Nicole Vance

Phoenix, AZ *****

adynrm@r.postjobfree.com

contact number: 602-***-****

As a highly skilled Healthcare/ Hospice administrator, I read your posting for your open position at your

company. My experience aligns well with the qualifications you are seeking. I am certain I would make

a valuable addition to your organization. With more than my years of experience in Healthcare, I am adept in Volunteer management, Front & Back-office Team Leadership, Assistant to the Director of Nursing, Event Planner, Guest Services with Arizona State University (seasonal football, basketball games)

Moreover, while my on-the-job experience has afforded me a well-rounded skill set including communication and critical thinking.

Please review my resume for additional details regarding my expertise and abilities. I hope to hear

from you to request an appointment to discuss my experiences and background to meet your needs.

Authorized to work in the US for any employer.

Work Experience

Administrative Assistant / Intake Referral Coordinator

United Hospice & Palliative Care of Arizona - Phoenix, AZ

February 2021 to Present

Responsible for Intake process, including establishing and maintaining positive relationships with clients,

referral sources, responding to customer requests and concerns, and managing the insurance verification.

& Authorization process. Completes all patient referral and intake. Enters referrals, contacts families to

explain Hospice philosophy. Medicare/ Medicaid. Ensures compliance with all state, federal, and CHAP

requirement. Gathers and collects all reports for referrals, Tucson, Palliative and Outreach Programs.

Completes all monthly reporting for visits with our staff for IDG. Prints all IDG notes, medication list

for staff. Updates weekly frequencies. Orders incontinence supplies for drop ship to be done weekly.

Volunteer Notes and coordinates with facilities/ private home with patient scheduling. DME ordering,

updating and picking up schedule daily. Reports on missing equipment for follow up. Assists with

Bereavement cards, letters, and care notes monthly. Provides leadership in strategic planning including

hiring and orientation process. Answers incoming calls and forwards to appropriate staff/ persons.

Preforms daily office duties.

Office Administrator & Intake Referral Coordinator

Phoenician Hospice

January 2019 to February 2021

Coordinates with other departments, services, and senior management as appropriate to ensure.

interdisciplinary care is provided to clients. Demonstrates knowledge of hospice philosophy and scope

of services. Explains patient rights, Advanced Directives, hospice conditions of participation and

interdisciplinary services offered by the agency with POA & email consents via DocuSign. Coordinate

daily patient referrals and intake operations; completing all process steps for each referral received.

Verify insurance eligibility, provide introduction calls to potential patients, follow up on quality assurance

calls to ensure patient satisfaction, assist with DME & other supplies for weekly drop ship where patient

resides. Input patient frequency and duration for clinicians & staff. Ensure seamless transition of patients

to home care by providing coordination of staff for start of care and evaluation processes. Weekly

incontinence supplies ordering for drop ship. Monthly meetings with Supply company to improve on

saving. IDG meetings every other week for patient care staff & Volunteers.

Coordinating Volunteers with Music, Pet and or Volunteer

Training and Hiring process. Meet & greet with facilities and Group Home to establish one on one

relationships. Event planning for team building, holidays and/or in office meetings.

Office Administrator & Assistant to Director of Nursing

Advisacare Hospice

April 2018 to January 2019

Operational organization planning and budgeting. Evaluating Hospice services and personnel files.

Handling conflict and complaints with resolutions. Ensuring all HR Personnel files stay up to date. Making

sure we have a supportive service with available staff. Scheduling with staff / patients/ families. Medicare Eligibility thru Web- Denis. Appropriate data is collected for Intake, Admissions, Medical Records to complete. Medical Supplies Inventory & Ordering. Chart audits 2x week for patient visits of all disciplines. Entering new referrals in Consolo with uploading

correct documentation. Updating assignments, Medications, DME, Payor information. Communicated

with 3rd party billing regarding HIS reports. Biweekly IDG meetings with staff, MD reviewing excel spreadsheet with census, d/c patients or pending admissions. AZ referral tracker updated daily for corporate office. Conducted Inservice meetings to stay up to date. Tuc in calls for patients prior to weekend/ holidays for supplies/ medication needs. On call reporting with disciplines. Wrote the Volunteer policy/ procedures manual.

Office Administrator & Intake Coordinator

AMHA Home Health & Hospice

January 2016 to April 2018

Maintains confidentiality regarding all agency records. Performs basic office duties. Maintains office filing

systems as requested. Files all documents, new & discharged patients appropriately. Maintains office &

hospice medical supplies. Intake referrals and prior authorization. Works closely with Veterans Coordinator and Fee Dept for all VETERANS. Follow ups with all commercial Insurance, if auth is required. Document all communications with patients, family members, direct care workers, case management and other agencies. Orders all DME equipment & Pharmacy orders for new and discharging patients. Document and communicate all changes in the client’s condition/schedule/dynamics etc. with coordinating team, case management, and/or family contact. Managing & Coordination of weekly patient scheduling. Work closely with management to provide supervision and support to field employees. Ensures all medical documentation is filed in a proper and timely manner. Conducts ongoing quality assurance inspection with all medical records in department. Develops organizational tools to facilitate and incorporate accountabilities for all medical records. Identifies and informs DON of discrepant medical records for compliance and follow up with telephone orders for an 485s for physician signature. Completes all beginning to end of IDT meeting and notes for in house staff and Medical Director.

Staffing Coordinator & Weekend Intake

MD Home Health

December 2013 to January 2016

Weekend staff for RN's, LPN's. PT, OT, ST, MSW, HHA. Responsible for ensuring that staff reports are

completed for daily visits and QI reviewed for billing. Receive faxed/referrals from Providers, Hospitals

and Rehab Facilities. Coordinating with PCP to have the required face to face if the patient was Medicare and following up within 5 days for start of Service. Data entry of all patient information including insurance verification. Follow plan of care for scheduling disciplines. Reporting and ensuring rectifications are completed in a timely manner. QI audits performed on RN documentation for start of care. Communicating with multiple insurance companies to verify benefits if not online. Tracked and communicated out to clients or POA'S monies owed for visits not covered by insurance.

References & Letter of Recommendation:

Upon Request

Certificates & License:

CPR / AED / First-Aid Certificate- Current

Annual Steri-Cycle Certificate - Current

TB Test - Current

Volunteer Certificate - Current

HPNA Certificate & Member - Current

Haz- Healthcare Emergency Response- AzCHER Member- Current

Education

High school or equivalent

Skills

• Consistent client service driven attitude.

• Strategic relationship builder.

• Perceptive people skills

• Strong analytical and organizational skills

• Professional verbal and written communication

• Excel: EPIC, EMR, ChartLogic, CareTracker, PCH, Siebel, Devero, Soneto, Consolo, Kinnser,

Concordance, U Command, DocuSign

• Experienced contract structuring and management

• Ability to work autonomously or with a team

• Customer needs assessment and fulfillment

• Always able to work with discretion and tact

• Ability to maintain under pressure

• Excellent interpersonal skills and office etiquette

• Multi-tasks and meets deadlines with consistency

• VA vs MEDICARE Home Health / Hospice Knowledge Management Medical Office Front & Back

Manager, Hospice Administrator, Service Coordinator, Insurance Rep, Referral Coordinator, Medical

Supplies Inventory Mngr. Scheduling for staff, Hospice Volunteer Coordinator. Hospice/ Medical Board

Member. HR interviews & new hire process. Communication Team Player, Multi-Tasks with different

projects, Organized, Open door for all staff with issues, concerns, or suggestions. Ability to maintain

under pressure. Involving all staff with any updates via Tiger Text, Email or Verbally. Event planning

for meetings, holiday, or company team building

• Healthcare Management

• Insurance Verification

• EMR Systems

• Strategic Planning

• Medical Records

Certifications and Licenses

Driver's License

Contact this candidate