Mark Jason D. Tojos

B** L* Kohana Grove Sabutan Silang, Cavite 4118

Mobile No.: +639*********

E-Mail: adynr7@r.postjobfree.com

To explore opportunities for career advancement where all inherent personal skills and potential are fully utilized and maximized. With goal eventually being trusted that with wider responsibilities and optimize and improve the experience gained.

Dedicated, innovative and self-motivated team player/builder.

Proficient leadership, organizational, oral / written communication, interpersonal, analytical, and problem resolution skills.

Proven in staff development, supervision, motivation, and mentoring.

Ability to follow instructions well and make decisions with no supervision.

Developed ability to work in a fast-paced atmosphere.

Maintained excellent customer relations and developed customer rapport.

Computer and networking skills include Microsoft Windows, Microsoft Office, and Remote servers.

2-years Diploma Course in System Design and Programming AMA Telecommunications and Learning Center

3/F A. C. Santos Bldg. 973 Aurora Blvd. Cubao, Quezon City Year Graduated: May 2000

National College of Business and Arts

Aurora Blvd. Cubao, Quezon City

Year Graduated: April 1994

Belarmino Elementary School

Project 4. Quezon City

Year Graduated: March 1990

Knowledge Resources

Summary of Qualifications

Objectives

Scalable OS Corp.

37 Floor LKG Tower 6801 Ayala Ave. Makati City Philippines 1226 January 9, 2023 – Present

Deployment Technician (Centaris)

Deploying and configuring windows update features to all computers managed by Centaris. Deploying and managing server systems and workstations, including setting up virtual machines, managing storage and ensuring server security. Implementing security measures and ensuring that deployed systems are properly protected against potential threats. Team planning and coordinating with other teams, creating deployment schedules and reporting progress. Jobline Resources PTE LTD.

15 Queens St. Singapore 188537

May 23, 2018 – May 23, 2019

Desktop Support Engineer (SMRT Corporation Pte Ltd.) Maintenance of desktops, laptops, phones, printers, peripherals, and mobile devices - Windows and Apple Platforms. Support in person for VIPs such as Chairman and Directors of SMRT Corporation. Maintain hardware inventory at assigned locations. Provision new users with hardware, software, and account setup. Provide in person and onsite support for multiple locations, if required. Troubleshoot and resolve a variety of technical problems. Work with hardware/software vendors, whenever required. Handles asset management of SMRT Corporation. Involved in client platform implementation/upgrade projects. Crawford & Company Broadspire Philippines Inc.

22nd Floor, Twenty-Four Seven Building, McKinley Bonifacio Global City Taguig City, Manila

August 22, 2016 – May 16, 2018

Senior Service Desk Analyst (GBSC - ICT)

Respond to requests for technical assistance in person, via phone, electronically. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise users on appropriate action. Follow standard help desk procedures. Log all help desk interactions using in-house Samanage / Service Now ticketing system. Administer help desk software, Especially Acronis backup servers to all regional AU offices. Redirect problems to correct resource. Identify and escalate situations requiring urgent attention. Track and route problems and requests and document resolutions. Prepare activity reports. Inform management of recurring problems. Stay current with system information, changes, and updates. Maintain and check Sophos enterprise console.

Work Experience

Quess Co. (Magna-Ikya Info Tech)

Salustiana D Ty Tower Condominium, 6th Floor.

104 Paseo de Roxas Corner, Perea St, Legaspi Village Makati City, Manila

December 23, 2015 – July 1, 2016

Senior Service Desk Engineer (HIBU)

The first point of contact for Hibu employees is to report issues and faults relating to their service. Providing first time resolution that will be achieved by troubleshooting, diagnosing, and resolving problems at the first point of contact and/or escalating the fault to the correct support unit and specialist teams to investigate and resolve. Taking ownership of faults and managing them in a logical and methodical manner. Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures and ensuring all issues are progressed & cleared within SLA – escalating to other internal and external teams as appropriate. Identify and escalate repeat issues or service risks to service management teams and Sharing knowledge with team colleagues.

Cognizant Technology Solutions

10 Upper McKinley Bldg. McKinley Hill Fort Bonifacio Taguig December 9, 2013 – August 11, 2015

Senior IT Analyst (UBS-AG)

Supporting UBS employees to their raised issue and concern till resolution. Creating tickets with each call and escalating to correct department for further and necessary support. Checking organizational business unit of the UBS employee and providing efficient and accurate resolution. Supporting EMEA region and proficient in Active Directory using Service Now (SNOW) ticketing system for internal UBS system. Experience in VPN, MS office, computer, and networking. knowledge in computer software/hardware and other network devices such as modems and routers. Strong background in Remote assistance/admin, N fuse, Citrix and GoTo Assist.

West Contact Services Inc.

24F Export Plaza Building, Chino Roces Ave. Makati City August 13, 2012 – Nov 20, 2013

Tier – 2 Technical Support (Comcast)

The owner of Level-2 escalated customer raised issue till resolution. Providing Resolution to end users, specifically Internet and phone services. Escalating issues to local support for further troubleshooting if needed. PCCW TeleServices

37/F Union Bank Plaza Meralco Ave. corner Onyx St. Ortigas Center, Pasig City April 18, 2011 – July 20, 2012

Tier – 2 Technical Support (Belkin)

The owner of Level-2 escalated customer raised issue till resolution. Processing RMA or replacement of Belkin devices. Analyze and resolve issues and support Level 1 team. Tracking of escalated calls of Level 1 per team and tracking log in/out of agent’s time. Coaching level 1 if there are any gaps, issue or concerns to level 1 technical support. Assigned for callbacks to ensure every escalation is answered and customer service satisfaction.

Global Sky Inc.

Unit 904 14th F Raffles Condominium Emerald Ave. Ortigas Center, Pasig City March 7, 2007 – November 17, 2010

Account Supervisor (Team Lead)

Manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards, and sales targets, to develop the team to ensure delivery of consistently superior customer experience by highly knowledge and customer-focused agents and to act as the communication conduit between front liners and management. To offer creative solutions. Delivery and reporting of team sales, performance, and schedule adherence. Call monitoring and maintaining service level adherence. Conducting performance appraisal for each member of the team. Compiling reports on team performance and client feedback. Reporting of weekly performance and call reports and submitted to operations manager.

CAMSYS Internet Laboratories Co.

(Home-Based work)

May 2006 – February 2007

Network and Remote Administrator

Monitor and maintain servers, workstations, and network devices and check for backup start and completion status. Check events and web logs for problems. Develop / maintain scripts or processes to automate tasks on a as needed basis. Monitor and maintain domain name settings and configurations monthly. Manage users, access, and security on as needed basis and manage emails, ftp, and websites as required. Setup new servers, workstations, routers, and networks on as needed basis (only tasks that can be performed remotely) Perform OS, application, and driver updates as required. Troubleshoot and implement solutions for various system and network issues as required. Receiving calls from the US using VoIP’s. Maintaining shopping carts if they are working properly. Verifying online orders made by the customers. Maintaining domains and IP servers if it is pulling up and working properly. Searching and signing up dedicated servers and web hosting for the use of the client.

JRCA Interventures Inc.

9143 Gen. Tirona Highway Brgy. Habay 1 Bacoor, Cavite June 15, 2001, to April 26, 2006

Operations Manager

Handling all status reports of company’s daily operations. Supervise all the employees in their daily tasks and their responsibilities. Checking and verifying all employees’ work and daily tasks accurately and correctly. Maintaining the company’s server IP’s and web page are all pulling up and working. The role includes monitoring and action daily correspondence received in the email boxes. Convert a broad range of material into HTML for publication on Internet/Intranet sites. Working extensively in the Microsoft Suite of programs including Microsoft Front Page 2002, Content Management Server and Outlook, and HTML authoring tools.

Equitable PCI Bank (Main Office)

H.V. De la Costa St. Makati Ave. Makati City

December 15, 2000, to May 15, 2001

Computer and Printer Attendant

Checking and splicing all the transaction reports that being printed. Encoding all the important files and reports received from all the branches nationwide. Printing of reports.

Age: 45 yrs. Old Weight: 139 lbs.

Gender: Male Marital Status: Married

Birthdate: Jan 17, 1977 Citizenship: Filipino

Birthplace: Manila Religion: Catholic

Height: 5’8 SSS Number: 33-2069211-1

TIN Number: 169-***-***-*** Passport Number: EC6058206 Title: Self-Paced Six Sigma Training (Yellow Belt) Inclusive Date: April 10, 2008 to April 17, 2008 @ Raffles Bldg, Ortigas Conducted by: Stephen Casio

Title: Supervisory Leadership Development

Inclusive Date: September 19, 2008 @ Crowne Plaza Hotel, Ortigas Conducted by: Jesse Francis Rebustillo

From: Porter and Miles Inc.

Title: Leadership Training and Development

Inclusive Date: May 9, 2009 to June 13, 2009 @ Prestige Tower, Ortigas Conducted by: Jessica Galvez

Seminars Attended

Personal Information

Title: TSP’s Cybersecurity Practice Degree

Conducted by: ConnectWise University

Title: Engineer / Technician

Conducted by: ConnectWise University

Title: Six Sigma Course (Yellow Belt)

Conducted by: Cognizant Academy

Title: ITIL v3.0

Conducted by: Cognizant Academy

Title: ITIS Business Process

Conducted by: Cognizant Academy

Microsoft Windows / Office Remote Servers/Assistance

Web Page Designs and Programming Voice Over Internet Protocol

Trouble Shooting (Software/Hardware) Sophos Enterprise Console

Network Trouble Shooting (Modem/Router) Acronis Backup Servers

Active Directory IBM Domino Administrator

Office 365 JAMF Pro

SAP IDMS / ITSD

Service Now Samanage

Michael T. Defensor Former Presidential Chief of Staff of the Philippine President

Unit 5, Ayala Townhomes, Ayala Heights,

Quezon City

Mark Alvin Malata Service Desk Lead

300 Bishan Road, Admin Bldg Bishan Depot

Singapore, 579828

Phone: 65 65545333

Ederl Jun Magboo Project Engineer

2 Kaki Bukit View #05-00

Kaki Bukit Techpark II

Singapore 752353

Character References

Knowledgeable Skills In

Certification

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