Michele Smith

**** *** ***** ******* ** *****

Cell 516-***-**** • adynqy@r.postjobfree.com

Proven ability in process improvement and problem solving. Excellent, communication, organization and research skills. Proficient in developing and maintaining client relationships.

Seeking a role with an organization dedicated to a team approach toward developing quality systems and continuous improvement, where I may contribute my knowledge and skills to the growth of the company.

Areas of Expertise:

Customer Complaints

Project Coordination / Planning

Client / Executive Communication

Vendor Relationship Management

Foreign Object Damage (FOD) Training

Technical Proficiencies

Certifications:

Intro Lean Six Sigma DMAIC

SPC- Special Process Control

Skills

Proficient in Microsoft Word, Excel, QuickBooks, Visual Manufacturing and Quality Portal Training, Resource Engineering, Inc. Introduction to Lean Six Sigma, Feb 2012, Zoom, Google meets.

Professional Experience

Adelyns Canvas/ Ahern Beauty Massapequa, NY

Professional Bridal Hair and Makeup artist/ Admin Assistant/Sales 11/2013-Present

Scheduled and coordinated meetings, appointments, and travel arrangements for staff and managers.

Highly effective communication and organizational skills

Excellent customer satisfaction ratings

Consistent achievement of sales goals/targets

Controlled customer contracts

Created excel sheets for scheduling

Sends quotes for clients

Complies list of prospective clients from bridal expos for sales leads

Builds and establishes client relationships

Electro Industries/GaugeTech., Westbury, NY

Quality Coordinator 11/2012-7/8/16

Improving business processes and tasks to improve efficiency and determine the organizations quality system.

Key Achievements:

Recreated quality document system

Internal audits

Train all new employees on quality management system and emergency training

Manage and maintain all training records

Control all Procedures, Work Instructions and QMF’s.

Coordinate and manage Management Monthly meetings

Control all MFG documentation

Inputs and analyzes test data

Corrective Actions

Controls first article reports

Manages supplier scorecards and test yields

John Hassall Inc., Westbury, NY

Quality Assurance Assistant, 9/2011-11/2012

Analyzing business processes and tasks to determine the organizations quality system.

Key Achievements:

Processed Return Material Authorization (RMA) and credits, discrepancy material reports (DMR) and Corrective Action Reports (CAR)

Liaison between client orders and company sales for customer satisfaction

Specifications- Making sure all Specs for engineering are at the latest Revision, ordering Specs through the Purchasing Manager

FOD Trainings

Organized trainings

Internal Audits

Managed Monthly/ Quarterly Meetings

Scan/file all Scrap/Credit reports

Monitored Customer Complaints

Follow up with customers on Customer Complaints/Pending Complaints

Controlled Documents/ Customer Certifications

John Hassall, Inc. Westbury, NY

Inside Sales/Customer Service Rep, 9/2010-9/2011

Application Packaging Engineer delivering software to desktops and laptops via Microsoft Systems Management Server (SMS).

Key Achievements:

Processed acknowledgements once an order was complete

Followed up on order to ensure on time delivery

Worked with customers directly

Worked with VP of sales to provide any assistance and feedback to increase sales and improve client relationships.

Followed up with production, made sure parts were on schedule if not, took action ASAP

Processed Request for Quotes (RFQ), followed up with customers on quotes

Dealt with commercial/ automotive/ aerospace clients

Data entry- customer order entry into Visual

Corrective actions- filled out complaint forms

Dealt with engineers making new parts

Entered new customers into the system

Printed/provided packing slips and invoices and tracking numbers for customer needs

Processed change request for customers orders

Trak America, Melville, NY

Administrative Assistant, 11/2008 – 4/2009

Administrator and Assistant to the Controller

Key Achievements:

Data entry into QuickBooks

Trained new team members

Performed administrative duties including greeting clients and visitors, photo copying, faxing, filing, scanning and other clerical duties as assigned

Answering phone calls and directing them to the appropriate individual

Educational Background

B.S. Business Management, June 2010

Suny Farmingdale. Farmingdale, NY

A.A Liberal Arts, May 2008

Nassau Community college Garden City, NY

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