Customer Service High School

Lynn Kamealoha Awai-Tavares

********@*****.*** — 808-***-**** — Makawao, HI 96768

PROFILE

Knowledgeable individual with friendly disposition and desire to work hard. Known for having outstanding work ethic.

Able to work in high stress environment

Teachable and Trainable

EXPERIENCE

Concierge, • Meet and Go Greet Rentals: passengers Kahului at the Hawaii plane — side Dec. 2022 - Current

• Customer service assistance at the front desk

• Assistance with car details, credit card info, insurance, sales, etc.

• Understanding the importance of confidentiality when working with high end clientele Fleet/• Assisted Ramp in Agent, loading Alaska passengers Airlines: bags Kahului on and Hawaii off the — planes Aug. 2022 - Feb. 2023

• Cleaned and sanitized inside of the arriving planes.

• Removed trash, used blankets, pillows, etc.

• Cleaned and maintained lavatories on board

Inspector, USDA (United States Department of Agriculture): OGG Main Terminal — Sept. • Inspect 2021 all - Feb. U.S. mainland 2023 bags prior to departure for fruits, vegetables, plants and flowers.

• Helped passengers with customer service questions and concerns Merchandiser, • Placed orders Hawaii for new Coffee inventory Company: Maui, Hawaii — July 2020 - Oct. 2022

• Introduced stores to new products

• Stocked and organized shelves in various stores

• Sales and customer service representative for Central Maui and Upcountry area

• Removed and disposed of expire products

Sales Clerk, Kahului Airport Newsstand dab Clyde Ota: Kahului Hawaii — Feb. 2011 - June 2020

• Greeted customers upon entrance and handled all cash and credit transactions.

• Helped customers complete purchases, including processing payments and bagging items.

• Assessed floor displays to determine which merchandise required restocking.

• Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.

• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.

• Put new merchandise on shelves and racks in attractive arrangements.

• Removed outdated and overripe items from stock to eliminate health risks.

• Maintained front check out area to keep traffic flows running smoothly and efficiently.

• Operated cash registers, scanners and computers to itemize and total customer purchases.

Sales Associate/Cancellation Retention, Sentinel Alarm Company: Wailuku Hawaii — Dec. 2008 - July 2011

• Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.

• Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Maintained productive relationships with existing customers through exceptional follow-up after sales.

• Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.

• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.

• Listened to customers to understand needs and refer to optimal services.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Improved customer satisfaction by finding creative solutions to problems. Office Staff, Baldwin High School: Wailuku Hawaii — Jan. 2006 - Dec. 2008

• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

• Supported office needs including taking messages, scanning documents and routing business correspondence.

• Complied with confidentiality regulations in handling customer information. Cafeteria Worker, Baldwin High School: Wailuku Hawaii — Jan. 2006 - Jan. 2007

• Performed all work to top standards, proving best service for students, employees and school visitors.

• Followed guidelines for safe serving, appropriate temperatures, and proper presentation.

• Adhered to safe and proper storage guidelines for incoming supplies.

• Supported serving staff in delivering accurate and well-presented food orders.

• Greeted guests with friendliness and professionalism. Safety Department, Aloha Airlines: Kahului Hawaii— Nov. 2003 - Jan. 2006

• Suspended dangerous activities posing active or potential threat to worker health and safety.

• Assessed workplace compliance with key safety standards EDUCATION

High School Diploma

June 1984 H.P. Baldwin High School, Wailuku HI

********@*****.*** — 808-***-**** — Makawao, HI 96768

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