Customer Service Call Center
Resume:
Tiffany Skipper
Lakewood Co *****
adynq0@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Shift Leader
Pizza Hut - Florence, AL
September 2005 to March 2017
Supervised a crew of 8 to 10 employees. Opened and closed the restaurant per company policies. Quality Control Inspector
Hwashin America Corporation - Greenville, AL
March 2001 to March 2004
Inspected the quality of auto parts. Done routine checks of the parts and logged into a data collection system.
Education
Associate's degree in Office Administration
Northwest-Shoals Community College - Muscle Shoals, AL January 2016 to January 2018
High school diploma or GED
Skills
• Microsoft Word, Microsoft Excel
• Security
• Customer service
• Heavy lifting
• Teaching
• Leadership
• POS
• Cash Handling
• Shift Management
• Supervising Experience
• Cashiering
• Food Service
• Food Preparation
• Food Safety
• Merchandising
• Cleaning Experience
• Time Management
• Cooking
• Math
• Serving Experience
• Kitchen Experience
• Pricing
• Commercial Cleaning
• English
• Computer Operation
• Packaging
• Retail Sales
• Guest services
• Accounting
• Driving
• Planograms
• Store Management Experience
• Inventory Control
• Food Handling
• Upselling
• Medical terminology
• Microsoft Outlook
• Communication skills
• Computer skills
Assessments
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work motivation — Proficient
January 2023
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
May 2023
Using safe practices in a warehouse setting
Full results: Proficient
Verbal communication — Completed
June 2022
Speaking clearly, correctly, and concisely
Full results: Completed
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Inside sales — Proficient
March 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Retail customer service — Completed
April 2022
Responding to customer situations in a retail setting Full results: Completed
Front desk agent (hotel) — Completed
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Work style: Professionalism — Proficient
July 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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