Property Manager Community
Resume:
MABELIN
DIAZ
************@*****.**
m
Lehigh Arces, FL 33971
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Enthusiastic Community Manager dedicated to achieving property management goals. Knowledgeable about payment collections, maintenance and
documentation. Offering 20 years of related experience in the field.
PROFESSIONAL SUMMARY
First Community (The Laurels Apartment) - Assistant Community Manager
Fort Myers, FL • 11/2021 - Current
RHP Properties /Lantana Florida - Sales and Leasing Consultant
WORK HISTORY
Received and processed resident payments, and updated system accounts with latest information.
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Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
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Met with residents to gather information and develop effective solutions.
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Increased office organization by creating filing systems and managing confidential information carefully.
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Collected rental payments from residents and kept
meticulous records of delinquent accounts.
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Work direct with lawyer office assistant with evictions files.
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Maintained positive customer relations by addressing problems head-on and implementing successful
corrective actions.
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SKILLS
Property tours and
inspections
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• Payment management
• Property management
• Administrative abilities
• Client service and support
• Clerical
• Planning and Coordination
• Staff Management
• Budgeting
• Sales and marketing
• Operational planing
Miami Dade Community
College
Miami, Florida
No Degree
High School Diploma
EDUCATION
Hialeah, Florida • 05/1992
High School Diploma
Lake Worth, FL • 11/2020 - 11/2021
HTG Management At Covenant Villas/Belle Glades, FL - Assistant Property Manager
Belle Glade, FL • 07/2019 - 11/2020
Collier County Housing Authority - Property Manager Immokalee, FL • 02/2014 - 06/2019
Maintained strong and well-managed online presence to successfully market community.
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managed lead tracking by making contact and following up on leads generated through marketing efforts.
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Built and maintained strong relationships with potential residents and families to encourage and support move into community.
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Kept properties in compliance with local, state and federal regulations.
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Generated leads for sales and rental properties through cold calls and referrals.
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• Coordinated appointments to show marketed properties. Conducted property showings to highlight features, answer questions and redirect concerns to close
contracts.
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Verified income, assets and expenses and completed file tracking sheet for each applicant.
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Completed final move-out walk-throughs with tenants to identify required repairs.
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Followed up on delinquent tenants and coordinated
collection procedures.
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Resolved conflicts between tenants regarding noise, encroachments and parking.
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Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
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Oversaw monthly collections and maintained high
payment rates by building positive relationships with tenants.
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Escalated major issues to property manager for
immediate remediation.
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• Processed security deposit refunds.
Verified tenant incomes and other information before accepting lease applications.
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• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated
collection procedures.
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Introduced prospective tenants to types of units
available and performed tours of premises.
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Verified income, assets and expenses and completed file tracking sheet for each applicant.
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Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
•
Oversaw monthly collections and maintained high
payment rates by building positive relationships with tenants.
•
Completed final move-out walk-throughs with tenants to identify required repairs.
•
Speak English and Spanish
BILINGUAL ENGLISH & SPANISH
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