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Social Media Customer Service

Location:
Toledo, OH
Posted:
August 01, 2023

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Resume:

Proficient in utilizing Canva and Adobe Creative Suite to create

visually compelling content for Instagram, Facebook, Twitter, and TikTok.

Skilled in analyzing social media data to develop effective marketing strategies and increase follower engagement, with a track record of achieving 2500 followers within a school year. Experienced in scheduling social media posts using Sprout Social and maintaining open communication with fellow creators to ensure daily status updates and collaboration.

Constantly seek out new trends to improve overall content quality and audience engagement. by following the brand guidelines and company objectives.

Social Media Team

The University of Cincinnati Campus Recreation, Cincinnati OH Sep 2021 to Present

The University of Cincinnati

BBA in Marketing, Minor in Sociology

Aug 2021 to May 2023

GPA: 3.9

Dean’s List all semesters

B2C Sales and Marketing

Digital Marketing

Social Media Marketing (Instagram,

Twitter, & TikTok)

Graphic Design (Adobe Suits)

Intercultural Fluency

Ethical Decision Making

SKILLS

EDUCATION

Volunteer 3 hours a week as a

Cafe Assistant and handle

payments and serve food and

drinks to Cincinnati Community

The 86 Coffee Bar/Rohs Street cafe

(Non-Profit)

Aug 2021 to Present

VOLUNTEER

Expand the advanced knowledge

and current trends of Marketing

Industry

Develop statistically-based

marketing strategies and epic

graphics for clients’ needs.

The University of Cincinnati

American Marketing Association

Aug 2021 to Present

ORGANIZATIONS

Haruhi Imoto 165 W McMillan Street, Apt 309A Cincinnati, OH 45219 WORK EXPERIENCE

CERTIFICATIONS

SEO Certification

Content Marketing Certification)

Digital Advertising Certification

513-***-**** adynvc@r.postjobfree.com

Proficient in constructing and executing daily sales and inventory control queries using SQL database.

Skilled in developing and implementing digital marketing campaigns aimed at educating and engaging customers on common parking issues.

Experienced in creating visually appealing flyers for internal office events.

Student Worker

The University of Cincinnati Parking Services, Cincinnati OH Aug 2022 to Present

Successfully recruited and managed a diverse group of influencers for TikTok and Instagram content collaborations.

Developed and presented weekly reports on influencer marketing performance to team meetings, effectively communicating insights and strategies to optimize results.

Demonstrated exceptional customer service skills by respectfully managing and resolving over 50 email complaints and requests daily.

Marketing Associate/ Customer Representative

Misaky.Tokyo, Torrance CA

Nov 2021 to Mar 2022

Planned various events for former student-athletes at the University of Cincinnati to help build communities after graduation. Originated fliers for events and games were attached to a bi- weekly newsletter for former student-athletes.

Managed three departments' (C-Club, One Team, and

Miscellaneous) SNS platforms, and create content that suits each intention and purpose.

Marketing Intern

The University of Cincinnati Department of Athletics, Cincinnati OH Sep 2021 to Dec 2021

The University of Toledo

Pre-Marketing

Aug 2019 to May 2021

GPA: 3.8

Dean’s List all semesters

President's Honor List of Spring 2021



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