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Administrative Support Customer Service

Location:
East Lampeter Township, PA, 17601
Salary:
20.00 per hr
Posted:
August 01, 2023

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Resume:

Deborah May Moyer

**** ***** ***** ****

Lancaster, Pa 17601

Cell: 717-***-****

Email: adyns1@r.postjobfree.com

EXPERIENCE:

*/**** ** **/****

Coatesville Va Medical Center-1400 Blackhorse Hill Rd. Coatesville, Pa. 19320; 610-***-****

Program Support Assistant-

File and maintain records as needed. Make appointments and arrange transportation for patients. Ordered office supplies. Do purchase orders for patients. Distributes mail. Operates copier, fax machine, and computers. Files and organizes patients’ files. Provide administrative support for the Care Coordination Program Team. Performs administrative tasks associated with maintaining and supporting the work within the organization. Serves as the primary Point of Contact providing program and administrative support to managers and acts as the primary liaison between program office and administrative offices outside the organization. Uses COAVISTA to admit, transfer, and discharge patients. Uses CPRS and COAVISTA to manage patients records. Transcribes doctor’s orders. Verifies doctors’ orders for nurses. Enters nursing schedules and submits to various departments. Answers multi-line telephone. Interacts on a daily basis with multiple disciplines within the hospital as well as the outlying outpatient clinics, hospitals, local physicians and service organizations representatives. Computer skills include but are not limited to: Microsoft Office and Outlook. Assist in handling ethical matters which may include privacy, confidentiality, and security of medical records. Responsible for the management of data regarding all task deadlines, compilation of data, while working with division level clerical support. Type 45 wpm.

2/2007 to 6/2007

DECA, RAF Lakenheath, UK

Deli Worker-

Responsible for receiving and inventory. Deli and bakery administration. Merchandiser. Customer service. Took orders for deli and bakery items from customers.

1/2007 to 3/2007

DECA, RAF Lakenheath, UK

Office Administrative Clerk-

Serves as the POC providing program and administrative support to the Director/Managers. Responsible for processing personnel actions including but not limited to payroll actions and reports. Reconciled records. Performs a variety of clerical assignments in support of the office. Receives incoming phone calls and personal inquiries. Types clearly identified information such as names, addresses, etc. On forms or other documents where information is taken from clearly indicated sources. Types labels, folders, tabs, etc., for use in files. Performs more difficult typing duties using automated equipment to improve typing and office automation skills. Operates electronic typewriter, function keys to prepare statistical tables, manuals, and travel orders. Uses software to prepare spreadsheets, charts, graphs, etc., Prepares correspondence, memoranda, and/or reports in draft and final form. Required accuracy in spelling, grammar, and syllabication. Knowledge of automated software systems to accomplish the mission of the organization. Knowledge which comprises supply, financial, position authorization, budgetary, procurement, and automation security procedures and policies to perform a full range of activities.

5/2006 to 6/2006

48th Services, RAF Lakenheath, UK

Recreation Aid

Performs and/or assists other recreation assistants or specialists in the operation and maintenance of indoor and/or outdoor recreational facilities. Types of duties include but are not limited to the following: Sets up recreation areas for scheduled activities; records attendance; takes reservations and payment for trips and tours; notifies participants of schedule changes; arranges for equipment of tools, charging them out to participants, and checking them for condition on their return; takes inventory of authorized recreation supplies and equipment; and helps with group activities which require more that on staff monitor, performing specifically assigned tasks. Performs other related duties as assigned.

2/2006 to 2/2006

AAFES Moody AFB, Ga.

Warehouse Clerk

Maintained inventory, Merchandising. Merchandise organization

3/2003 to 3/2004

South Georgia Medical Center, Valdosta, Ga

Registration Clerk

Registered patients who ne/eded medical services. Admitted, discharged and released patients using hospital’s computer system. Updated patient information. Filed paperwork, collected co-pays, and explained policies and procedures to patients and families. Process incoming forms, records and other documents relating to the mission. Maintained security and confidentiality of records, equipment, and computer access. Used a computer or word processor to create, edit, print, retrieve, or manipulate files.

10/1999 to 3/2003

Alabama Industries for the Blind, Moody AFB, Ga

Receiving Clerk

Used company software to receive merchandise. Merchandise was received by purchase order. Worked with customer account balances and helped resolve account problems. Stocked and organized merchandise. Worked to meet safety standards.

EDUCATION

Rasmussen College-Online (09/:2012)

Degree: Associates degree; Major: Health Information Technology

Description: Medical terminology, Anatomy and Physiology, Medical Record Techniques, Human Diseases, Psychology, ICD-9, CPT and HCPCS Medical Coding

Business Computer Training Institute (12/1993)

Tacoma, Wa.

Major: General/Medical Office Associate

Job Related Training; Advanced Computer Applications, Microsoft Office 365

References provided upon demand



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