DOUG WILLOUGHBY TEL: 480-***-****

Post Office Box 5848 Apache Junction, AZ 85178

SALES & CUSTOMER SUPPORT

SALES SKILLS SUMMARY

Successful sales and support experience in a variety of fields including computer hardware, software training materials, web technology applications, and numerous corporate business services. I am an effective account executive with prospecting and management skills in both the domestic and international marketplace. During my career I have earned a professional reputation for concise sales forecasting, outstanding technical knowledge and ongoing customer support to increase new and old business retention

CAREER ACCOMPLISHMENTS

Identified potential customer service needs for a large energy supplier in the states of Texas, Louisiana and Mississippi. This was a “remote” position that required knowledge of the electric grids for those who were experiencing power outages during the recent hurricane season in the Southeastern section of the US.

Served as customer support for NHSC. The purpose of the National Health Service Corps (NHSC) Loan Repayment Program (LRP) is to recruit and retain medical, nursing, dental, and behavioral/mental health clinicians in eligible communities of need designated as Health Professional Shortage Areas (HPSAs).

Developed customer sales and service with a well established auto glass marketing company for various

automobile and motor home windshields with onsite nationwide offices. This business was able to provide

many products that were available at local glass shops as well as mobile service operations in all 50 states.

Supported existing accounts and discovered new business sources for web technology company that

deals with Home Based Business clients seeking prospecting leads in a variety of areas for the top

MLM and Direct Sales companies in the US and Canada through extensive use of internet search engines.

Provided trial presentation software sales and litigation support services to legal industry which includes the highly acclaimed Trial Director used by thousands of attorneys as well as document imaging and coding, full text editing, color scanning, database creation and E-discovery for numerous high profile cases.

Participated in all aspects of prospecting, account development and lead generation for Yahoo Digital Marketing programs on a nationwide basis. This required the ability to explain various advertising plans

for both small companies and large multinational corporations with international media coverage.

PROFESSIONAL EXPERIENCE

Customer Support Agent GC Services, Mesa, AZ 2020 to 2021

Customer Service Representative Teletech Corp 2018 to 2019

Customer Support Agent J-Curve Technology, Tempe, AZ 2016 to 2018

Technical Sales Representative Safelite Auto Glass, Chandler, AZ….. ...2015 to 2016

Digital Marketing Specialist Revana Corporation, Tempe, AZ 2014 to 2015

Marketing Agent Compass Mktg Group, Phoenix, AZ 2013 to 2014

SALES & TECHNICAL TRAINING

Graduate, Dale Carnegie Sales Advantage Training, Phoenix, AZ 1995-1996

Attended, MS Computer and Web Technology training classes, Phoenix, AZ 1999-2000