Customer Service Representative
Resume:
Esmerelda McCullough
DeKalb, IL *****
***********@*****.***
Ready to gain new skills
Work Experience
Customer Service Representative
Lowe's Home Improvement - DeKalb, IL
August 2020 to Present
As a Customer Service Representative I assist with Returns and Exchanges, product availability and product damage. Order status. Order/Delivery Management. Operate telephone switch board by assisting with customer solutions, transferring calls or taking messages for departments and Management. Printing checklists for associates. Managing lunch and break schedules for cashiers and front end associates. Keep a clean, organized and safe work environment for customers and associates. Lead Fullfillment
Lowe's Home Improvement - DeKalb, IL
August 2020 to Present
As the only Lead at Lowes I have a lot of responsibility. I manage All orders for Installation, In-store pick up, Pro orders, Deliveries, Specialist orders and Same day delivery orders. I delegate the work load by prioritizing orders and work hands on with my associates to ensure product is pulled, damage free, itemized correctly, strapped or wrapped and palletized correctly. I do weekly reporting's on order management, regional metrics, unfulfilled orders and cancellations by WTD; MTD; QTD. I assist with Front End functions. Order Management is a huge part of my skills. I work with Management, Vendors, installers, and Specialist to bring the best quality and experience for our customers. I am punctual. Detail oriented, great problem solving skills. I work well in a fast work environment. I am eager to gain more knowledge and contribute my experience and skills to a new place of employment. Receptionist/Administrative Assistant
The Chubb Institute - Chicago, IL
March 2006 to November 2008
Schedule and administer entry exams for potential students. Answer phones, transfer calls to correct departments, taking messages. Scheduling admissions meetings and appointments. I am very organized and detail oriented so the front office and hallways remained cleaned and tidy. Account filing alphabetically. In charge of all Import and Export mail such as UPS, Fed Ex, and Postal. Organize student and faculty meetings. Uphold a professional and welcoming work environment. Education
High school diploma
Pedro Albizu Campos H.S - Chicago, IL
September 2003 to January 2005
Skills
• Order Management System
• Procurement
• Office Administration
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