UZOATUEGWU BLESSING UZOAMAKA

adynum@r.postjobfree.com

** ** **** ******, ********

StCtharines, Ontario

EDUCATION

Ambrose Alli University, Ekpoma Edo State Nigeria (LLB) September 1999-2006

WORK EXPERIENCE

Customer Service Agent/Personnel January 2005-December2006

Feathering Pub, Vansickle Road, St. Catherines

KEVES Limited – Port Harcourt- River State-Nigeria

●Listen to customers’ concerns and questions

●Handled customer complaints

●Resolving customers’ concerns to their best satisfaction.

●Providing proactive customer outreach

●Collecting and analyzing customer feedback

●Managing delivery and mobile orders

●Ensuring all surfaces are clean at all times to promote a healthy and hygienic living.

●Greeting guests and maintaining a positive attitude towards customers' complaints.

●Prioritizing the needs of our customers and guests by providing the best service needed.

●Maintained a calm response to customers’ complaints

●Gave the company my full attention.

●Ensured customer satisfaction at all times.

Assistant Coordinator/ Law Lecturer/Relationship Officer January 2016

African Hospitality Academy –Lagos State Nigeria

●Hospitality training

●Training Hotel Managers on legal implications of their relations with customers

●Assistant Coordinator in the academy

QUALIFICATION

2013 till date: Lagos Multi Door Courthouse (LMDC) Accredited Mediator

2023: Student at Niagara College.

SKILLS

Soft Skills: High Level of Professionalism in Providing Customer Satisfaction Excellent Communication Skills Strong Interpersonal Skills Great Attention to Details Self-control Patience A Good Sense of Humor Critical Thinking and Practical Reasoning1 problem solving1 dispute and conflict resolution1 volunteering

Technical Skills: Microsoft Office Proficiency-Word, Excel,

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