Sandy Knutson

San Francisco Bay Area 925-***-****

adynw7@r.postjobfree.com www.linkedin.com/in/sandyknutson Client Support Specialist Account Executive Relationship Manager Relationship Building Sales Strategy Client Retention Cross-Selling and Upselling Revenue Growth Client Advocacy PROFESSIONAL SUMMARY

Dynamic and results-driven professional with a proven track record of consistently exceeding aggressive sales quotas across industries. Broad experience in leveraging relationships with VP and C-Level executives, leading to needs-based and metric- driven sales. Strategic and tactical thinker with expertise in managing multiple objectives and mastering accounts in $10M+ territories. Stellar track record of managing complex business situations and identifying operational needs. Expertise in retention of existing clients through relationship maintenance, superior follow-up, and customer satisfaction. Collaborative communicator and leader who continually builds relationships and promotes synergy across business lines and territories.

Orchestrate sales initiatives and coordinate with internal resources to expand and retain revenue in territories.

Resolve complex client inquiries related to billing and data reporting problems, manage credentialing process for new products, provide training for Experian web-based solutions, and lead credit education seminars to groups of managers and staff to ensure seamless coordination and effective communication across multiple teams.

Manage Salesforce requests and opportunities, prospect for new clients, and coordinate with contracts team to ensure compliance, resulting in a streamlined onboarding process for new products and resolution of technical issues. SALES AWARDS

Account Manager of the Year

100% Club – Multiple Award

Account Manager of the Quarter – Multiple Awards

Outstanding Performance for New Business

CORE COMPETENCIES

Revenue Generation

Market Share Growth

Account Management

Consultative / Solution Selling

Sales Planning and Forecasting

Customer Retention

Issue resolution

Territory Development

Service Excellence

Client Interaction

Client Communication

Business Development

Strategic Planning

Negotiations and Closing

Product knowledge

WORK EXPERIENCE

Client Support Specialist – Fintech 2019 – Present Account Executive / Relationship Manager – Credit Union Vertical 2011 – 2019 Experian – Costa Mesa, CA

Supported accounts and client executives in $20+M territories. Expanded and retained revenue in territories by coordinating sales initiatives with internal resources, helping to uncover needs and discovering new sales opportunities.

Received awards of recognition for 100+% achievement, including outstanding percentage achievements of 330%, for 2012, 320% for 2013, 329% for 2014, 221% for 2016 and 115% for 2022. Received over 100% for all other years.

Researched and resolved complex client inquiries regarding billing and data reporting problems.

Coordinated internal resources to troubleshoot and resolve client technical problems.

Managed credentialing process to onboard new products for Experian solutions.

Presented new products and provided training for Experian web-based solutions.

Managed Salesforce requests for credentialing, batch processing support, contracts, and vendor due diligence requests for compliance.

Experian – Continued

Coordinated with contracts team for updates and redlines to contracts.

Managed Salesforce opportunities and pipeline.

Researched and prospected client decision makers for new product offerings.

Led credit profile training to groups of managers and staff at credit unions.

Designed and presented credit education seminars to credit unions members. Key Account Manager / Account Manager 2003 – 2010

Equifax – Atlanta, GA

As Key Account Manager and Account Manager, sold full account life cycle of solution suite from prospecting to collections for financial institutions in Northern CA and UT. Expanded revenue by growing customer base through superior account management, client relationship management, and needs-based consultative sales execution while uncovering needs, discovering sales opportunities, presenting solutions, and negotiating contracts. Key Account Management:

Drove sales growth and business success via Revenue Storm Solution Selling for Fortune 1000 companies and scored high on assessments as “ideal” salesperson.

Achieved 17% overall revenue growth and 75% growth for new product initiative in 2010.

Tracked 105%+ in quota attainment in 2010.

First person to sell UDM (Undisclosed Debt Monitoring) product to a Credit Union.

Surpassed sales goal at 105% in 2009.

Identified $50K in unbilled revenue and helped implement changes to correct billing issues, preventing future lost revenue company wide.

Chosen by management to test/train West Region for new pricing proposal system.

Assumed responsibilities from three downsized colleagues.

Exceeded sales goal by 111% in 2008.

Awarded Account Manager of the Year in 2006 (133%) and awarded Account Manager for 2nd Quarter 2006.

Inducted into 100% Club 2003.

Increased revenue $300K/year by cold calling and selling Target Point product to new mortgage lender client.

Generated revenue of $100K annually by selling Verification of Employment / Income and Tax Transcripts to major bank in Bay area.

Grew major healthcare company from $25K to $600K+ annually, including negotiating contracts for 500+ hospitals.

Generated revenue of $300K annually by selling new Settlement Services product to credit union and was the first representative to close contract with mid-sized client. Account Management:

Managed active sales pipeline with committed monthly sales. Consistently exceeded monthly goals and targets.

Pursued and closed sales opportunities through direct conversations with new customers and existing client base.

Selected by VP of Sales to join Financial Industry team in selling solutions for $1M territory in Northern CA and Reno, NV.

Sold marketing solutions to auto finance company, resulting in $250K annual sales revenue

Recipient of 100% Club Award in 2003.

Received outstanding performance award (Account Manager) – quota attainment of 117% and new business (115%).

Recognized for outstanding sales performance as an Account Manager for reaching 109% of plan. EDUCATION

Bachelor of Science in Marketing

Minors: Business Administration and International Business

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