Customer Service Human Resources

HEZEKIAH CANNADY

**** ***** ***** **, ******, GA 30082

Home: 240-***-****• Cell: 215-***-****

adynv9@r.postjobfree.com

SUMMARY

Proven track record in coordination and management of multiple projects. Know the numbers, with strong organizational, analytical, and problem-solving skills. Payroll and Human Resource Operations and Management Functions effectively and comfortably in a fast-paced environment. Excellent communication skills and professional demeanor gained through extensive interaction in the public and leadership roles within the workplace and community. Recognized for reliability and getting the job done through persistence, strong work ethic, initiative, sense of urgency, and aggressive deadlines. Stout influences in community relations and involvement, through voluntary and affiliated groups and programs.

SKILLS

Workday Payroll Management Systems and Software Implementation, ADP, PeopleSoft, Salesforce, Cloud-Based Operations Microsoft Office Suite - Outlook, Publisher, Word, Teams, Supervision, Staff Development and Excel, PowerPoint, Access, Lexis Nexis, AIMS, NICE, OneNote, Kronos, QueWeb, SharePoint, Kenexa, IBM(Tesseract, Bundle, TSO)and Retail Staffing Administration (Home Depot customized systems)

Meeting and Event Planning, streamlining, Human Resources, Payroll, employee relations, Project Management, Fundraising, Inventory management, risk management, sales, Retail, scheduling, sourcing strategy, Recruiting, Staffing, Staff Development, Process Improvement, Training, and Team Building

Payroll Business Analyst

EXPERIENCE

THE HOME DEPOT STORE SUPPORT CENTER

Atlanta, GA

08/2015 to Current

Manage and Analyze the processing of Executive and Core Payroll with thorough and detailed auditing. Successfully process payroll for over 600,000 associates in fast paced and innovative retail environment.

Lead high-level projects with current and to be business partners using business and systems expertise, and accepted procedures and methodologies.

Worked closely with IT to collectively improve business needs and build relationships with business partners in effort to innovate and improve the business.

Participated in appropriate steps within the solution development lifecycle to ensure functional requirements are met and meetings are facilitated with functional SMEs, peers, management, and other key stakeholders.

Project Managed Year End checklists in conjunction with various department leaders working end-to-end with implementation planning working with IT and production support including change management, support, and training. Functioned with Benefits and Compensation processing terminations following compliance with state and government laws

Investigated lost or misrouted payroll and provided resolution in partnership with our print room and logistics teams ensuring the recovery in the most timely manner

Manage, prepare and execute all the Enterprise Interface Builder file loads. Participated in testing and process improvements for the overall file load process

Conduct analyses of varying complexity of The Home Depot's HR data and processes with emphasis on identifying trends, determining root cause of problems and determining solutions to manage them and that drive effective business decisions.

Serve as a liaison between business partners to update employee information as they impact payroll and create audits to validate information that is accounted for accurately each pay cycle

Analyze and process employee deductions, specifically garnishments, court orders, benefits, retirement and other miscellaneous deductions

Ensure all hours, benefits, taxes, garnishments and deductions are logged appropriately. Review compliances with state and federal laws are met for benefits, tax, deductions, and year-end reporting

HOME DEPOT

Atlanta, GA

Retail Staffing Specialist 04/2012 to 08/2015

Responsible for supporting Retail Staffing Managers with the execution of the hourly talent acquisition process for Northern Plains Region in addition to all of the Home Depot US retail stores, ensuring that the company hires a diverse, high-performing workforce.

Responsible for delivering against the established sourcing strategy to ensure a timely screening of high quality candidates required to meet business needs.

Accountable for monitoring the workload distribution of contingent workforce during peak hiring periods. Worked exception reports through pivot tables and built job requisitions.

Demonstrated drive to deliver best-in-class customer service by delivering the highest quality candidates to their stores. Actively engaged candidates during phone interviews to identify relevance, culture fit, and strong customer service skills.

Dynamically involved store leadership during phone conversations providing high level of customer service and expertly addressing issues and identifying opportunities.

Alight Solutions

Texas, Virtual

Workday Payroll Analyst (Remote)- Contracted 6 Months

Workday Implementation from former Payroll System to Workday

Successfully executing Payroll processes using Workday post Implementation testing

Subject matter expert executing assigned deliverables for the aligned Payroll Client

Monitored workloads across the aligned operations ensuring business as usual and projects are delivered to required deadlines with quality.

Actively monitor operational health by testing and ensure processing checklist/SOP is followed.

Execute and support required recovery plans and Root Cause Analysis documentation, as necessary.

Conduct applicable risk-based auditing to ensure consistent and accurate results.

Ensure appropriate evidence is provided/documented for SOC Control tasks.

Drive overall quality control as well as support and identify opportunities for process optimization and automation.

Support the Operation Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s),

Partner with Client Service Manager, Domain Process Lead and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).

Adhere to Operating System guidelines and support POV and industry best practices.

Participate in completing SOC Audits, BCP, change management and creation and other process improvements.

Management of clients offshore Payroll team serving as liaison working directly with Executive leadership team and decision makers

Serving as POC and Project Management of the implementation’s success working with IT and Agile ensuring smooth transition

Staffing Coordinator

HOME DEPOT

Atlanta, GA

08/2010 to 04/2012

Responsible for supporting Staffing Analyst in the high-volume hiring process for Home Depot retail stores in the NE and Mid-Atlantic regions.

Responsibilities include managing the assimilation and distribution of interview materials, accurately scheduling candidate interviews, and managing entry and tracking of candidate dispositions.

Interface with Store Management to ensure all testing, background investigations and drug screens of new hires are completed, including handling the administration of the staffing process, if necessary.

Ensures the job placement and new hire processes are completed in a timely manner according to established standard operating procedures.

Was selected as team lead of contingent workforce; this included cross-training of other counterparts, quality- assurance of completed tasks, and working on individual projects for HD management.

CITY OF ATLANTA DEPARTMENT OF HUMAN RESOURCES

Atlanta, GA

Administrative Assistant 03/2009 to 03/2010

Represented the Department and City with professionalism and courtesy as the liaison between Departments heads, the general public, other department staff, contractors, and vendors.

Supervised and evaluated assigned staff, handled all employee relations concerns, directed work assignments, counseled and disciplined employees when necessary.

Assisted management in completing employee performance appraisals.

Collaborated plans and assigned tasks to team members according to employee's skill set and abilities. Composed and prepared internal routine correspondence for employees. Worked with highly sensitive and confidential employee information.

Assisted with Onboarding and hiring process including resume and pay band reviews working with the HR Generalists

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: BUSINESS MANAGEMENT

CLARK ATLANTA UNIVERSITY, Atlanta, Georgia, United States

ACTIVITIES AND HONORS

Chattahoochee River Keeper Board of Directors, Home Depot Team Depot Captain 2012-Current, Associate Resource Group- Community Affairs Chair Inspira 2016-Current, Associate Of Excellence 2014, Quality and Training Ambassador 2015

Boys Scouts of America Atlanta Area Council Volunteer Den Leader Pack 8750

2002

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