Position Held : General Manager

Name of Company : RB Robinos Review Services)

Address : San Vicente, Sta. Ignacia, Tarlac

Telephone No. : 097*-***-****

Name : Waleed Adli

Position Held : Human Resources Manager

Name of Company : EYAT Road and Bridges

Address : 15th Street, Amarat, Khartoum Sudan

Telephone No. : +249-***-******

Name : Atty. Saklulu B. Enrado

Position Held : Municipal Mayor

Name of Company : Municipality of Santa Ignacia

Address : Poblacion East, Santa Ignacia, Tarlac, Philippines Telephone No. : +639**-***-****

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Marc Anthony P. Fernando

Applicant

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