Call Center Customer Service

Professional Profile

Career Objective

My objective is to secure a dynamic position in a Call Center to support customers on the use of products and services in order to assist a company in maintaining a long-lasting relationship with their customer base.

Personal Profile

As Service Professional, I am very interested in improving an individual’s personal experience, by understanding the needs of the customer and representing a company with outstanding Customer Support.

Skills Summary

●SAP Operating System

●Zendesk

●Lotus Notes

●Outlook

●Fluent in English and Spanish

Professional Experience

Polar Electro Inc. – 15 Grumman Road West, Suite 1200, Bethpage, NY, 11714

August 2003 – May 2023

Customer Service / Returns Technician

●Customer Support in Call Center utilizing Zendesk, Lotus Notes, and SAP System

●Handle incoming telephone calls, live chat/email and outgoing customer calls.

●Communicate technical issues appropriately both with technical specialists and with customers.

●Performed testing on Polar Electro, Inc. Heart Rate Monitors

Provide repair instructions, basic troubleshooting and repair status.

Entry level sales responsibility for Trade Up option.

General product related inquiries regarding features, availability and pricing.

Log and track customer contacts via electronic feedback system.

Meet call center and reception performance standards for answer speed, information accuracy, call length and customer satisfaction.

Utilize Polar Aftersales software with skill and proficiency.

Satisfactorily resolve customer issues and requests by providing timely, accurate and appropriate responses.

Regularly attend, participate in and support training and staff meetings in Customer Care.

Assist in all areas of Customer Care operation as requested by management.

Provide support for shoppolar.com.

Transportation Network – 119-17 7th Avenue, College Point, NY, 11356

June 1999 – August, 2003

Driver / Dispatcher

●Responsible for driving patients to hospital or doctor office visits.

●Performing radio dispatch service for transportation service.

Coach Letherware Factory – 410 Commerce Boulevard Unit A, Carlstadt, NJ, 07072

October 1989 – November, 1995

Warehouse / Mail specialist

●Responsible for receiving and shipping packages and mail

●Performed warehouse inventory

Education

NYC TECHNICAL COLLEGE – Brooklyn, NY 11201

Electrical Technician, 1996-1998

Certifications /Membership

COSA (CARLOS OLIVEIRA SOCCAR ACADEMY) – NY, NY

Licensed Soccer Coach (D-National), 2005-2011

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